Carl R. Steinmetz

*** ***** **** ****** - ************, MO 64052

ace13o@r.postjobfree.com - 816-***-****

Work Experience

Dispatcher - Customer Service - April 2014 to Present

MVP Electric Heating & Cooling – 15038 W 106th Street

Lenexa, KS 66215 – 913-***-****

• Handled incoming phone requests from local customers regarding electrical, heating & cooling issues • Scheduled

routine and emergency service calls • Fielded multiple phone calls per day and prioritize work from most emergent to

lower priority calls • Dispatched technicians in the field • Followed up on status of work orders in progress and various

in-office tasks as assigned • Current Employer

Maintenance Office Specialist – Dispatcher - February 2010 to February 2014

University of Kansas Hospital (P1 Group) - 3901 Rainbow Blvd,

Kansas City, KS 66160 – 913-***-****

• Primary duties included dispatching & keeping work requests & periodical maintenance database updated • Handled

incoming phone & e-mail requests regarding plumbing, HVAC, electrical, etc. • Scheduled routine, demand, and

emergency service calls utilizing in-house maintenance personnel • Fielded multiple phone calls per day and prioritize

work from most emergent to lower priority calls • Dispatched 10-15 maintenance techs throughout multiple facilities

on site over Bell Hospital, Heart Center & MOB • Position Eliminated by Hospital Management

Account Manager - July 2009 to January 2010

D. H. Pace Facilities Group -1120 Clay St,

North Kansas City, MO 64116 – 816-***-****

• Oversaw door repairs for Best Buy Corporation store locations • Scheduled repairs through a list of vendor contacts

and division offices as part of a help desk environment • Updated work orders as needed • Provided status updates on

progress of repairs and maintained billing in Best Buy Corporate database • Resigned

Project Manager II - October 2004 to May 2009

Royal Mechanical Services - 19175 Metcalf Ave,

Overland Park, KS 66085 – 913-***-****

• Handled incoming phone requests from major retail locations, including Hallmark, Sprint, Helzberg Diamonds,

AT&T, Cingular, Fossil, Limited, Victoria's Secret, Strasburg Children & Tile Shops • Managed issues such as

plumbing, HVAC, electrical, data, mechanical etc. • Scheduled repairs through a preapproved list of vendor contacts as

part of a help desk environment • Part of bidding work with Federal Government programs • Followed up with status

of in-progress work orders and handling issues related to vendor, landlord/tenant management, and overall

maintenance issues • Position Eliminated by Management

Real Estate Help Desk - Vendor Management - December 1999 to July 2004

Sprint World Headquarters - 6050 Sprint Pkwy,

Overland Park, KS 66251 – 913-***-****

• Oversaw Sprint PCS Stores in the Northeast and Southeast regions, handling issues dealing with vendor problems,

landlord & lease issues and overall maintenance and upkeep of Sprint PCS locations as well as bidding repair and

replacement projects including replacement of plumbing, HVAC, electrical, data, mechanical, etc. • Handled incoming

phone requests from Sprint PCS stores nationwide regarding Plumbing, HVAC, Electrical issues • Scheduled repairs

through a set list of vendor contacts as part of a help desk environment • Followed up on status of work orders in

progress and various in-office tasks as assigned • Position Eliminated – Sprint Layoff

Dispatcher - Customer Service - October 1997 to December 1999

Roger The Plumber - 7723 W 81st St,

Overland Park, KS 66204 – 913-***-****

• Handled incoming phone requests from local customers regarding Plumbing issues • Scheduled repairs and

dispatched technicians in the field via radio and phones • Followed up on status of work orders in progress and various

in-office tasks as assigned • Resigned to go to Sprint

Delivery Route Delivery Driver – Warehousing - January 1992 to October 1997

Pisciotta Fruit & Vegetable Company –

Kansas City, MO (Company out of business)

• Delivery Route Driver • Warehousing Assistant • Resigned to go to Roger The Plumber

Transportation Dispatcher – Driver - January 1992 to October 1997

Metropolitan Transportation (MTSI) –

Kansas City, MO (Evenings & Weekends - Part-time)

• Filled in as a part time limosene, town car & bus driver. Assisted dispatching with KCI Shuttle

Safety Assistant - Chemical Plant Operator – Warehousing - May 1979 to July 1991

Mobay Chemical Corporation (Bayer) - 8400 Hawthorne Rd,

Kansas City, MO 64120

• Safety Assistant • Chemical Plant Operator • Warehousing • Position Eliminated by Management

Skills & Talents

• Honesty, integrity, reliability, and a strong work ethic.

• Customer service oriented and adaptable professional with solid understanding of business practices with multiple

phone line experience.

• Excel in managing multiple projects and following up on all projects with status updates to upper management and

staff as well as clients as needed.

• Good judgment and decision-making skills with ability to think critically and solve problems, as well as knowing

when to escalate issues to upper management.

• Quickly grasp new computer programs and proprietary software programs with advanced computer skills in

Microsoft Office: Word, Excel, PowerPoint and Outlook, as well as File Maker Pro, Proteus & SAP applications.

• Over 15 years’ experience with database management, office operations & dispatching.

References

Rhonda Moore

Office Coordinator

University of Kansas Hospital

913-***-****

Kelly Morken

Emergency Management Coordinator

University of Kansas Hospital

913-***-****

Patrick McKenna

Lead Maintenance Technician

University of Kansas Hospital

913-***-****

Cheryl Chavez

English Teacher

KCMO School District

816-***-****

Annette Rasmussen

Therapist

Wyandotte Mental Health

816-***-****

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