Keith Eric Monroe Sr.

*** ******** ********* ** ***** 631-***-**** ace12e@r.postjobfree.com

Technical Skills

Operating Systems: Windows 2000/2003/XP/ 7, UNIX, OMS/400, OVO – Site Scope Support

Applications: MS Office 2010, 2007.2003, Lotus Notes, Microsoft Outlook, Data Protector Cell Manager, BRMS,

HP ESL Tape storage Library, IE 7.0, VPN, Cisco Security, Batch Flow Process, HP OpenView, HP SiteScope,

HP Data Protector, UltraVNC Viewer, DameWare Mini Remote Control

Hardware: PC, HP 3000, AS/400 Midrange, Sun Microsystems, IRFE

Command Language: HP, UNIX, AS400, IPL

Employment History

NBTY (SPECTRAFORCE Technologies Inc)

7/2013 – 6/2014

IT Service Desk Technician

• Assisted POS/Corporate technical support, both domestically and internationally.

• Conducted initial troubleshooting for AS400 failed system processes.

• Coordinated the job processing schedule on AS400 system.

• Conducted proactive monitoring and maintenance of AS400 background systems.

King Kullen

Senior Computer Operator 2/2013 – 5/2013

• Performed initial troubleshooting for failed system processes.

• Responsible for coordinating the jobs processing schedule.

• Responsible for the management of daily company work flows.

Hearst (Design Strategy)

IT Support 9/2012 – 2/2013

• Responsible for creating user profiles for the active directory.

• Supported the generation and management of user domains.

• Responsible for building active directory trees and forests.

• Assisted the help desk to resolve user system issues.

The NPD Group

Senior Computer Operator / Help Desk Support 2007 – 2012

Enterprise Management Global Operations

• Responsible for comprehensive database management, including weekly and monthly

maintenance, data recovery operations, and batch flow processes.

• Responsible for problem coordination, troubleshooting and resolution tasks.

• Performed second level support of networking, UNIX and Windows Systems.

• Assisted with employee training and development.

Chase Manhattan Bank – IBM –JPMorgan Chase /Bank One 1999 – 2007

Senior Computer Technology Operator/Technical Production Analyst II – Supervisor

• Performed IPL on the AS400, UNIX and Sun Microsystems.

• Utilized IRFE on the AS400 platform to interface internationally.

• Responsible for activating the Backup Recovery Management Systems (BRMS).

• Responsible for interfacing programmers and system administrators.

MHT –Chemical Bank – Chase Manhattan Bank – IBM – JPMorgan Chase

Supervisor – Credit Card Operations 1988 – 1999

• Processed credit card accounts, with approximately forty thousand accounts completed daily.

• Responsible for collateral management for 40 different account types, utilizing a minimum of 100 different

types of collateral.

• Coordinated shipping and receiving for the department.

Education

Suffolk Community College

Working toward AS degree in Computer Technology

Contact this candidate