Adriano Grullon

**** ******* ******

Orlando FL *2837

813-***-****

ace153@r.postjobfree.com

Profile Experienced professional with a successful career in business development, sales

Summary forecasting, management and customer experience

Excellent at interfacing with others at all levels to ensure organizational goals are

attained

Proactive approach has resulted in achieving outstanding year over year growths.

Possess excellent interpersonal, analytical, and organizational skills.

Excellent within highly competitive environments where leadership and teamwork

skills are the keys to success.

Employment

Orange ( France Telecom), Dominican Republic 2009- April 2014

Sr. Business Analyst Operations Sales

Create quarter and annual sales forecasts to provide important information for

business decisions.

Responsible to design the business dashboards and balance score cards.

Charged with the responsibility of calculating the ‘sales executive’ commissions.

Motivating and inspiring employees by developing their careers and driving results.

Contributed and delegated route and sales objectives to team.

Orange ( France Telecom), Dominican Republic 2006-2009

Quality analyst Customer Service

Monitored and coached call center agents to assure highest quality of service at all

times

Developed client satisfaction survey and initiated mystery shopping strategies as

tools to measure business objectives and loss.

Orange ( France Telecom), Dominican Republic 2004-2006

Customer service representative

Provided an excellent customer experience consistently

Transform service transactions into sales opportunities according to customer needs

Tecnology Institute Las Americas, Dominican Republic 2002-2004

Technical installer network cables

Education UASD- Autonomous University of Santo Domingo

Bachelor Degree in Business Administration

Integral Training Solution, Santo Domingo DR

Business Analyst

Technical Skills Advance Excel, Office Pack, Visio, Business Objects, Cognos, CRM, Basic SQL and

SAP

Reference Provided upon request

Contact this candidate