Petrina Collins

*** ****** **, ********, **.***68

318-***-****

ace14e@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

More than 9 years’ successful experience in customer service and support

Profile

with recognized strengths in account maintenance, problem

solving and trouble shooting.

Possess solid computer skills.

Excellent working knowledge using both Windows and Mac systems;

Microsoft Excel, WordPerfect, Microsoft Word.

Ability to train, motivates, and supervises customer service employees.

A team player, acknowledged as “Total Quality Customer Service

Professional.”

Energetic Work Attitude.

Increased customer retention by 10%.

Synopsis of Achievements

Sharp Problem Solver.

Active Listening Skills.

Created customer satisfaction survey, drastically reducing potential

problems.

AT&T, Shreveport, La, 2007 2013

Employment

Customer Service Representative

Cross trained and provided back up for other customer

service representatives when needed.

Support sales reps in opening new accounts and upgrading

existing service.

Quickly and effectively solve customer challenges.

Maintain quality control/satisfaction records, constantly

seeking new ways to improve customer service.

Guaranteed positive customer experience and resolved all

customer complaints.

Answered incoming calls and products and services.

Dispatched techs upon request,

Assist supervisors on their daily task such as answering

questions and taking supervisor calls.

U.S Support Company, Shreveport, La. 2004 2007

Customer Service Rep/Team Lead Assistant

Promptly responded to general inquiries from member

staff, and clients via e mail.

Processed payments by check and credit card.

Ordered pay per movies per customer request.

Scheduled techs and followed up with dispatch.

Assisted other agents when needed and took supervisor

calls when requested.

University of Phoenix, Shreveport, La. 2010

Education

Studied Education

Ringgold High School, Ringgold, La. 1997

References Furnished Upon Request

Copyright © 1997 by the McGraw Hill Companies, Inc.

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