ROBERTA WILLIAMS

**** ****** *** *** *** ! Long Beach, CA 90807 ! 562-***-**** ! ace131@r.postjobfree.com

S kills and Qualifications

Academic & Faculty Liaison Cal Grant Expert Registration

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Student Accounts

Accounts Payable & Receivable One Stop Trainer !

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Student Services

Bilingual in English & Spanish Persistence and Retention !

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P rofessional Development

Ameritas College of Brandman University 2/2012 to Present

S tudent Finance M anager

• Oversee college’s day to day operations of Interface with Brandman’s IT department to ensure

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department and service to students and families effective implementation of tuition and fees

• Support and supervise One Stop staff workflows to Forecast start rates for upcoming trimesters

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ensure optimal customer service Interpret financial aid regulations for institutional

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integrity

• Hire, train and coach Student Success Specialists

with financial aid, academic, and registration Outreach to students regarding their academic

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processes progress and provide action plans for improvement

• Counsel new and continuing students, parents, and Establish mechanisms for tracking, reporting, and

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staff regarding federal, state, and institutional assessing outcomes for start rates, customer

guidelines satisfaction, financial aid and academic advising

• Review Professional Judgments in the Inland Update institution’s policies and procedures

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Empire Implemented McCann assessment for new students

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• Oversee accounts receivables for active and inactive Counsel new and continuing students regarding

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students their Educational Plans

• Attend bi-weekly Brandman University’s directors New Student Orientation administrator

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meeting Oversee Financial Literacy program

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DeVry University – Long Beach, CA 11/2009 to 7/2011

S tudent Finance M anager

• Administered Federal Work Study Program Attended weekly directors meetings and

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provided updates

• Reviewed Professional Judgments for the Long

Beach, Irvine, and Anaheim campus Managed write offs and Bad Debt for active

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and inactive accounts

• Counseled new and continuing students, parents,

and staff regarding the financial aid process Administered Long Beach Metro’s institutional

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funds and Federal Work Study Program

• Outreached to prospective students and parents at

National Open House and Orientation Hired, trained, and supervised financial aid

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staff of seven

• Monitored Third Party Billings

Implemented Financial Literacy program for

• Audited student files and third party payments •

Southern California Metro

• Reviewed the A/R for Long Beach, Anaheim, and

Responsible for Financial Aid & Cal Grant

Irvine •

Workshops

• Worked closely with interdepartmental

Cleared new and continuing students with

departments to ensure optimal world class •

registration and clearance of SAP appeals

customer service

ROBERTA WILLIAMS

3500 Linden Ave Apt 203 ! Long Beach, CA 90807 ! 562-***-**** ! ace131@r.postjobfree.com

WyoTech – Long Beach, CA 11/2006 to 7/2009

S tudent Accounts Director

Counseled parents and students regarding the

• Managed A/R and Collections for Active and !

various financial aid programs

Inactive student accounts

Cal Grant Administrator

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• Hired, trained, and coached staff in the Business

Assisted students, parents, and staff with

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Office and Financial Aid Office regarding

contracts with third party agencies such as VA,

institution’s policies and procedures

EDD, and GAIN

• Troubleshoot any loan disbursement issues to

Attended yearly financial aid and student

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ensure funds were funded

accounts trainings

• Reconciled monthly Cash Receipts Journal

New Student Orientation administrator

!

• Updated Student Accounts & Financial Aid Reconciled Title IV, state, and institutional

!

Office staff policies and procedures disbursements

• Supervised drops and re-entry calculations for Counseled students with student loan exits

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federal, state, and institutional funds repayment options

• Administered institutional loan program Monitored Bad Debt

!

• Worked closely with Director of Financial Aid

and Corporate Financial Aid Regional

Otis College of Art and Design 4/2002 to 11/2006

A ssistant Director, Financial Aid

• Responsible for dataload via Banner and Ed Implemented and conducted financial aid

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Express seminars to prospective students and parents;

Counseled students regarding default

• Counseled prospective and continuing students

prevention

regarding the financial aid process

Updated policies and procedures for

• Reviewed Professional Judgments •

institution’s financial aid workflows

• SAP Appeals Committee member

Responsible for Pell Origination via COD

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• Assisted with internal audit file preparation

Assisted with the Cal Grant Audit

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• Verified financial aid documents including

Cal Grant administrator and trainer

personal and business IRS tax forms; in •

accordance to federal and state regulations for Trained new staff

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undergraduate & graduate students Supervised Work Study Students

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• Host financial aid workshops in English and Worked closely with inter-departments to

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Spanish ensure all students completed enrollment

process

E ducation

California State University Long Beach – Long Beach, CA 2014

C andidate f or Master s i n Public Administration ( M PA)

California State University Dominguez Hills – Carson, CA 2000

B achelor o f Arts – L iberal Arts

Los Angeles Trade Technical College – Los Angeles, CA 1997

A ssociates of Arts – L iberal Studies

F inancial Aid M anagement Systems

Powerterm, Banner, Web Grants, NSLDS, COD, SAS, Saint Director, Eassist, and OpenNet

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