Objective

To obtain a position that will utilize my skills, and knowledge of customer service and abilities while offering

opportunities to learn, advance, and succeed.

Experience

Fox Run 03/2014 – Current

Highly skilled in cleaning rooms and other interior and outside areas. Thorough understanding of maintaining rooms

in q clean and presentable fashion. Proven record of performing cleaning duties such as dust, vacuum, clean rest

rooms, strip bed linens, pick up garbage, and debris.

J.P. Morgan Chase 03/2014 – 06/2014

Collected residential and local business tax payments and processed those payments. Helped residents and

businesses to create payment plans to pay their debts by a certain date. Worked under the supervision of the tax

collector and functioned alone in the collector’s absence while assuring accuracy and proficiency.

Ameridial 01/2013 – 02/2014

Provided customer support in a busy call center environment for the healthcare industry. With an unwavering

commitment to customer service with the ability to build productive relationships, resolve complex issues, and win

customer loyalty. Achieving these goals by listening attentively, solving problems creatively, and using tact and

diplomacy to find common ground and achieve win outcomes.

Education

Isothermal Community College 02/2013 Current

Spindale NC, 28160

Business Management

Skills

Call Center Service Operations. Complaints Handling/Dispute Resolution. Data Entry/Records Management.

Multiline Phone Use. MS Word, Excess and Access.

2

Shanice BakerShanice Baker Shanice Baker

113 E Spruce Street Forest City, NC 28043

Phone: 646-***-**** E Mail: ace16y@r.postjobfree.com

Contact this candidate