O LUWASEUN MARY AINA :( ace0qw@r.postjobfree.com)

APT 201, 740 KIPPS LANE LONDON, ONTARIO N5Y 4R8

226-***-****

Dear Sir /Mam

Please accept this resume as an application for the employment in your company. I am a

graduate student of Fanshawe College. I attained a Post graduate diploma in the International

Business Management and also in Customer Service and Fundamental Insurance. I’m further

expanding my understanding and competence in many facets of the business environment both in

the context of international assignments at a management level and locally in a frontline or

business support role. This builds on my many years of working in business environments in

customer-facing, administrative and managerial roles. Accordingly, I am very confident I would be

a substantial asset to your team.

The two programs taken, covers all the key aspects of Customer service relations, Accounting,

Broker and Agents Essentials, Fundamental of insurance, Office procedure & Strategies, Excel for

business Advance, Global marketing strategy, Trade Finance, Global HR management, Project

management, international trade management, documentation, global supply chain management,

business and social ethics, stakeholder management, global marketing management, legal

implications of international trade and effective time management. I have maintained excellent

grades throughout the two programs and I’m confident in both my skills attained through

substantial education and several years of experience in business both internationally and here in

Canada.

Previous experience in different business roles has made me a friendly, devoted and undoubtedly

committed individual whose determination to prosper and continually improve in any environment.

This also has made me a highly respected and valued individual with prior employers. My

attached resume details my experience, both paid and voluntary. I work well with others and have

leadership experience; I also have the drive and competence to work very effectively on my own

as necessary. I am seeking a position where I can advance and excel while actively contributing

to the success of my employer, in whatever capacity I may.

Thank you in advance for your time and consideration. I look forward in hearing from you to

possibly discuss where I will fit best on your team at this point in my career, and I’m receptive to a

great variety of roles, responsibilities, and new challenges. For further information please feel free

to contact me on this cell number 226-***-**** or through my email address

ace0qw@r.postjobfree.com.

With high Regards

Oluwaseun Mary Aina

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O LUWASEUN MARY AINA :( ace0qw@r.postjobfree.com)

201-740 Kipps Lane ace0qw@r.postjobfree.com 226-***-****

London Ontario N5Y 4R8

JOB OBJECTIVE: - Unwavering commitment to customer service with the ability to build

productive relationships, resolve complex issues and win customer loyalty.

SUMMARY OF QUALIFICATIONS

• Outstanding customer service and sales skills; diplomatic and patient with all types of

individuals and organisational levels

• Transferable skills /attributes include strong listening skills, adaptability, dedication to

exceeding expectations, working effectively in a team environment, and welcoming

coaching and feedback

• Highly organized, great attention to details and follow-through, problem solving skills,

strong communication skills and strong interpersonal skills

• Self-motivated, supervising, coordination and flexibility on my professionalism

• Pro-active thinker, self-reliant, professional in appearance and a strong work ethic

EDUCATION

FANSHAWE COLLEGE LONDON ONTARIO

Customer Service and Fundamental Insurance Diploma (2014)

• Courses taken include Customer Relations, Excel for business Advance, Fundamentals of

Insurance, Broker/ Agent Essential Skills, Principle of marketing, office procedure &

strategies, business mathematics, principle of accounting, introduction to business

process and strategies for success internationally

International Business Management/Post Graduate Diploma (2012)

The program ensures multifaceted management development program. The courses taken

includes

• International trade management, Global supply chain management, logistic, Business

Society Ethics and stakeholder management, Global marketing management, Legal

aspect of international trade, Geography and international trade

UNIVERSITY OF ILORIN, NIGERIA Bachelor’s Degree/Economics (2006)

CERTIFICATION (2014)

General Insurance Essential (GIE) (C81 & C82)

Life Licensing Qualification Program (LLQP)

WORK EXPERIENCE – CANADA

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O LUWASEUN MARY AINA :( ace0qw@r.postjobfree.com)

LONDON BILLION GOLD EXCHANGE (2013)

Customer Service Representative /Sales Associate/Cashier

• Purchase gold, silver, platinum and coins from different customers, verification of client’s

information and Handling huge amount of Money used for purchases.

• Keep records of customer interactions and transactions and meeting sales target

• Face to face dealing with customers, verification of authenticity of items(gold sliver and

coins) and respond promptly to customer inquiries

• Provide pricing and delivery information and also maintaining customer databases

LAURA PETITE- Customer Service Representative/Sales Associates (2013)

• Help customers and merchants identify services/products that best suited their needs

• Possess exceptional ability to build productive relationship resolve complex issues and

win customer loyalty

• Provide friendly advice to a diverse clientele, promoting well customer –oriented image

• Exceeded customer expectations by locating hard to find items and recommending

alternative options for out of stock apparel

• Handle multiple customers at fitting rooms by following all policies and procedures

• Demonstrate how new product can mix with existing stock and previous purchases

MAJESTIC FRESH FOODS INC. - Shelve stocker and Sandwich Assembler (March- Dec

2012

• Restock the shelves, display the item, arrange the item and check the expiry date

• Receive, store supplies, and assist in performing of food preparation task

VOLUNTARY CANADA

THE SOCIETY OF SAINT VINCENT de PAUL –Sales &Merchandising (June-Nov.2012)

• Attending to different customers on the sales floor & customers with donations

• Ensuring that products appear on the right shelves at the appropriate time in the correct

quantities

FANSHAWE COLLEGE INTERNATIONAL STUDENTS OFFICE – (Apr-Dec 2012)

Student Liaison

• Giving information and helping to solve problems at any point of need

WORK EXPERIENCE – INTERNATIONAL

OLAWIL WIRE INDUSTRIES, NIGERIA- Marketing/Sales person (Jan.2009- Dec.2011)

• Played a key administrative role in relationship management for booming industrial

supplier and meeting annual sales target

• In charge of cash management and daily reconciliation activities for the company

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O LUWASEUN MARY AINA :( ace0qw@r.postjobfree.com)

OLAOLUWA & SONS AUTO DEALERSHIP, NIGERIA- (Jan-2008-Dec2009)

Customer Service Assistant

• Top performer among the Sales Team during my tenure in units sold and customer

satisfaction (no returns or exchanges requested on vehicles sold – lowest in department.)

• Ensures that customers derive maximum satisfactory level on products purchased

REFERENCES AVAILABLE UPON REQUEST

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