Customer Service Manager
Resume:
Preston-Joseph Woods
ace0ry@r.postjobfree.com 706-***-****
Education
Honors Graduate. Major: BFA Theatre. Shorter University, May 2012.
English with Communications Minor
Relevant Experience
KINDRED HOSPITAL- Rome, GA November 2013-Present
Secretary/ Liaison
• Provided a positive hospital stay experience for patients and patient’s families, from new
patient hospital admits to the successful and healthy discharge of patient.
• Maintained floor organization with new “Cerner Online Works” healthcare software.
• Streamlined patient admits scheduling, diagnostic and lab appointments, surgical
procedures, and all levels of patient care through excellent organization habits and
effective communication.
• Liaison for patients and families for Med Surg Physicians, nursing staff, administrative
staff, wound care team, and lab for excellent communication and execution of patient’s
plan of care.
• Answered all phone lines and directed phone call to appropriate destination using
excellent customer service skills and critical thinking skills.
MISSOULA CHILDREN’S THEATRE- Missoula, MT May 2012-May 2013
Tour Actor
• Arranged and set up tour presentation weeks with perspective contracts via phone line
communications while providing excellent knowledge about the company practices and
services. Included follow up phone calls to book future presentation weeks and services.
• Kept detailed financial reports of all expenses and contact communications through the
advanced use of Microsoft Excel, Word, and Outlook.
• Directly supervised a cast of sixty five children to reach show performance deadlines.
Accomplished by teaching choreography, music, in a finite amount of time through
effective and fast paced teaching style.
• Taught workshops to parents and educators on effective uses of Missoula Children’s
Theatre products. Included structured workshops in Mime, Dance, Acting, and general
theatre education.
• Served as ambassador to fifty different states, and one foreign country on behalf of the
organization. Recruited new clients by providing detailed info on company rates, policies,
and prices.
DELTA SIGMA PHI NATIONAL FRATERNITY- Theta Psi Chapter Rome, GA 2010-2012
Secretary
• Responsible for keeping detailed records of all fraternities’ weekly and formal monthly
meetings. Records were recorded and faxed to national headquarters to ensure chapter
reached national goals.
• Liaison with national office and every brother of chapter through email, direct messaging,
and cellular phone contact.
• Supervised a rigid budget for fraternity that monitored spending through the use of
Microsoft Office Excel. Used money from budget to donate to The American Red Cross,
community events, and school wide functions.
• Cold called fraternity alumni to garner donations for current brotherhood.
• As a member of the executive council responsible for planning events in a limited
amount of time such as: getting blood drive trucks for on campus donation, setting up
alumni reunion celebration.
• Attended national brotherhood conferences for excellence in leadership.
• Fraternity was recipient of Pyramid of Excellence due to administrations of the executive
council.
KRYSTAL- Kingsland, GA Jan. 2006-May 2012
Master Cashier
• Directly supervised employees to reach monthly and quarterly sales goals through
positive reinforcement and rewards programs.
• Provided excellent customer service dining experience catered to individual client’s
needs.
• Created a weekly schedule for employees with General Manager to effectively make
usage of employee talents and abilities.
• With supervisory team achieved Store of The Year by managing quality control issues,
receiving customer satisfaction surveys, and keeping an influx of new customers to the
Krystal franchise.
Additional Experience and Honors
• Shorter University Honors Graduate. Partook in upper level courses designed to cultivate
creative thinking and leadership. Classes effectively provided skills in communication,
critical thinking values, and allowed students to achieve goals.
• Peer tutor at Shorter University. Directly supervised the education of students in English.
Helped students with papers, presentations, and projects to achieve better scores than they
initially began with. Edited various student papers and articles using grammatical skills.
• Attained invitation and joined the National Honor Society Sigma Tau Delta. Traveled to
national conferences and conventions.
References
• Dr. Kathi Vosevich, Chair of Liberal Arts, Shorter University
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• Jennifer Fields, AA/ Medical Staff Director, Kindred of Rome
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• Ashley Hill, Office Manager, Morrison’s Management Specialist
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• Cynita Boykin, Patient Services Manager, Morrison’s Café
• Christopher Lee Sumner Jr., Teacher/ Science Chair, Unity Christian School
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• Brij M. Singh, M.D. Internal Medicine, Floyd Medical Center
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