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Customer Service Representative

Location:
Lumberton, NC
Posted:
July 17, 2014

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Resume:

LISA T. ALFORD

*** ***** **., **********, ** ****2

910-***-**** ace0i8@r.postjobfree.com

PROFILE

Extensive experience in account management, direct sales, and administrative support with

specialized background in customer service. Proven results in leadership, ability to work in a high-

pressure environment and deal effectively with customers by providing caring responses and diffusing

escalated situations. Commitment to superior quality customer service. Uncanny ability to communicate

with people of various backgrounds under high pressure situations with a focus on exceeding personal

and company goals.

EXPERTISE

Account Management Training/ Presentations Customer Service

Business Development Inventory Management Team Leadership

Client Services Scheduling/Strategy Upselling/Referrals

RESPONSIBILITIES

Performed all administrative functions providing direct support to daily operations including phone

reception, mailings, reporting, correspondence management and scheduling

Delivered secretarial and support including word processing, data entry, billing, shipping materials,

inventory control

Assisted the accounting department in auditing daily files, daily ledger, payroll, accounts

receivable/payable

Recognized customer needs and recommended effective solutions leading to add on purchases, upselling, and repeat

business

Recognized for meritorious performance for exceeding monthly goals and objectives for outstanding service and

excellent attendance

Became Sr. Wireless Consultant in 6 months of being hired.

Achieved over 100% quota every month.

Interface with clients, ensuring the preservation of team’s objectives, directly increasing

Ability to navigate a computerized CRM and other relevant applications while interacting with customers on the

phone.

Maintained files and reports; daily reconciliation of all funds, validating daily for accuracy and efficiency

Superior verbal and written communication skills.

EXPERIENCE

Alltel Wireless, Wireless Consultant (Laurinburg, NC) 2009 2013

Ready to Mow Landscaping, Administrative Assistant/ Receptionist (Laurinburg, NC) 2006

2009

Laurinburg Dialysis, Patient Care Technician (Laurinburg, NC) 2004 2006

LISA T. ALFORD

525 Honey St., Laurinburg, NC 28352

910-***-**** ace0i8@r.postjobfree.com

Cingular Wireless, Customer Service Representative (Fayetteville, NC) 2000

2002

Abbott Laboratories, Materials Clerk (Laurinburg, NC) 1989 2000

EDUCATION

Richmond Community College (Hamlet, NC)

2004

Certified Nursing Assistant

SCOTLAND HIGH SCHOOL (LAURINBURG, NC) 1988

SKILLS & CERTIFICATIONS

Software: Microsoft Office, Road Warrior, VII, Compass, Knowledge of databases (i.e. Sharepoint, Business

Objects, Access), Square Net Cracker, and Cisco



Contact this candidate