DENISE GREAVES

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347-***-**** (Cell) ace09z@r.postjobfree.com

PROFESSIONAL SUMMARY

A Project Management Professional, with over 10 years of Professional Administration and Project Coordination experience in Healthcare,

Social Services, Financial and Telecommunications environments. Analytical, creative professional who applies business analysis, quality

management and critical thinking to determine, develop and enhance existing processes and/or operations. Resourceful problem solver with

proven ability to conceptualize solutions to challenging situations that sustains clients, streamlines process, and provides World Class Service.

Experienced in creating and responding to RFPs.

MANAGEMENT SKILLS

Experienced Professional with Microsoft Office 2007, Word, Excel, Access, PowerPoint, Publisher, MS Visio and MS Project. Working

knowledge of ACT: Customer Relationship Management (CRM) software, HTML . Knowledge/experience with HL7 and NLP, Understanding

EMR and SDLC processes. Proven team, motivational and leadership skills. Successfully focus on multi-projects by strategically developing

innovative ideas to meet deadlines and exceed expectations .

EDUCATION AND CERTIFICATION

Project Management Institute

PMP: Project Management Professional

Keller Graduate School of Management, Duluth, GA

M.P.M. Masters Project Management, Major: Project Management

Master Certificate: Major: Information Systems Management

Bernard Baruch College, New York, NY

B.B.A. Bachelors Business Administration, Major: Public Administration, Minor: Psychology (Social Work)

PROFESSIONAL EXPERIENCE

Citius Tech September 2013 to January, 2014

3M, Silver Springs, MD

Outpatient Implementation Consultant (Code Assist Product Line)

Performed configuration and training to administrators/Super Users on 3M applications. Represent 3M as a product expert

Worked collaboratively with customers to complete the project document and responded, prioritized and resolved issues which came

about during and after implementation

Assessed current state workflow and worked with implementation team to validate proposed future state fits with overall project

objectives

Worked interactively with 3M clients and 3M team members to configure, test and validate the 3M application environment

Performed problem isolation/analysis and troubleshooting processes to insure accurate solutions to client issues

Accurately tracked and documented issues encountered and process steps within a project

Worked with internal resources for issues requiring escalation or handoff to other teams to provide timely resolution of technical

issues encountered during the implementation and support of the 3M application

Ensured that 3M Engagement /Project Management and Implementation Management are kept informed of status of all project tasks

in a timely manner

Provided go-live support

JD Infolabs Consulting LLC August 2012 to August 2012

HSS (Hospital Special Surgery), New York, NY

EMR Implementation Specialist Consultant (OPTUM PM and Physician EMR)

Analyzed the Work Flow of specialty practices to customize OPTUM PM to meet the work flow needs of the practices

Worked with Physicians to assess their needs prior to implementation of OPTUM to ensure that all needs of the practices were

captured prior to Go Live

Implemented OPTUM PM and Physician EMR to various Physician Practices within HSS and other affiliated group practices.

Trained Physicians, Nurses and other hospital staff on how to use OPTUM to complete their daily tasks.

Build various documents within OPTUM based on the assessment of Physicians and Practice needs

Conducted Go-Live readiness checks to ensure that Staff, computers and the software that they were using was ready prior to the

date of implementation

Provided on-going support for Staff as needed during and after Go-Live

Ensured that Staff were trained on OPTUM prior to Go-Live

Responded, prioritized and resolved issues which came about during and after implementation

NYU Langone Medical Center, New York, NY August 2010 to March 2012

Training Coordinator/Project Assistant (EPIC)

Coordinated and Managed the processes and resources set in place by NYU to provide EPIC Training to 8,000 plus Staff and Family

Group Practices to ensure that Staff are trained in EPIC prior to access to the production system

Coordinated EPIC training (Work with Management throughout NYU and Family Group Practices to schedule and registered staff

for EPIC training)

Coordinated and work closely with Senior Management to secure resources such as Training Facilities to train Staff

Developed Certification Programs and Processes to ensure that Staff who work on building training environments are certified

Managed the EPIC Certification process for Staff to ensure that Staff are in compliance with EPIC

Generated weekly Reports to ensure that Directors and other Senior Staff are aware of Certification and Training needs

Provided Support to Principal and Credential Trainers to ensure that they are being utilize effectively and efficiently

Responded, prioritized and resolved training issues as they arise

Project Assistant (EPIC)

Assisted Project Managers, Directors and various departments of EPIC in monitoring the progress of tasks and deliverables to

ensure that they are on time and delivered as specified

Assisted PM and Analyst with Work Flow design to ensure that the end users request were incorporated in the Build

Responsible for creating manuals and other learning materials to support Analysis and Trainers as they present EPIC to various

Stakeholders within NYU Langone Medical Center

Disseminated project information and project updates to Senior Management

Scheduled conferences, coordinate meetings and training classes to ensure that Go-Live deadlines are met

Managed Vendors inventory/supplies in the Epic department to ensure that the department remains within the budget specified

Assisted Epic department with Special projects as needed

Gwinnett Health Systems, Lawrenceville, GA December 2004 to August 2009

Patient Access Specialist

Assisted in Analyst of the Work Flow in the Out Patient Center as a means to improve registration wait times

Team member of a Project that minimized patient’s registration and wait times for medical procedures and provided input on

procedures that should be implemented to successfully reduce wait times

Team member of a Project that minimized errors in patient charts with emphasis on Medical Insurance documentation and was part

of a group that focused on best practices in documenting Medical Insurance to reduce errors

Worked with Management and provided input as to how the new EMR technology would impacted L & D

Quality controlled charts, tract errors and provided information that was part of a report which was used to minimize errors

Trained New Hires of the Patient Accesses Department

Verified Medical Insurance and obtained insurance pre-certification/authorizations

Registered patients in Labor and Delivery, Emergency Room, Main Admissions and the Out Patient Treatment Center

Provided customer service via face to face contact, telephones and via E-mail

Administration for Children Services, New York, NY September 2001 to December 2003

Case Manager/Child Protective Specialist

Investigated reports of alleged Child Abuse and Neglect

Assessed services needed and establish service plan goals and tasks with families and children

Made referrals for families to Preventive Service Agencies with the goal of pairing them with services to meet their needs

Managed the services that Preventive Service Agencies provided for families on a daily basis to ensure their effectiveness

Testified in court hearings and other formal proceedings

Scheduled and attended conferences and meetings with the goal of reuniting children with their families

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