Tanisha Jackson

954-***-****

**** ********* *******

Acworth GA, 30101

ace0v1@r.postjobfree.com

Objective

To employ my knowledge and experience with the opportunity for

challenges and career advancement, while gaining knowledge of

new skills and expertise.

Qualification Summary

. Extensive knowledge in criminal justice and legal studies

. Vast and varied experience on various issues

. A closer and exhaustive exposure to various standards and

practices applied in the legal field

. Extra ordinary command over both, the general English and

legal language full of technical jargons

. Maintain a high level of work ethics and dedication towards

the work at hand

. Great ability to cope up with the fast paced and highly

stressful work environment

Education

Bachelor of Science: Criminal Justice and Legal Studies

May 2013

Nova Southeastern University --- Davie, FL

. Coursework in Criminal Justice and legal studies

. Volunteer work in social services

Experience

Tech-Support Representative

04/2013 to Present

Teleperformance- Fort Lauderdale, FL

. Provide account assistance

. Perform account research

. Maintain sales goals

. Access multiple computer systems

. Answer questions regarding technical and billing aspects

. Diagnose determining factors for customer issues and

implement a fix in the system for the issues.

. Solve multiple complex issues as well as possibly take

orders for activations and/or account changes.

. Extend World Class customer service on every call

. Resolve the customer's problem on first call

. Identify a feature(s) that would enhance the customer's

service

. 40 hours a week

Cashier /Server

01/2010 to present

Chartwells -Davie, FL

. Enters purchases into cash register to calculate total

purchase price.

. Accepts cash, checks, or bankcards for payment; completes

check and bankcard transactions according to established

procedure.

. Counts money, gives change and issues receipt for funds

received.

. Calculates discounts or references; requests customer

identification for certain discounts and receipts as

required.

. Balances cash drawer and receipts; documents discrepancies.

. Trains new cashiers.

. Keeps register area neat and stocked with necessary

supplies.

. 25+ hours a week

Cashier/Cook/Seater/Greeter

01/2007 to 01/2010

Sweet Tomatoes - Hollywood, FL

. Prepared meals for customers

. Cash handling

. Credit card handling

. Seating and greeting customers

. 25+ hours a week

Junior Counselor

01/2006 to 01/2008

Boys and Girls Club - Hollywood, FL

. Develop and implement programs and activities that promote

various skills found in caring, productive and responsible

citizens healthy habits, technology competency, etc.

. Instruct members in appropriate behaviors and character

while encouraging fun.

. Facilitate programs in the following areas: Character &

Leadership, Education & Career Development, Health & Life

Skills, The Arts, and Sports, Fitness, & Recreation.

. Come with high energy to inspire and retain members during

programs/activities.

. Empower members to be leaders through positive role

modeling.

. Attend and participate in Staff Trainings, which is

essential to professional development.

. Communicate effectively during staff meetings, Club events,

trainings, and with members, parents, co-workers, Program

Director, Site Supervisor and other Boys & Girls Club

affiliates

. Supervise members and manage/follow-up various scenarios

including: injuries, sickness, and general unruliness with

the appropriate documentation and attitude.

. 40 hours a week

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