[Phone number]•[E-mail address]
[Your Name]
**** ***** *******, ******* ** 60623•229-***-****•acdzq8@r.postjobfree.com, acdzq8@r.postjobfree.com
Itachekal P Sapp
Objective
Seeking A Help Desk Support Position
E xperience
1/2014 to 4/2014
Intuit Turbo Tax/ Teletech
C ustomer Service
At Home Help Desk Support Specialist
A project supporting Intuit’s Turbo Tax applications through the 2014 season. Application support for
Windows, Mac, iPhone and Android devices. Attended three weeks of Inuit's
Consumer Group Learning and Development classes and passed all final assessments to
become a company certified support representative. Currently helping customers via phone support,
chat and email.
2/2013 to 10/2013
West At Home
Customer Service
Take payments/ Refund orders for different products.
NPS score of 90
CR score of 80
2/2012 to 1/2013
Flash Foods Albany, GA
Cashier
Took customers’ orders, collected payment from customers.
Gave accurate change, stocking Shelves, Housekeeping/ mopping, and dusting.
Carrying out trash- audited vendor products for amount and quality.
11-2010 to 03-2011
Pizza Hut Albany GA
Server
Greet customers, took orders in person/ telephone, and served customers.
Serves as a cashier as needed/ took payment/ made change.
Clean up tables, salad bar, made automobile deliveries.
Education
2012 to 2013
Albany Technical College Albany Ga
Criminal Justice Specialist/ Certificate of Credit/Law Enforcement Diploma
• Attendance with the Albany Drug Unit and Albany SWAT team
References
References are available on request.