OBJECTIVE

Continue to provide the highest level of customer service while exceeding both

the employer and customers expectations.

WORK EXPERIENCE

Collection Representative

February 2012 - present

Macy's Credit and Customer Services, Inc. Bridgeton, Missouri

Other/Not Classified

Shift Supervisor

March 2008 - January 2012

Wright Carpet Cleaning and Sales Saint Louis, Missouri

Business Services - Other

Working at local companies cleaning the facilty after businness hours.

Inventory control,Scheduling employees for peek hours of operation Managing

staff both at the store and in the field to ensure quality.

Technical Support Specialist

November 2005 - February 2008

Convergys Hazelwood, Missouri

Other/Not Classified

Working for Comcast Cable Company in their technical support department.

Handling inbound calls for Comcast High speed internet customers when their

having problems with basic setup or, are expieriencing trouble getting on the

web.

Customer Service Representative

May 2003 - October 2005

MCI Worldcom Communications, Inc. Weldon Spring, Missouri

Other/Not Classified

Working in MCI collections department.

Handiling inbound and outbound calls at a high call volume. Assisting customers

with any concerns they may have while attempting to collect any current or past

due balance on their account.

EDUCATION

Some College Coursework Completed, B.A. Construction Management,

September 2006

Itt Technical Institute Earth City, Missouri

High School or equivalent, General Studies,

September 1999 - May 2003

Hazelwood East High Saint Louis, Missouri

LANGUAGES

Englis Beginne

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