Winnie A. Felipe

# *** ******* **., ***. ********

Caloocan City, Philippines

Mobile number: 099********

Objective:

. Looking for a career position where professional expertise and

experience will be regarded as a wealth of an organization.

Seeking for a work from home job as Virtual assistant, Customer

Service/ Technical support representative. Where there will be a scope

to demonstrate one's ability.

Experiences:

Synergia Cybercare Inc. - May. 2007 - Sept. 30, 2007

Outbound Call Center Representative - work involved calling out business

owner's in the United States to offer or product and services.

SITEL Philippines- Nov. 2009 - Nov. 10, 2011

Customer Service Representative - work involved taking call from diverse

customers providing assistance/solutions concerning about their service,

billings, taking payment for broadband and answering queries.

Technical Support Specialist - work involved taking calls from various kind

of customers providing technical assistance to their smart phones/featured

phones.

Stream Global Inc. - Nov. 20, 2011- Aug. 2012

Technical Support Representative (Printers) - work involve taking calls

from various kinds of customers troubleshooting their printers, gathering

information and to analyze where the problem is coming from, Diagnose and

resolve hardware and software issues starting with printers software

installation, uninstalling and reinstalling software, troubleshooting paper

jams, print defects, etc.

24/7 Customer Service Philippines - Aug. 2012 to present

Level 2 Technical Support Representatives (Internet) - job is to

answer incoming calls from various kind of customers who are having problem

with internet connectivity, (slow, intermittent, no connection) email set

up and any email issues, identifying their problems and provide them with

proper resolutions/advice., follow standard process and procedures. Call

Customer if necessary.

Qualifications:

. Accustomed to working in a fast pace environment with the ability to

think quickly and successfully handle difficult clients.

. Computer savvy

. Major strength includes my attitude, self-motivation and I give my

100% commitment to whatever I do and my problem solving skill is

exceptional base on my experience.

. Multi-tasking ability

Qualification gained:

. Bachelor of Science on Foreign Service from Lyceum of the Philippines;

Manila

. Short course certificate for call center training (TESDA accredited )

from Language International, Manila

. Short Eminence English proficiency training (TESDA accredited)

Training attended:

. How to turn an irate to a happy customer

. Sale's technique 101

. Email client & Webmail update

. Windows 8 navigation

Character References: Will be furnished on request

Contact this candidate