Project Management
Resume:
Gaurav?Bhandari
****,?Centerboro?Drive,?Apt?***
Vienna,?VA?22181
Mobile:?347/280/9873
E?mail:?ace18x@r.postjobfree.com
Visa?Status:?Green?Card?Holder
Specialization:?Audit,?remediation,?testing?of?Internal?Controls;?Designing?and?development?of
?
Policies Procedures;?Developing?Process?maps;?Documentation?Administration;?Quality?Assurance;
?
Risk?Controls Self?Assessment?(RCSA Process?Improvement?and?Vendor?Management
?
Educational?Qualification
?
Bachelors?in?Accounting Finance?from?Delhi?University
?
Certified?Info?mapping?professional?from?Info?mapping?Inc.?from?USA
?
Certified?QMS?(Quality?Management?Systems)?Internal?Auditor?from?DNV
?
Certified?Prince?2?(Foundation?and?Practitioner)?Specialist
?
Certification?in?Lean?Awareness
?
Experience
Working?as?a?Senior?Business?Analyst?in?EXL?Service.Com?(Operations?Consulting)?since?10/2001:
?
Job?profile?includes:
SOX?Documentation?and?Testing
?
Project?Management?
?
Process?Mapping?using?ARIS,?Visio?and?PPT
?
Business?Process?Model Notation?(BPMN)
?
Preparation?of?Accounting?Manuals?and?Standard?Operating?Procedures
?
Process?Improvement
?
Quality?Assurance
?
Controls?Evaluation?and?testing
?
Account?Reconciliation
?
Sanction?Screening
?
Selected?projects?done?include:
Project?Lead?with?Citi?Bank?in?IL?from?August?to?November?2013?and?Jan?to?March?2014. ?Client?was?in?
?
need?of?reviewing?its?internal?processes?from?an?audit?and?compliance?perspective?and?hence?required?strong ?
process?documentation?in?place,?starting?with?the?card?acquisitions?work?stream?products.?Project?entailed:
Creation?of?process?maps?to?meet?regulators?requirement?(MCA;?CCAR;?BASEL?&
?
Acquisition?Policy?Documentation)
Validation?with?stakeholders?helped?in?defining?and?standardizing?steps?and?sequence
?
involved?in?different?processes
Highlighted?Improvement?areas?to?stakeholders
?
Output?was?being?utilized?for?training?of?new?joinees
?
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2
Senior?Team?Member ?with?Wolters?Kluwer, ?NY?from?June?to?September ?2012 ? (Global ?Information?
?
Services?and?Publishing?company Project?entailed:
Creation?of?process?maps
?
Creation?of?Process?Manual?for?work?stream
?
Performed?Cost?Benefit?Analysis
?
Suggested?efficient?ways?of?performing?tasks
?
Use?of?BPMN?for?highlighting?key?activities?for?different?processes
?
Senior?Team?Member?for?British?Gas,?Windsor,?United?Kingdom?from?February?to?March?2011?(Leading?
?
suppliers?of?utilities:?Gas?and?Electricity?in?the?UK Responsibilities?included:
Gathering?requirements?and?developing?Requirement?Specification?documents.?These?process?maps?and?
?
documentation?helped?client?in?process?training?and?business?continuity.
Project?Lead? with ?AIG?in?Croydon,?United?Kingdom?from?July?to?November?2011 ? on?a?Compliance?
?
project?with?revenues?exceeding?US?$12?billion.?Project?entailed:
Identifying?all?the?work?streams?governed?by?the?project;?
?
Creating?process?maps?for?different?work?streams;?ensuring?that?latest?version?of?documents?
?
are?uploaded?in?Docushare;?
Effectively?follow?the?company?s?standard?operating?procedures?in?submissions?of?
?
documents;?Interview?key?business?contact/?owner assess?level?of?access?required?for?different?profiles?
(Edit?rights,?Read?access?rights,?etc.)
Business?Analyst/PSO?with?Barclays?Bank?in?London,?United?Kingdom?from?March?to?November?2010.?
?
My?remit?on?Screening?project?included:
Drafting?PID?(Project?Initiation?Document Target?Operating?Model?(As?Is?and?To?Be
?
Quality?Document,?RAID?Log,?High?Level Functional Non?Functional?Requirements.?
As?part?of?PSO,?he?was?nominated?as?first?point?of?contact?for?any?information?required?on?
?
the?project,?Maintaining?change?control?logs,?Maintaining?document?version?control,?Monitoring?project?
costing?and?preparing?periodic?updates?for?stakeholders;?
Effectively?follow?the?company?s?standard?operating?procedures?in?submissions?of?
?
documents
Updated?key?stakeholders?on?a?weekly?basis?through?RAID?which?helped?them?in?assessing ?
?
any?potential?risks?and?mitigating?actions?required
Senior?Team?Member?with?AIG,?Johannesburg,?South?Africa,?Jan?to?Feb?2010?
?
SOX ? 404 ? Project ? comprising ? risk ? assessment, ? conducting ? walkthroughs, ? controls ?
?
evaluation,?testing,?remediation?of?various?processes?
Senior?Team?Member?with?AIG,?NY,?July?to?August?2009.?Project?involved:
?
Identifying?the?control?gaps?and?created?process?documentation?for?the?financial?internal?key ?
?
controls?to?help?the?client?in?meeting?Sarbanes?Oxley?compliance?requirements.?
Business?Analyst?with?Metlife?in?NJ?from?March?to?June?2009.?Responsibilities?included:
?
Gathering?requirements,?creating?As?Is?process?documents?including?process?maps?and
?
Desktop?procedures?for?Reinsurance?and?L&D?(Learning?and?Development)?processes.?Documentation?
was?used?for?training?Offshore?team,?business?continuity?and?support?risk?assessment.
2
Senior?Team?Member? with ?One?West?Bank,?Pasadena?from?June?to?December?2008,?North?America?s?
?
leading ? provider ? of ? consumer ? mortgage ? products, ? allied ? consumer ? banking ? and ? investment ? portfolio ?
management Project?included:
Formulated?entity?wide?policies?and?procedures?to?assist?the?client?in?meeting?regulatory?
?
compliance?requirements
Created?detailed?process?maps?and?desktop?procedures?for?HR?Shared?Services.
?
Continued?on?next?page
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4
?
Prior?Work? Worked?as?Medical?Transcriptionist?plus?Quality?Controller?for?two?pioneer?Medical?
Exper Transcription?companies.
ience
Company Year?of?Employment Role Responsibilities
Intecon?India?Private? Jan?00?till?Sept?01 ? Handling?quality,?productivity,?
Limited?(Noida India) process?improvement?with?
training?issues?for?the?team
? Responsible?for?managing?
operations?during?pilot?programs?
for?new?clients
? Recruitment,?training?and?on?
boarding?of?medical?
transcriptionists
? Computer?processing?of?medical?
Selectronics?Equipment? May?98?till?Dec?99
&?Service?Private?Limited? documents?via?voicemails?from?
(New?Delhi India) USA?and?transferring?it?back?via?
net?after?successful?processing?
the?data,?proofreading?it?and?
making?it?error?free
4
References Alex?E?Ross
Vice?President?
Citi?Bank,?Elk?Grove?Village,?IL
Office?Phone:?224/222/2700
ace18x@r.postjobfree.com
Heather?Garton
Manager,?AIG?Insurance
Phoenix,?AZ
Office?Phone 602/468/2324
ace18x@r.postjobfree.com
James?Wood
Project?Manager Sanctions?
Barclays?Plc Enterprise?Services?Technology?Office
Canary?Wharf London E14?5HP
Tel 44?(0)?20?711?43672?
Mobile 44?(0)?7917?428?165
Email:?ace18x@r.postjobfree.com?
Raman?Bhasin,?
Assistant?Vice?President?(Commercial)
Exl?Service.com?(I)?Pvt?Ltd
Noida India
Mobile:?981*******
Email:?ace18x@r.postjobfree.com
?
PLACE: GAURAV?BHANDARI)
DATE:
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