Technical Consultant

SOFTWARE IMPLEMENTATION SOFTWARE TRAINER SERVER MAINTENANCE CUSTOMER

SUPPORT SPECIALIST

DuQuay Allen

**** **** **** **. *************, GA 30044

Cell Phone 678-***-****

ace0pf@r.postjobfree.com

Technical Consultant with over 9 years of experience in project life cycle,

software implementation and training. Utilizes strong organizational,

critical thinking, and interpersonal skills to assist clients. Able to

work with groups or alone to complete projects. Dedicated to customer

service. Looking for a position with a company to further the company's

development and my professional growth.

education and Certifications

BACHELOR OF SCIENCE, COMPUTER ENGINEERING - 12/2004

Georgia Institute of Technology

IBM Optim Implementation for Distributed Systems - 551

IBM InfoSphere Guardium Technical Mastery - M75

Vormetric Certified Professional

Professional Experience

INFORMATION INSIGHTS, LLC - ATLANTA, GA 2011 TO PRESENT

Technical Consultant

. Developed data management and ILM plan for several major insurance

companies

. Conducted requirements gathering for data privacy and test data

management projects

. Executed software installation, implementation, and user acceptance

testing

. Responsible for creating system architecture and solution design

documentation

. Consulted companies to develop data privacy and test data management

disciplines

. Used IBM implementation ideology to coordinate project implementations

for various projects

. Assisted with conversion of Inquire data to SAS via JCL

creation/execution

. Maintained best practices documentation for company software

Accomplishments

Successfully implemented data archiving proof of concept for a major

insurance company

Developed installation documentation for various implementations

Developed custom scripts and queries to handle unique data masking

challenges

Generated additional business with a major insurance company due to

successful data privacy

HORIZON SOFTWARE, INTERNATIONAL - Duluth, GA 2005 to 2010

Senior Systems Analyst

. Lead implementations for various clients throughout the country,

onsite and remotely

. Onsite project manager for a 60+ school district

. Member of several long term implementation teams responsible for

software installation and training

. Technical lead for discovery calls between company and clients

. Lead meetings between company, client project manager, and client IT

specialist

. Installed SQL Express and proprietary software on clients' server

. Migrated client databases from original server to new server

. Used MS Excel to manipulate data exported from Student Information

System(student database) in order to match proprietary software

. Trained clients on various components of the company's proprietary

software

. Analyzed accounting reports generated by point of sales software and

translated data for the client

. Provided post-implementation technical support for clients

. Consulted clients on best practices for business operations involving

company software and business processes

. Conducted training courses for clients and internal employees

. Maintained best practices documentation for company software

. Developed project plans for long term implementations

. Mentored new employees by teaching them company methodology and

client's business structure

Accomplishments

Lead procurement and inventory implementation for a 60+ school district

Supported point of sale software implementation for a 120+ school district

Developed tech support department for a school district and trained tech

support lead

Managed a pilot implementation of the company's next generation point of

sales software

Lead shadowing trips for new hires

proficiencies

Microsoft: Word, Excel, PowerPoint, Access, Outlook, Visio, OneNote, and

Project; Microsoft SQL 2003, 2008, 2012; DB2 9.7 and 10.1, Oracle 10.2,

11.1.0.7, 11.2, VMWare, Sharepoint, Optim, Guardium, and Windows OS:

Windows XP, Windows 7, Windows Server 2003/2008

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