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Customer Service Training

Location:
Chicago, IL
Salary:
48.00 per hour
Posted:
July 18, 2014

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Resume:

William E. Taylor

**** * ********, *******, ** **639

773-***-****

ace0qp@r.postjobfree.com

Educational Trainer - Licensed Professional Plumber/Contractor - Business Operations

• Top ranked skilled plumber and pipefitter

• Proven ability to train students in an educational setting in plumbing trade.

• State Certified and Licensed in educational setting for grades 7 – 12 in Illinois

• Experienced instructor for adult continuing education

• Customer service professional with over 20 years of field service

• Professional Business Owner, Contractor and Operator

• Widely respected among peers and Chicago businesses as an ethical entrepreneur

• Knowledgeable in the use of data and resources for industry compliance

Professional Experience

Chicago Public Schools September 2000 to Present

Dunbar Vocational, Instructor in Plumbing for grades 10 - 12

Develops classroom curriculum centered on plumbing basics.

Provides hands on training in pipefitting, installation and repairs.

Instructs students in trade vocabulary

Instructs on proper tool usage

Ability to enhance classroom learning through a weekly lesson plan.

Works with staff and teachers on quality improvement for overall vocational programs

Trains students to read construction drawings

Malcolm X College, Westside Learning Center September 1996 to August 2000

Instructor of Theory and Code

Prepared apprentice plumbers for taking city test.

Taught code and theory of blue print reading

Instructed adult students on proper use and tool safety.

Prepared students for State of Illinois Licensing in Plumbing

Guides students in the elementary trades skills for plumbing and pipefitting

Complied with adult learning curriculum with 98% success rate

Participates in all faculty training and development programs

Education

Kennedy-King College, 1972 – 1973

Kennedy-King College, 1996 – 1997

Training

Economy Co. Draftsman and Layout/Journey Plumber 1988

Affordable Foreman 1987

L. W. Augusta Estimating and Jobbing 1986

Barbee International Foreman: Estimating and Job Supervisor 1984

Economy Co. Journeyman Plumber 1983

Corboy Journeyman Plumber 1981 – 1983

Economy Co. Apprenticeship Draftsman 1977 – 1981

B. L. Marder Co. Packer and Special Export Peking 1973 – 1977

Professional Associations

American Sanitation Society

African American Plumbing Contractors Association, President

W. E. T. Enterprises, CEO and President

Professional References available upon request



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