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Customer Service Human Resources

Location:
Chicago, IL
Posted:
July 19, 2014

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Resume:

Carman D. Weathington, MA

**** ***** ***** ******

Chicago, IL 60621

312-***-****

ace072@r.postjobfree.com

Human Resources Leader

Summary of Skills

People Strategist Results Orientation Customer Focused Employee Relations and Labor

Relations Teambuilding Employment Law Coaching and Counseling Organizational

Training and Development Talent Acquisition Strategist Employee Engagement/On-

boarding Succession Planning Performance Management/Improvement

Change Management Leadership Strategic Planning

Professional Experience

Fresenius Medical Care – North Division, Downers Grove, IL 2013-Present

FMC North America is the leading provider of dialysis services and products for treating chronic kidney

disease

Senior Regional Employee and Labor Relations Manager III

Reporting to Regional Director and VP of HR, responsible for labor and employee

relations, HR training, grievance management, and union avoidance in Midwest and

east coast states:

Responsible for managing employee relations activities for approximately 3,000

employees

Successfully managing employee relations activities for 5 union contracts - 1000

employees, insuring clear and accurate interpretation of collective bargaining agreement for

management of union employees

Managing over 200 employee relations inquiries per month utilizing technology to

ensure all inquiries are responded to in a timely manner while tracking activities to identify

trends for proactive employee relations management

Creating and facilitating leadership development programs and conducting monthly

training programs to enhance manager’s skills in employee relations and union avoidance,

trained over 150 leaders with a 98% satisfaction rating with training content and applicability to

their roles

Serving on employee relations review team to ensure all HR-related activities for

corrective actions complied with policy, law, and industry regulations

LEARN Charter School Network, Chicago 2009-2013

A Chicago Public School-authorized high-performing charter school network with eight campuses in the

Chicago area servicing 3,000+ students

Director, Human Resources

Reporting to the CEO, responsible for HR strategy, recruitment and selection,

performance management, on-boarding, employee relations, benefits administration,

policy development, management training, succession planning, and safety/security

Led and achieved measurable alignment of HR strategies and programs with

organizational mission and business goals

Led the HR function, which resulted in accomplishing significant growth plans - from

two school campuses with 65 employees to eight campuses with 330 employees over a period

of four years’ time while continuing the be a high-performing charter network

Established a new Talent Acquisition Program that resulted in 100 new teachers hired

annually to meet talent demands for aggressive growth plans and academic goals

Facilitated the implementation of a network-wide Applicant Tracking System effectively

and efficiently managing 1500 applications monthly resulting in improved applicant

response time and focused talent pool development

Created criteria based selection tool with behavioral interview questions to ensure

applicants were a best fit for organizational mission, values and job responsibilities

Successfully improved the talent acquisition process yielding a 92% satisfaction rating

up from 42% for internal customer satisfaction (hiring manager and applicant) for quality of

services

Created and Implemented formal orientation programs and activities to strategically

develop strong relationship/organizational pride with new employees ensuring full orientation

and integration, preparing them for long-term success resulting in Improved employee

retention by 30% over a 2 year timeframe

Proactively created leadership development curriculum that resulted in 92%

participation rate and 97% satisfaction with content and applicability to their roles, resulting in

improved employee relations

Conducted confidential in-depth investigations into sensitive issues such as alleged

discrimination, unfair treatment, cultural bias, sexual harassment, resulting in recommended

practice and policy changes to foster a positive work environment resulting in 97% internal

resolution rate

Positioned Human Resources as a business partner with Leaders and employees by

improving customer service in the areas of response /availability (47% to 92% satisfied),

accuracy of information and data (30% to 87% satisfied), employee relations assistance (40%

to 92% satisfied) and talent acquisition (42% to 92% satisfied) per HR customer service

survey results

International Fellowship of Christians and Jews (IFCJ), Chicago 2006-2009

Nonprofit humanitarian fundraising organization that generates $90 million annually to fund grants and

charities, with business and offices in the USA, Canada, Israel, and South America

Corporate Director, Human Resources

Reporting to COO, responsible for HR strategy, employee relations, talent acquisition,

on-boarding, compensation and benefits, payroll, training and organizational

development

Vanguard Health System (VHS), Nashville, TN 2001-2006

For-profit hospital system that owns and operates 16 acute-care hospitals with complementary facilities

and services in the Chicago, Phoenix, AZ, San Antonio, TX, and Boston markets

Manager, Human Resources-Employee Relations

Weiss Memorial Hospital and MacNeal Health Network, Chicago

For-profit community hospitals with 18 off-site outpatient centers, occupational health

program, behavioral health programs, home care agency and reference lab

Reporting to the CEO and regional VP of HR, responsible for employee relations,

organizational development, management development, and training

Britannica.com Inc., Chicago 2000-2001

Global Internet technology company, publishing educational information from encyclopedia to website

Director, Human Resources

Reporting to the CEO, responsible for talent acquisition, recruitment and retention,

employee relations, organizational management development succession planning and

strategic planning

HR Consultant, Chicago 1999-2000

Rush University Medical Center, Chicago, Project focus: talent acquisition

Japha International Telecommunications – Oakbrook, IL, Project focus: implementation

consultant – startup HR function

Community Counseling Centers of Chicago (C4) - Chicago, Project focus: HR audits

and interim management

University Park, Village - University Park, Illinois, Project focus: Strategic planning and

performance appraisal development

The Family Link, Chicago 1997-1999

Child welfare agency with three offices in the Chicago area

Director, Human Resources

Reporting to the CEO, responsible for recruitment, training and development, employee

relations, strategic planning, and compensation and benefits

Advocate Healthcare System, Oakbrook, Illinois 1990-1997

A nonprofit multi-hospital system with 186 sites of care, home care agency, PPO in Chicago and suburbs

Bethany Hospital, Chicago, 1995-1997

Regional Director, Human Resources

Reporting to the CEO, responsible for recruitment, employee relations, management

development, payroll, strategic planning and workforce diversity

Good Samaritan Hospital, Downers Grove, IL, 1992-1995

Employee Relations Specialist

Reporting to the regional VP of HR, responsible for internal investigations, policy

interpretation, harassment prevention, diversity monitoring

Christ Hospital and Medical Center, Oak Lawn, IL, 1990-1992

Recruitment and Retention Specialist

Responsible for behavioral interviewing tool development, EEO compliance, job

description development, applicant assessment, and diversity recruitment

Education

Roosevelt University, MA Industrial/Organizational Psychology, Chicago

Saint Xavier University, BA Psychology, Chicago



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