SANA NAZ

*** ****-****** ******** *** ***

Vaudreuil-Dorion, QC J7V 0R2 Phone 514-***-**** or 514-***-****

Email: ace12s@r.postjobfree.com

Objective

* Obtain a position with a Company where I can maximize my management, people skills,

program development, and training experiences.

Experience

01/14-Present TD Canada Trust

Customer Service Representative

*Customer Service

*Cross Selling products and Services

*Account Maintenance

*Maintain and Balance Secured Desk cash

08/08- 03/11 BJ’S Whole Sale Club -North Haven, CT

Personnel Manager

* Operating Time and Attendance using Kronos system

* Engage with employees across the store to understand the pulse of the employees and draft

initiatives to suit employee needs

*Overlooked 115 Employees

*PeopleSoft/Oracle

* Implemented policies and procedures

* Provide annual training for compliance

* New hire/Termination/ Team Orientation

* Self-Audit

* Processed payroll (PeopleSoft)/Employee Benefits/ Reviews(Appraisals) / Scheduling

*Posting jobs

*Conducted Internal Investigation if needed

08/07- 08/08 Sovereign Bank -New Haven, CT

Customer Service Representative

_Customer Service

_Check Cashing, taking deposits

_ Accepting Loan Payment

_Opening Accounts, cross selling

_ Assisting Customer’s with their Accounts

09/05- 07/07 P.C. Richard & Son -Queens, NY

Office Manager

-Customer Service, scheduling

-Cash Receipts

-Employee Relations

-Attend Phone Calls

-Delivery Confirmations

- Opening up Credit Cards

09/03-08-05

BJ'S Whole Sale Club -Fairfield, CT

Supervisor/Customer Service Representative

- Customer Service

- Inventory Control

- Cash Receipts

- Employee Relations

- Open membership

Education

McGill University- Human Resources Certification (CHRP) –Anticipated graduation 2015

CEGEP Gerald Godin- French 04/13- 12/13

Gateway University 09/08- 06/09

Kaplan University 01/07-09/08

Relevant Courses & Skills

Languages: English, French, Urdu, Punjabi, and Hindi

-Accounting I, II, and III

- Microsoft Word, Excel, PowerPoint Outlook, Excel, Experience-85 WPM

Activities & Achievements

- Deca- Marketing (President)

- Peer mediation, Peer Mediation Award

- Dean’s list of Honor from Kaplan University

- Star of the Month Twice At BJ's Wholesale Club

References

Christine Zbacnik- Manager Customer Service-TD Canada Trust

514-***-****

Elena Reeves – Area Human Resources Manager- BJ’s Wholesale Club

508-***-****

Glenn Sobel- General Manager- P.C Richard & Sons

718-***-****

Contact this candidate