Raelyn Hardeman Durham

**** ******** ** 904-***-****

Jacksonville, FL ace11u@r.postjobfree.com

Education MBA/ Human Resource Management, University of Phoenix

March 2014

Masters/ Education Curriculum and Instruction, University of

Phoenix November 2011

Bachelors/ Supervision and Management, Florida State College at

Jacksonville May 2010

Areas of

Expertise Employee Relations HR Compliance

Training & Development Positive

Communications

Organizational Development Program Development

Policy Design Process

Improvement

Staff Recruitment & Retention Conflict Resolution

Compensation and Benefits

Professional Episcopal Children's Services

Experience Manager of School Readiness-Education, August 2011-Present

Provide direct supervision to Education staff (payroll,

leave, mentoring, staff reviews-interim & annual, development

plans, contract and grant compliance, etc.)

Create content, plan, coordinate and facilitate training of

the education staff and area child care providers.

Creating, updating and developing policies and procedures for

Education dept.

Development of content for Blackboard modules and trainings

Conduct interviews, onboarding of new hires

New hire departmental training, follow up and review

Instrumental in selection and implementation of Applicant

Tracking System (HRIS)

Create staffing and training plan

Research and present written and oral presentations to Senior

Management

Organize and participate in job fairs and recruitment

initiatives

Experience with EEO-1 and AAP reporting, FMLA and benefit

analysis

Tomorrow's Leaders Learning Center, Jacksonville, FL

Director of Operations/Owner, March 2006 - July 2011

Supervising and supporting staff, interviewing and hiring

qualified staff, staff development plans and providing

orientation/ ongoing training

Develop /maintain scheduling, payroll processing, annual

budget and benefits package, develop/update personnel and

operational procedures

Employee relations, career counseling, formulate company

mission and goals

Create developmentally appropriate curriculum/Positive

behavior management plans and learning centers

Oversee fundraising activities and managed funds obtained,

marketing

Community outreach

ADT Security, Jacksonville, FL,

Account Service Rep and Quality Auditor, July 2001 - May 2006

Received incoming calls regarding billing/account maintenance

Coach and mentor new hires

Monitored & graded the performance of Special Ops team &

customer service reps

Facilitated team meetings, Supervisor call backs/takeover

calls

Quality assurance auditing

Bellsouth Mobility-Cingular Wireless, Jacksonville, FL

Customer Ops Assistant Manager, August 1999 - July 2001

Coached new hires

Handled manager escalation calls and resolved complex issues

for customers

Maintained logs of team statistical information and

distributed feedback regarding performance

Created special bulletins and projects to encourage team

engagement

Received billing dispute and phone programming calls from

customers and sales representatives

Professional Professional in Human Resources (PHR)

Certificatio

ns

Computer Proficient in the use of Microsoft Word, Excel, PowerPoint,

Skills Publisher, Access, Outlook Microix, My Staffing Pro,

Blackboard, Alert Now and Moodle

References Dr. Roy Singleton

Professor

University of North Florida, Edward Waters College

Telephone: 904-***-****

ace11u@r.postjobfree.com

Y'Shakaa Farmer

Adjunct Professor

Strayer University

Telephone: 678-***-****

ace11u@r.postjobfree.com

Raijah Hayes

Director of Grants and Project Accountability

Schultz Center for Teaching and Leadership

Telephone: 904-***-****

ace11u@r.postjobfree.com

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