Kristi Brown, MBA, MHA

Charlotte, NC *****

828-***-****

ace14f@r.postjobfree.com

Healthcare Specialist

administration ? patient advocacy ? market development

Versatile and disciplined specialist in office management, sponsorship

relations, and business development with healthcare experience in medical

practices, long term care and blood banking.

Expertise in sales management, marketing and talent development.

Facilitates customer satisfaction and retention, revenue development, and

team performance. Adept in fast-paced and deadline-driven environments.

Collaborative and participatory, successfully communicates action plans

along with directional steps for implementation and team engagement. Known

as a straight-forward and persistent problem solver who consistently

contributes to operational excellence.

AREAS OF PROVEN STRENGTH

Leadership

Selected as one of 24 national participants in American Express Leadership

Academy, 2013 which recognizes "Up and Coming Leaders" in the non-profit

industry, Washington D.C. Graduated in the first class of a 2-year

American Red Cross (ARC) Leadership Academy, 2006. Seek and fulfill public

speaking engagements throughout the community, including on-air interviews,

to deepen understanding of the organization, its mission, and benefits.

Meet regularly with school superintendents, pastors and CEOs of

organizations to improve partnerships.

Talent Development

Selected as primary trainer for all new recruiters in both Asheville and

Charlotte. Engaged and aligned staff in implementation of policies,

procedures and best practices. Implemented and reinforced the FISH

Philosophy in Asheville.

Market Development

Achieved top ranking as Senior Recruiter for both ARC Carolinas Region and

Southeast Division. Exceeded annual recruiting goals in each of 9 years.

Recognized as top blood center coordinator for the ARC Carolinas Region.

Received highest award given by ARC in recognition of outstanding work, the

Tiffany Award. Managed over 100 accounts annually, working with diverse

sponsors and employees in challenging environments.

PROFESSIONAL EXPERIENCE

AMERICAN RED CROSS, Charlotte and Asheville, NC

2001 - Present

District Manager, Charlotte (2012-Present)

Lead team of 17 associates in coordination of blood drives in 15-county

district around Charlotte with responsibility for hiring, coaching and

performance management.

Kristi Brown Page Two

PROFESSIONAL EXPERIENCE (Continued)

Develop and expand donor and sponsor relationships.

Recruitment Supervisor, Asheville (2010-2012)

Manage donor recruiters and provide one-on-one training and coaching to

each new recruiter.

Senior Donor Recruitment Representative, Asheville (2001-2010)

Schedule and promote blood drives in designated areas to exceed collection

goals of 9-14,000 units of blood.

Serve as primary liaison with each sponsor in face-to-face meetings,

conferences and presentations.

WNC BAPTIST HOME, Asheville, NC

2000 - 2001

Marketing Director

Positioned and promoted 150-bed long term care resource to families and

medical organizations, to include community presentations on preparing and

paying for long term care.

BUNCOMBE COUNTY MEDICAL SOCIETY, Asheville, NC

1996 - 2000

BCMS Project Access Coordinator

For indigent healthcare program, regularly communicated with physicians,

hospitals and pharmacies and recruited physicians to serve in free, local

medical clinic.

EDUCATION & DEVELOPMENT

Master in Business Administration, Pfeiffer University, Charlotte, NC

Master in Health Administration, Pfeiffer University, Charlotte, NC

Bachelor of Arts, German, Davidson College, Davidson, NC

and Julius-Maximilans Universitaet zu W rzburg, W rzburg, Germany

Integrity Selling & Integrity Coaching Development

Advanced Conversational German

Microsoft Office Suite

Social Media for Professional Communication

COMMUNITY LEADERSHIP & AFFILIATION

Facilitator, Hugh O'Brian Youth Leadership Seminar, Due West, SC

Mission Ambassador, Mission Health System, Asheville, NC

Volunteer to Women, On Eagles Wings Ministries, Charlotte, NC

Presenter, Association of Donor Recruitment Professionals

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