Toniah Barnes

*** ****** ******

Orlando, Florida 32811

ace164@r.postjobfree.com

407-***-****

Professional Profile

To continue my career with an organization that will allow me to utilize my management and administrative skills and promote future growth for success.

Career Skills / Knowledge

Customer Service

Guest Satisfaction and Services

Windows 9X-ME

Microsoft programs (access, excel, & word)

Administrative and Clerical

Data Entry

Dispatch Operations

Multi phone operations

Payroll and Retention

Hospitality and Guest Services

Bartending, Serving, and Hosting

Culinary Operations

Documentation and Processing

Organizational skills

Florida tax preparer

Currency operations

Health Insurance Enrollment & Billing

Professional History

Juniors Sports Bar & Grill Orlando, Florida 2013-2014

Bar Manager/Bartender- Trained servers and bartenders, familiarized customers and preferences, prepared drinks, scheduled events, promotions & marketing, inventory, drink specials, merchandising, and provided Customer Service to patrons

Tax Lady II, Altamonte/Casselberry Florida 2011-2013

Tax Preparer, Gathered customers annual financial reports, audits, amendments, Accounts R&P, bookkeeping, records, filed yearly income tax returns for customers and assisted in tax preparing

Office Team Orlando, Florida – May 2013 to Present

Enrollment Specialist- Assisting in the Communication and Administration for Accounts R&P, Guest Service, Filing, Payroll, Retention Health Insurance Enrollment and Sales while exceeding customer expectations.

All Team Staffing Orlando, Florida – 2010 to 2013

Team Lead – Focused on Customer service and guest interaction, assisting in food and beverage merchandise operations, including banquet set up and service, preparing meals and assisting in employee recruitment and checking in employees at start of shift.

Thunderbird Express Winter Park, Florida – 2006-2008

Customer Service Rep/Administration-Placed orders for courier service, created invoices for companies, setup new accounts, sales & marketing, mailings, filing, verified payroll, Front desk reception, walk ins, driver Ids, billing, and A&P.

Pay-less Corporate E-Commerce Topeka, Kansas – 2005-2006

Customer Service Representative-Assisted in tracking Information. Placed Online orders, took customer complaints and resolutions, responded to customer email’s, responded to customer mail complaints, refunds & returns, manager calls and researched pricing information for stores.

Spherion/Sprint PCS Altamonte Springs, Florida - 2004-2005

Customer Care Specialist- Billing and account information, Activated cell phones, upgraded existing and set up new accounts, billing errors and retention, manual and over the air programming of cell phones.

Education

Seminole Community College – Sanford, Florida

Business Communications

Orlando Tech – Orlando Florida

Lyman High School – Orlando, Florida 1998

High School Diploma

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