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Project Manager Customer Service

Location:
Minneapolis, MN
Posted:
May 04, 2014

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Resume:

● Long Lake, MN *****952-***-**** ● acdzms@r.postjobfree.com

**** ***** *****

Elliot Stipakov

Professional Experience:

September, 2013 – February, 2014

Debate Company

Tel Aviv, Israel

Business Development

• Managed and developed web content and design using Wix platform

• Mapped, implemented & improved internal/external business processes by creating position focused, process flow

charts and assigning specific duties to employees

• Performed keyword research and optimization strategies to boost conversion rates from multi channel funnels

• Established and interpreted Google Analytics to senior management through different excel formatted channel

reports and audience analyses

• Researched current competitors in the market & compiled competitive analysis reports based off different

strategies, strengths, weaknesses & product summaries

• Served as project manager & collaborated with team of analysts to set completion times of service production

processes

Nasha Shkola

May, 2011 – September, 2011

Marketing Associate

Wayzata, MN

• Helped to establish first Russian charter school in Midwest for culturally driven children

• Interacted and promoted awareness and the benefits of the school with potential clients via cold calling

• Researched and evaluated different target markets to pursue as well as reporting progress to upper management

prior to deadlines

• Organized open house showings and dates with the school along with participating in short presentations to the

parents

Quizno’s Subs, Minneapolis, MN

September, 2009 – August, 2010

Assistant Manager

Minneapolis, MN

• Evaluated inventory on a weekly basis to develop pre ordered shipment reports

• Executed end of day audit and financial reports as well as recorded and reported any shortages

• Improved customer service interactions by increasing employee level of leadership through rewarded efforts and

positive acknowledgements

• Improved efficiency by maintaining steady work flow using pre written assignments that could be followed in a

timely manner

Education:

Graduated: May, 2013

University of Minnesota CLA Twin Cities

Minneapolis, MN

Bachelor of Arts, Communication Studies

Minor in Business Management

Additional Skills and Expertise:

Applications: Proficient in Google Analytics, Google Ad Words, Wix Web Design & SEO platform, Info Graphics,

Graphical Analysis, Video Capture, Power Point, Excel & Word



Contact this candidate