ID number: *-***-***

(506-****-**** (Cell phone)

ace0yl@r.postjobfree.com

Malony Jonissa Allen

Gordon

Calle Blancos el Encanto

Professional Profile Over 10 years professional experience including: Project management skills, financial analyzing

San Jose, Costa Rica

skills, process reengineering skills, extensive knowledge of the renewal support processes,

working knowledge of business reporting, organization metrics, and the ability to build and

maintain relationships with business partners while exhibiting a high standard of excellence.

Work Experience Hewlett-Packard

Contract Support Agreement Specialist; San Jose, Costa Rica

March 2008 – Present

Build relationships with Hewlett-Packard’s external Channel Partner customers by serving as

principal liaison, responding to inquiries, issues and changes to hardware and software support

agreements. Maintain highest level of customer loyalty and satisfaction by supplying detailed,

easy to read spreadsheets for renewals. Generate and maintain support agreements for the HP

Services Operations and IT organization. Create and revise quotations on the SAP database in a

timely manner so revenue will be recognized in the month earned. Work in partnership with

Hewlett-Packard Software Support Renewal Sales Force to deliver accurate and timely hardware

and software system support. Work in partnership with the DRS tool for invoice cases in order to

respond immediately the billing issues.

Work in partnership with the SRT tool (used to be the PPM tool) to respond the partners and/or

sales reps requests for any changes to the contracts or agreements for the hardware and software

support. . To resolve invoicing problems such as the payment date showing past due in the billing,

accurate amount not matching with the Order; invoice that showing zero dollars due to a wrong

date in the contract.

Give training to the future CAs.

Equifax

Collections Coordinator; San Jose Costa Rica

February 2005 – October 2007

Provided support for the bilingual tier model with the Dispute and Maintenance organization.

Analyzed credit reports for United States and Puerto Rico. Resolving errors with customer’s

identifications, accounts, and public records.

ULACIT College

June 2008 – present

Education

Studying English Teaching and Translation

Liceo Nuevo de Limón High School

Graduated in 1998

Instituto Latinoarmericano de Idiomas

January 2002 – June 2003

Studied - English

YUNIS Institute

April 2002 – July 2005

Studied – Microsoft Office, PowerPoint, Microsoft Word, and Excel

English

Languages Spanish

Wai Mok

References Operations Delivery Manager

Hewlett-Packard

(506-****-****

Sebastian Espinoza

HPSW Renewal Sales Manager

(506-****-****

Joan Scriven

HP Software/Support Sales

Contract Operations Manager

001-9 470-***-****

KC Castleberry

Hewlett-Packard

Americas Install Base Manager

001-916-***-****

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