Eric Purdy

IT Manager

Wellington, OH

acdzxc@r.postjobfree.com - 440-***-****

Help desk tech, Network Administrator, Business Starter, Customer Service provider to all I work with. I enjoy

helping others and resolving all issues I come across.

WORK EXPERIENCE

Remote Support/Web & Mobile Application development and support

ActivPC/Wentworth Solutions - Brunswick, OH - November 2012 to January 2014

• Provide desktop support

• Provide PC management

• Assist with Website Design and Support

• DNS records mamanagement

• Disaster recovery plans

• Data recovery

• PC/laptop repair

• Remote PC/Server support for ActivPC customers.

Provide support, traning, mobile and web application development/troubleshooting/support and data

integration for Wentworth customers as well as website design.

Network Administrator

ID Images - Brunswick, OH - 2010 to 2012

Created and implemented Disaster Recovery Plan. Cloud MozyPro, Off-site Rotating Drives and Local Backup

plans).

• Setup and Administration of VMWare Servers (VMWare ESXi 3.5, Setup/Maintenance/ Administration).

• SBS 2008/2008 R2, Group Policy, Active Directory, Provide Windows Server Update Services, SharePoint

2007, Exchange 2007, SSL Certificates Installation/Renewal )

• Plan for and provide Equipment Upgrades (Graphics Cards, Sound Cards, RAM, Drives).

• Provide network/infrastructure design (DHCP, DNS, TCP/IP, Subnets, Virtual Networks, DMZs, VPN).

• Responsible for systems security (Untangle Firewall, Virus Blocker, Bandwidth Monitor, Antivirus, Phishing

Monitor, Group Policy Security Groups/Permissions, Secure Folders).

• Responsible for Outlook connectivity (Support/Setup/Maintenance for Local, Remote, and Branch Users).

• Setup, Installed, and Implemented Help Desk Ticket System as well as Device Scanning.

• Maintain computers - Setup and Maintenance. (Windows XP/Vista/7 32 and 64bit, Updates, Anti-virus MSE,

Virus Removal)

• Install applications. Local, Remote, and Branch Installations

• Provide Remote Support of Branch computers/Laptops (LogMeIn; join.me)

• Administer and maintain LAN/WAN between Branches. (VPN tunnels from Brunswick to each Branch

Location Cincinnati, Chicago, and Charlotte enabling each branch to communicate with each other.)

• Set up and verification of security groups. (Active Directory, Secpol.msc)

• Support 100+ desktops/laptops (XP/Vista/7 32-bit and 64-bit; Dell, Lenovo, HP), 25+ Virtual Machines

(VMWare ESXi 3.5, XP/7), 13 Android phones (Droid Global 2, Droid X), 2 IPhones, 4 IPads (2s and 3), and

30+ VoIP Phones (ShoreTel).

• Documentation of entire network; including Branch locations as well. (Visio)

Owner

Purdy Landscapes - Wellington, OH - 2008 to 2010

worked way through school)

EDUCATION

Associates of Applied Sciences in Information Technology

ITT Technical Institute - Strongsville, OH

September 2010

SKILLS

Disaster Recovery & Backup Planning/Implementation MozyPro, Carbonite, Windows Server Backup

2003/2008 SBS/2008 R2, Exchange PST backup (scripted and manual); SharePoint backups Network

Administration Microsoft Exchange Server / Microsoft Server 2003/SBS 2008/2008 R2 Installation/

Maintenance/Support/Upgrades/Updates, VPN, GP, DHCP, DNS, AD, Light Cisco, Linux; Microsoft Access PC

Support Windows XP/Vista/7/8(32/64bit) (Setups/Installs/Updates/Upgrades, Remote Access), Printer Installs,

MS Office Support, Messenger Setup/Install/Maintenance, Help Desk Support) WAN/LAN (Setup/Support/

Maintenance) VPN, Wi-Fi Access Points/Hot Spots/DHCP Forwarders, Port Forwarders, Firewall Setup, VoIP

Maintenance, Cable Creation, Cable Maintenance Visual Basic (simple program creations; i.e. calculator),

SQL Server data work, Visual Studio 2008

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