Bhavna Vaghela

**** *. ******** *** **** *** Chicago, IL 60640 203-***-**** ace10h@r.postjobfree.com

Experience

Client Service Analyst JPMorgan Chase Aug. 2013 to Jan. 2014 Pleasanton, CA

Identified, researched and resolved variety of technical issues involving wide range of web based and internal application, file transmissions and

automated reports for internal and external clients.

• Central point of contact between enterprise clients and technology team.

• Pre sell OTP application to new enterprise clients and sell application enhancements and upgrades to existing clients.

• Provided high level of intuitive analysis on technical issues to senior management, web and/or software engineers and clients

• Expertise in SalesForce, Oracle Pl, SQL, CRM application and Java-based and/or XML applications and web servers (e.g. Weblogic)

• Gained thorough knowledge of Accounts Payable, Accounts Receivable, Purchasing, ACH (electronic payments) business transaction

and banking operation processes.

VP – Investment Sales Associate JPMorgan Chase Oct. 2012 to Jul. 2013 Greenwich, CT

Assist Chase Private Client financial advisor with $275M in AUM.

• Partner with the advisor to identify client needs, analyze customer information, define investment goals, and build plans to achieve

client objectives while meeting our asset and revenue targets. Create sales and presentation materials for client appointments.

• Interface with prospective clients. Perform initial reviews and discuss investment options suitable to individual needs.

• Facilitate the new account opening process and provide required documentation. Gained experience in ACAT system.

• Utilize CPFA financial analysis software to evaluate clients’ existing financial profile and generate recommendations.

• Evaluate existing accounts to ensure operational soundness for audit requirements, and to look for new sales opportunities.

• Gained extensive knowledge of stocks, bonds, options, annuities, margin accounts, retirement plans, and education/529 plans.

AVP – Branch Operations Manager HSBC Feb. 2011 to Sep. 2012 Monroe, CT

Responsible for regulatory compliance and operational risk management within retail branch.

• Ensured compliance with legal, corporate, and regulatory policies and procedures to ensure the safety and security of customer and

bank assets. Reported control weaknesses, compliance breaches and operational loss events.

• Enforced Know Your Customer guidelines to prevent identity theft, financial fraud, money laundering and terrorist financing.

• Partnered closely with Branch Manager regarding hiring, training, performance management and compensation of branch employees.

• Monitored branch staff and activity for accidental or intentional transgressions. Ensured internal awareness of discovered issues.

• Provided high-level sales support. Won sales award in 2010 for highest sales referrals in the district.

AVP – Compliance Associate HSBC Dec. 2009 to Feb. 2011 New York, NY

Worked collaboratively with AML Advisory, the Business and Sanction to identify sanctions risks during the business transaction approval process.

• Assist with AML-related advise to the Global Consumer Group (GCG), ensuring AML standard are understood and implemented in

the business.

• Assist in developing AML compline policy and guidelines, and provide support to the business units in analyzing gaps and deve loping

actions plans to improve the AML-related activities.

Compliance Analyst Citigroup Jun. 2007 to Oct. 2009 New York, NY

Responsible for anti-money-laundering screening.

• Performed AML and list screening activities in accordance with regulatory and internally directed searches of our accountholders and

their transactions looking for known or suspected money launderers, terrorists or drug dealers.

Education

Bachelor of Science University of Connecticut May 2007

Major in Business & Technology. Cumulative GPA: 3.96 / 4.00. Vice President of Delta Zeta sorority, responsible for budget and

campus life/social event planning. Recipient of the Academic Excellence Scholarship covering 100% of tuition.

Additional

U.S. Citizen. Classically trained singer and bhangra dancer. Winner of Miss India Conn 2009 Beauty Pageant. Proficient in Hindi,

Gujurati, Punjabi, and Urdu. Enjoy film, acting, travel, photography, yoga, and my 2 year old Labrador Retriever, Buddy.

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