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Customer Service Engineer

Location:
Chillicothe, OH
Posted:
May 04, 2014

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Resume:

JOSEPH HODGE

*** ********** *****

Groveport, OH 43125

Mobile: 614-***-****

acdzov@r.postjobfree.com

SUMMARY:

I have extensive experience in the IT industry, which for the past 12 years I performed tasks similar to a Network Engineer. I am

experienced in installing and configuring Cisco and Juniper routers and switches, including the new Cisco Nexus hardware and

Cisco/EMC SAN Directors. I’m very knowledgeable in troubleshooting layer-2 and layer-3 network and routing protocols such as

X.25, ATM, ISDN, MPLS, TCP/IP, OSPF, BGP and RIP. I have thorough knowledge of VOIP architecture, using Avaya phones and

Media gateways as well as in voice and data translations for Domestic and International hubs. I am an expert in troubleshooting

electrical and optical circuits from DS0 to OC192, using Fluke and EXFO test equipments. I am an expert in troubleshooting LAN

and WAN topologies, using network monitoring SNMP systems that include Netcool, HP Openview, Tivoli, Nagios and Spectrum. I

also have thorough experience in Project Management, which I worked with other groups (DBA’s, Integration, Programmers and

customers), to complete multi-million dollars projects which includes voice and data footprints. Lastly, I have thorough knowledge

and experience in virtualization, installing network switches, servers and enclosures for VM Ware related footprints.

PROFESSIONAL EXPERIENCE:

Lexis Nexis Dayton, OH

Systems Engineer November 2012 – December 2013

• Installing/extending/relocating/testing all carrier circuits to network hardware and SAN infrastructure.

• Installed and managed HP Storageworks fabric switch to provide storage allocation for Lexis Nexis customers.

• Provide level 2 and 3 hands on and break fix support on data center systems and infrastructure.

• Troubleshoot LAN/WAN topologies which include electrical and optical circuits (DS0 to OC48), using Fluke testers.

• Installed switches, servers and enclosures for virtualization, in relation to VM Ware footprints within Reed Elsevier’s

infrastructure adjacent to the law firms that they managed.

• Use VM Sphere Client to troubleshoot virtual servers and perform server patching.

• Familiar with troubleshooting Windows 2003 and Windows 2008 servers.

• Installed HP and Dell servers and enclosures which include basic troubleshooting.

Huntington Bank Columbus, OH

Infrastructure Specialist II Sept 2012 – November 2012

Performed layer-2 and layer-3 configurations on Cisco switches and routers, which includes switch ports and private

VLANs using BGP, OSPF and HSRP protocols for Huntington’s Retail branches, ATM’s, corporate offices and DR

locations.

Use monitoring tools such as Nagios, Spectrum, and BMC Patrol to monitor hardware, software, server and

mainframe related alerts within Huntington’s Infrastructure.

Use VM Sphere Client to troubleshoot virtual servers and perform server patching.

Familiar with troubleshooting Windows 2003 and Windows 2008 servers.

Used Business View System (BVS) and ServiceNow ticketing systems.

Familiar with Infoblox for QIP (white pages) and DNS entries, when required.

Experienced with Netscout and Wireshark to provide sniffer captures for TCP and UDP traffic.

CITIGROUP Delaware, OH

Sr. Technical Analyst Sept 2007 – Apr 2012

• Installing/de-installing/relocating all distributed systems and network hardware: Cisco routers, switches and terminal

servers, Cisco, Juniper and Palo Alto firewalls, CSUs, DSUs, and Encryptors.

• Responsible for configuring Cisco routers and switches including the new Nexus 5K and 7K components (5010,

5020 and 7010).

• Installed Avaya Media gateways, phones, Aspect dialers, NICE Voice recording systems and ACME Packet Session

Border Controllers (SBC’s) for Domestic and International hubs within Citigroup’s VOIP infrastructure.

• Applied basic configurations for Cisco, Juniper and Palo Alto firewalls.

• Installing/extending/relocating/testing all carrier circuits to network hardware, EMC and SAN infrastructure.

• Used Cisco Data Center Network Manager (DCNM) to automate SAN fabric provisioning/zoning on Cisco/EMC 9513

fabric switches.

• Performed hands on break/fix duties on all Storage connections, which includes servers, Cisco 9513 SAN directors,

EMC, Brocade/McData and Hitachi Storage frames.

• Performed layer-2 and layer-3 configurations on Cisco and Juniper routers and switches, which includes switch ports

and private VLANs, using OSPF, RIP, HSRP and MPLS protocols.

• Provide level 2 and 3 hands on and break fix support on data center systems and infrastructure within the data

center.

• Troubleshoot LAN/WAN topologies which include electrical and optical circuits (DS0 to OC48), using Fluke and

EXFO testers.

• Performed Project Management duties, and worked with other groups, to complete multi-million dollars projects

which include voice and data footprints and with B2B customers.

• Coordinate network component configurations with the Network Control Center, Network Integration, and Network

Applied Engineering.

• Installed HP, Dell and Sun servers and enclosures which includes basic troubleshooting.

IBM Columbus, OH

IT Specialist June 2006 - Sept 2007

• Maintain and secure large scale Enterprise Network; providing Internet e-Commerce products,

that includes Discover Card, Walt Disney, Master Card, Visa and Morgan Stanley/Dean Witter

• Responsible for installing, configuring, monitoring and maintenance on Cisco and Juniper routers and switches.

• Manage administration of Cisco IOS, as well as TCP/IP and LAN/WAN topologies.

• Troubleshoot layer-2 and layer-3 routing protocols such as RIP, BGP, OSPF and HSRP.

EARTHLINK Atlanta, GA

Network Technician (NOC) July 2004 – June 2006

• Repair IP connectivity issues, including routing, packet filtering and network application issues.

• Responsible for troubleshooting VOIP customers using Session Initiation Protocol (SIP) server.

• Configured layer-2 and layer-3 routing protocols on Cisco routers and switches.

• Manage administration of Cisco IOS, TCP/IP, LAN and WAN network hardware such as routers,

T1 CSU/DSUs, modems, ISDN, auxiliary remote management hardware, Ethernet hardware and

Lucent modem switches.

• Support Frame Relay WAN circuits and dialup customers using Secure ID RSA authentication.

• Add, delete and modified QIP entries in DNS, if necessary.

• Implement enhancements and changes to network devices during change control windows.

WORLDSPAN Atlanta,GA

Senior Network Technician (NOC) June 1999 - Feb 2004

Maintained and secured large scale Enterprise Network for the largest provider of Internet e-Commerce products

and hosting services in the travel industry; Data Center Operations clients included: Expedia, Hotwire, Priceline and

Orbitz.

Assisted third level support on troubleshooting Cisco routers, Alcatel and Foundry switches, VPN, as well as Token

and Sonet Ring devices.

Supported PIX Firewalls and ensured security on DMZ and internal networks; maintained access control process;

monitored logs for anomalies and handled security incidents during 2nd and 3rd shifts as needed.

Network monitoring tools were a Fireberd, Autoscope, and the Network Associates Sniffer.

Conducted ongoing SNMP network monitoring for sub-optimal performance and implemented approved

enhancements.

HARDWARE:

• Cisco Nexus 5K (5010 and 5020) switches, Nexus 7K (7010) routers. Cisco 6500 series (6503 and 6509) switches

and routers. Cisco 2800, 2900, 3500, 3700, 3800, 3900 and 7200 series routers and switches and terminal servers.

• Avaya G450 and G650 Media Gateways, Avaya 8400 and 8700 servers.

• ACME Packet Session Border Controllers (SBC’s)

• Cisco/EMC 9513 SAN Directors.

• Brocade 4900, 5000, 5100, 5300 and 7800 SAN switches.

• Juniper SRX650 and SRX3600 routers.

• Palo Alto PA-5020, PA5050 and PA5060 routers.

• Riverbed Steelhead 5010 & 5050

• NICE Voice Recording servers & Aspect dialers.

• HP DL 380 G4/G5/G7, DL 585 G4/G5 servers and C7000 enclosures

• Sun T4-1, T4-2 and T4-4 servers and SPARC M9000 and Sun Fire E25K subsystems.

• IBM 595, 780, 9117 and 9119 (P6 & P7) frames.

• Dell 1950, 2850, 2950, R610, R710, R805, R810, R900 and R905 servers.

SOFTWARE:

• Cisco IOS, Juniper IOS

• Cisco Data Center Network Manager (DCNM)

• Aperture Infrastructure Software

• VM Sphere Client

• Windows 2003 & 2008, Wintel, Sun Solaris, UNIX/AIX

INTERPERSONAL SKILLS:

U.S. Army Veteran – Honorable Discharge

Strong communication and verbal skills

Professional customer service

Excellent work ethic

Strategic thinker

Team Player



Contact this candidate