Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Tampa, FL
Posted:
July 22, 2014

Contact this candidate

Resume:

Donna Martin

**** *** ***** ***** #***, Tampa, FL 33617

813-***-****

ace151@r.postjobfree.com

Objective Looking for an opportunity with a stable company

where I can advance in a career and utilize my

extensive customer service, renovation,

organizational and computer skills.

Employment Property Manager November 2008 -

River View Apartments Current

Greystar Management

Tampa, FL

Manager of 296 unit apartment community with city

and county Section 8 units

Handled scheduling of HUD renovations and apartment

turns

Coordinated all marketing and leasing efforts

Lead of Yardi to Onesite conversion

Took property from 62% occupied to 96% in 6 months,

while repositioning resident profile

Updating and correcting payroll thru ADPTimesaver.

Preparation of annual budget and implementation of

budget

Increased income by 105% through implementation of

additional fees and charges

2010 Bay Area Apartment Association Community

Manager of the Year

2011 Bay Area Apartment Association Community of

the Year

2012 Greystar Community Manager of the Year

Greystar Service Advisor and Transition Advisor

assisting with help desk tickets on Yardi and

Onesite.

HUD Reac training on inspections

Preparation and submitting of HUD Replacement draws

Organize, develop and facilitate monthly training

and staff meetings for team in order to exceed

operational goals and ensure compliance with

company principals and standards.

Effectively produce and distribute monthly

reporting packages and financial statements

directly to asset manager.

The coordinator for the Hillsborough County Sheriff

Department District 1 Apartment Coalition.

Worked with Sheriff Department to effectively

reduce crime by 80%.

Property Manager August 2007

Palm Grove Apartment -November 2008

Alliance Residential

Tampa, FL

Managed 244 unit apartment community with Section 8

units

Handled scheduling of renovations and apartment

turns

Coordinated all marketing and leasing efforts

Oversee all rent collections with Onesite and

Accounts payables via OPSTechnology and JDEdwards

Planned and oversaw the repositioning of the

property resident profile.

Preparation of annual budget and implementation of

budget

Worked with City of Tampa to reduce crime by 60%

Property Manager March 2006 - August

The Falls of Tampa Bay 2007

Apartments

CNC Investments

Tampa, FL

Oversaw onsite management of 240 unit apartment

community

Training of all new Managers, Assistant Managers,

and Leasing personnel on Onesite, company

procedures, and Fair Housing Laws for 8 properties

Assistant to Regional Manager in approving all

accounting month end functions and auditing

properties for discrepancies in cash flow

Directly responsible for turning around of

non-performing property to exceeding income budget

by 20% monthly

System and lease file auditor for theft of monies

for entire region

Preparation of payroll for 3 properties including

monthly bonus reports

Property Manager March 2002 - March

Lantana/ Park Trace Apartments 2006

Clearwater, FL

Oversaw onsite management of 2 properties totaling

374 units

Supervised renovations including the planning of

interior renovations

Training of all Florida employees on Rentroll and

Onesite including lead trainer during Onesite

conversion

Developed resident retention program to increase

resident retention to 95% consistently

Handled all accounts payable, cash posting and

reconciliation

Administrative & Accounting November 1999 -

Manager March 2002

PM Realty Group

JPMorgan Chase buildings in FL

Tampa, FL

Oversee accounting functions for 9 separate sites

on MRI and Skyline

Was Florida representative to handle employee

issues and payroll

Handled tracking hurricanes for JP Morgan

throughout the U.S.

Obtained bids from vendors and assured compliance

within company scope of work

Coordinated event setup with food service and IT

Directly responsible for ordering and programming

all radios and telephones for Facility Management

and Security

Fire, Life, Safety Director for Florida sites

including fire drills, safety inspections, training

of evacuation teams

Reason for leaving: JPMorgan phased out onsite

facility management and brought management in house

Education Parsippany High School, Parsippany N.J.

Numerous Grace Hill classes

Numerous Online classes provided by Greystar

Management

Safety and Risk Management training

HUD Reac training



Contact this candidate