Lou Ann Smith

PHONE 817-***-**** E-MAIL ace11y@r.postjobfree.com

PROFILE

Offering a solid background in communications, travel, and customer service. I am a highly motivated and loyal individual with a strong work ethic and leadership abilities.

Oracle Attention to detail

SalesForce.com Teaching/training ability

Project management Professional phone manner

• Excel and Access • PowerPoint

• Inspired customer loyalty • Quicken

EXPERIENCE

Desoto, Texas McGraw-Hill Companies Customer Service Representative

Answer 60-80 calls per day, booking orders, issuing credits and replacements, tracking shipments, researching customer problems and solutions. Also worked the Rush Desk handling all expedited orders, and the Sales Line, handling sales office or sales representative issues that required more experience and in depth research. Trained others on the Rush Desk, Sales Line, and SalesForce.com. Rewrote the Rush Desk Manual for future trainings.

Flower Mound, Texas Trinity Travel

1999 to 2001 Travel Specialist

Ensured customer retention by providing stress-free travel with immediate follow-up. Educated and assisted clients with all aspects of domestic and international travel. Planned detailed itineraries including

Foreign Independent Travel.

Dallas, Texas Sunbelt / Associated / Navigant International

1994 to 1999 Leisure Travel Agent

Trained area managers on the use of airline consolidators, saving the company over $150,000 dollars. Also, among

top 25 nationwide in the sale of Adventure Tours, USA.

Arlington, Texas C.U.C. Travel Services

1990 to 1994 International Sales

Researched and sold various travel, tour, and cruise packages, both domestically and around the world, using preferred vendors and selling additional travel insurance and excursions.

Dallas, Texas AT &T Communications

1981 to 1990 TSPS Long Distance Operator

Assisted between 700 and 800 callers per day with collect, person to person, and international calls.

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EDUCATION

2003- 2004 Arlington Career Institute Certificate in Computerized Office Administration

1978 –1979 Northwood University of Michigan B.B.A Completed 177 hours toward B.B.A. in Business Management/Business Administration

1976 –1978 Northwood University of Texas

A.A.S. Fashion Merchandising

AWARDS

• Certified PMCE (Positive Memorable Customer Experience) Subject Matter Expert at McGraw-Hill Companies

• Over forty STAR AWARDS for outstanding customer service at the McGraw-Hill Companies

• Heart and Soul Award from McGraw-Hill Companies for excellent customer service

• Dr. Phil McGraw Award from Pathways Lifestyle Management class 196

• Forty plus customer commendations for providing excellent customer service at Trinity Travel, Navigant International, and AT&T Communications.

• Four ACORN AWARDS for outstanding customer service at C. U. C. Travel Services

• ATTENDANCE AWARD for three years perfect attendance at AT&T Communications.

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