STEVEN COWDERY

*** *. ******* *****

Mebane, NC 27602 M

ace0ug@r.postjobfree.com

919-***-****

OBJECTIVE

I have a service and management/background. I am seeking a position

that will utilize my strong mechanical, account management and

customer service experience base.

.

SKILLS SUMMARY

* Mechanical Equipment/Knowledge * Technical Acumen

* Technical Project Management * HAZMAT

* Testing/Troubleshooting * Calibration

Expertise

* Quality Control/Inventory * Expense Budgets/Sales

Forecasting

* Computer Hardware/Software * Shift

Coordination/Technical

Training

* Customer Service/Communications * Client Base Development/

Consultative Sales

SUMMARY OF QUALIFICATIONS

* Strong background in preparing, maintaining and operating electronic

systems, including troubleshooting electronics and mechanical system

problems as a technician as well as recent experience in the

manufacturing/technical areas as principal in a CNC focused business.

* Able to utilize extensive knowledge in mechanical areas to learn new

computer, networking and hardware/software skills while balancing

broad customer service, sales and management orientation.

* Strong employment record with an emphasis on developing and building

quality reputation for companies as well as assisting those

organizations in start-up, management, sales and related productivity

enhancing solutions.

* Extensive training throughout career with the ability to adapt to new

requirements and technical standards associated with Microsoft

Certified and related training.

* Technical skills include:

- advanced mechanical troubleshooting on wide variety of

equipment

- calibration and troubleshooting techniques

* Solid verbal and written communications skills in critical, high-

pressure environments.

* Accurate and dependable in carrying out detailed technical and

supervisory responsibilities to a successful completion; will be able

to work well in a sales team-oriented atmosphere.

* A proven leader who is able to develops strong leaders and

profitable, long term operations.

* Outstanding ability to enhance accounts that will lead to trusting

customers and future sales, affecting net income increases over time,

return on investment as well as market share gains for all operations

in development areas.

* Able to diplomatically ensure win-win problem resolutions.

. Capable of customizing marketing proposals and implementing new

business plans.

STEVEN COWDERY Page 2

EMPLOYMENT HISTORY - Automotive/Technical

MEINEKE CAR CARE CENTERS, Raleigh, NC; Service/Store Manager, 2002 -

Present

* Achievements included turning around poor performing store,

recruiting and training highly motivated sales and service

technicians. Decreased employee turnover through extensive training

program.

* Turned store and successfully diversify store from focus on mufflers

to total automotive care, including: tune-ups, timing belts,

suspension and axle service, 30-60-90K services, electrical repairs,

etc.

* Serve as total bidder and customer interface. Interface closely with

trade accounts.

* Handle accounts receivables and other store financials.

* Totally responsible for strategic development of repair facility,

market selection, personnel ramp-up (hiring, training, career path

programs for technicians, management recruiting from other states,

disciplinary action, total team building, coaching, mentoring),

financial/P&L, and related ongoing marketing functions.

DUTY TIRE COMPANY, Raleigh, NC; Automotive Technician, 1995 - 1997

EXXON CORPORATION/Falls Village, Raleigh, NC; Automotive Technician,

1992 - 1995

ATLANTIC AVENUE TIRE & SERVICE, Raleigh, NC; Automotive Technician,

1990 - 1992

* Responsible for the operation, troubleshooting, and maintenance of

multiple cars trucks, gas and diesel, including repair and maintenance

of: Electrical and Charging Systems, Engine Performance, Automotive

Air Conditioning, Engine Repair, Automatic Transmissions and

Transaxles, Brakes, Manual Transmissions and Transaxles, Steering and

Suspension. Analyzed systems and consult closely with management and

owners to develop an better or improved system for maintenance program

within each facility.

* Repaired and installed major automotive components on a wide variety

of foreign and domestic vehicles, including extensive work with

computer troubleshooting and computerized diagnostics.

* Serviced all related electrical components.

* Trained support equipment mechanics in their development and job

responsibilities of each shop, including how to work with customers,

sell and solve customer issues.

* Aligned, adjusted, calibrated and performed preventive maintenance on

computerized equipment.

EMPLOYMENT HISTORY - Manufacturing/Technical

CAROLINA MANUFACTURING SERVICES INC., Raleigh, NC; Field Service

Representative, 1997 - 2001

. Responsible for the advanced manufacturing consulting on CNC equipment

including troubleshooting, assessments, investment recommendations,

and the diagnosis and repair of various CNC equipment.

. Oversaw key elements of CNC technical installations and multiple

manufacturing facilities in North Carolina.

. Developed rapport and consultative relationships with North Carolina

and South Carolina manufacturers that need diagnosis, repair and

maintenance of Computer Numerical Control equipment, including:

Hayward Pool Products, Winston-Salem, NC

Stanidyne Automotive Products, Washington, NC

Swofford Engineering, Greenville, SC

The Wrenns Tool & Supply Company, Columbia, SC

. Additional key management responsibilities include handling all

Accounts Receivable and the set up and execution of sales and customer

service follow-through to ensure highly satisfied customer base.

EDUCATION, TRAINING & CERTIFICATIONS

WAKE TECHNICAL COMMUNITY COLLEGE, Raleigh, NC; Diploma in Auto

Mechanics

ASE - Certified Master Technician since 1988

ASE - Certified in Air Conditioning Recovery

NC DMV Inspector, Safety and Emissions

Certifications: Electrical and Charging Systems Engine

Performance

Automotive Air Conditioning Engine Repair

Automatic Transmissions and Transaxles Brakes

Manual Transmissions and Transaxles Steering and

Suspension

References

Available Upon Request

STEVEN COWDERY

606 E. Dogwood Drive

606 E. Dogwood Drive

Mebane, NC 27602

ace0ug@r.postjobfree.com

919-***-****

I am forwarding my credentials as a strong expression of my interest in a

Position with your company. The enclosed r sum will provide details

concerning my background and ability to meet and exceed your needs.

Specifically, I believe I can meet your needs and help you reach your

goals:

* Service team interaction, development and proven customer

interaction skills, including strong automotive background and

technical training.

* Supervisory experience and ability to train others and speak to

customers about technical solutions in an understandable way.

* Interfacing with others for technical support and assistance.

* Knowledge of supervisory principles, technical/non-technical

applications.

* A total team player with attention to detail.

Overall, I can offer the necessary skills and experience base from my

recent management experience with Mei[pic]neke and other automotive

technician background and skills. However, I am also pursuing job search

and career oriented opportunities with area companies that will allow me to

grow and utilize all of my skills in the automotive service industry.

In the past, I have effectively developed solutions to problems while

working closely with a team of professionals on various service projects,

building a reputation of quality with overall results.

Thank you for your time and consideration.

Sincerely,

Steven Cowdery

Enclosure

STEVEN COWDERY

606 E. Dogwood Dr.

Mebane, NC 27602

ace0ug@r.postjobfree.com

919-***-****

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