PROFESSIONAL EXPERIENCE

EyeMed Vision Care LLC, Mason, Oh (September 2007 - April 2014)

Senior National Account Manager, Reseller Division (May 2011 - April

2014)

. Grow revenues and enrollment by distributing vision care

benefits through 13 national insurance companies with total

system revenues of $ 42MM

. 2012 Exceptional Service Award

. Results: 201*-****-****

Contract Renewals: 100% (3 of 3) 100% (4 of 4)

100% (2 of 2)

Membership Growth: +2.7% +1.9% -7%

Revenues: unchanged +$800,000 +$44,000

. Key activities included training clients' sales staff,

prospecting support, contract negotiations, proposal writing

(rfp), quote submission (rfq), business reviews, broker

presentations, competitive analysis, customer service

. High usage of Microsoft Office tools, Salesforce CRM, Judy

Diamond Database

National Account Manager, Commercial Division (September 2007 - April

2011)

. Renew and service vision contracts through 23 national

commercial clients with total system revenues of $ 46MM

. Results: 100% client retention from 2008 through 2010

. Retention activities included presentations, business reviews,

contract negotiations, financial analysis, networking, customer

service

. High usage of Microsoft Office tools, Salesforce CRM

Cintas Corporation, Mason, Oh (November 2004 - August 2007)

National Program Manager (November 2004 to August 2007)

. Increase sales revenues through the rental and direct sale of

uniform and promotional products.

. Manage $4.5 MM airline portfolio that consisted of Delta

Airlines, Delta Global Services, Atlantic Southeast Airlines, US

Airways

DHL Worldwide Express, Dayton, Oh (October 1998 - September 2004)

Major Account Executive (January 2004 to September 2004)

. Acquire new clients that generate $20,000 per month in shipping

revenue in the greater Cincinnati and Dayton areas; annual

territory revenues of $15 MM

. 2004 Revenue Sales Goals to Plan: Q1: 100.7%, Q2: 98.5%, Q3:

98.6%

. Area trainer for International Express shipping products

Account Executive (March 2001 to December 2003)

. Acquire new International shipping clients through cold calling,

networking through local trade associations and client referrals

. For year end 2003: National Sales Rank: 110 of 356, Regional

Sales Rank: 13 of 64

. For year end 2002, National Sales Rank: 91 of 349, Regional

Sales Rank: 9 of 59

. High usage of Siebel CRM

Airline Analyst (October 1998 to February 2001)

. Work with Southeast Region field sales on cost/benefit analyses

of new movement schedules.

. Provide margin analysis for aircraft charter operations.

. Perform cost/benefit analyses for Weekend Airline and Holiday

Season operations.

United Parcel Service - Sharonville, Oh (March 1998 - September 1998)

1st Shift Sort Supervisor (March 1998 to September 1998)

. Manage 2 part-time supervisors and 21 union employees in package

delivery operation

. Implement employee recognition programs to improve package

sorting productivity

. Train new employee on sort procedures

PROFESSIONAL EXPERIENCE

United Parcel Service - Louisville, Ky (May 1989 - February 1998)

3rd Shift Data Entry Supervisor (June 1997 to February 1998)

. Manage 6 part time supervisor and 110 non-union employees

responsible for package data entry

. Reduce area data entry errors in Q2 1998 by 5%

. Revise work methods and procedures to retain area's ISO 9002

certification

Database Steward (October 1996 to May 1997)

. Work with I.S. programmers to coordinate postal code database

modifications

. Conduct feasibility studies for hardware and software upgrades

to the UPS postal code database

. Perform software testing for database changes

Business Analyst II (February 1995 to September 1996)

. Special assignment in Ramsey, New Jersey

. Develop software testing procedures for package scanning system.

. Perform time motion studies to assess impact of scanning

procedures on sort employees

. Conduct northeast region training for new scanning procedures.

. Maintain and update airline budget for scanning project

Customer Service Supervisor (August 1992 to January 1995)

. Supervise a 12 member non union Hazardous Materials Help Desk

. Conduct internal audits of UPS locations for FAA and DOT

compliance

. Via Microsoft Visual Basic, developed an internal on-line

Hazardous Materials reference database

Industrial Engineering Intern (May 1989 to July 1992)

. Perform time motion studies of union employees for improving

package throughput in primary and secondary sort belts

. Develop time motion standards for voice recognition stations in

automated sort operation

. Provide loading and unloading procedures of Hazardous Materials

packages.

EDUCATION & LICENSES

Master in Business Administration, Aviation Science

Embry Riddle Aeronautical University (1995 to 1998)

Daytona, Florida

Bachelor of Science in Industrial Engineering

University of Louisville (1986 to 1991)

Louisville, Kentucky

. Attended college on partial soccer scholarship.

Accident and Health Insurance License

State of Ohio

License #: 801932

NPI: 15126020

SKILLS

. Fluent in reading and speaking Italian.

. Conversant in Spanish.

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