Rodnetta Senegal

P.O. Box ****

Baytown, Texas **522

Cellular 832-***-****

acdzka@r.postjobfree.com

OBJECTIVE

To purse a career with a company where I can demonstrate and utilize my

administrative, phlebotomy and communication skills, as well as my

experience to make a positive contribution to the company.

SUMMARY of QUALIFICATIONS

More than 6 years of experience as a Patient Service Technician,

outstanding customer communication skills, and excellent leadership skills.

CAREER HISTORY

Lab Corporation

Patient Service Technician, May 2011- Present

Direct face-to-face customer service experience

Cash handling experience, medical office experience to include patient

registration, appt scheduling, medical billing or charge entry/capture

experience and knowledge of managed care HIM Tech experience with ASR II

cross-training experience and the successful completion of Epic Front Basic

PC literacy Alpha/Numeric Forms Entry Excellent Communication and

interpersonal skills Basic Math Treat all customers in a courteous manner.

Ensures all field phlebotomy and PSC specimens are collected accurately and

on time, collects specimens according to established

procedures. Responsible for completing requisitions accurately. Call

clients to confirm handwritten orders, verify test(s) ordered, and obtain

accurate billing information, i.e. diagnosis codes, UPIN information, etc.

Research test/client information, and utilizing lab computer system or

Directory of Service. Label, centrifuge, split, and freeze specimens as

required by test order. Urine dot and all different urine test the doctor

ordered

QUEST DIAGNOSTICS

Patient Service Technician, June 2007-May 2011

Greet customers appropriately. Treat all customers in a courteous manner.

Ensures all field phlebotomy and PSC specimens are collected accurately and

on time. Collects specimens according to established

procedures. Responsible for completing requisitions accurately. Call

clients to confirm handwritten orders, verify test(s) ordered, and obtain

accurate billing information, i.e. diagnosis DOT drug Screens

Prolab

Patient Service Technician/ Administration Jan 2007- July 2007

External as well as internal phone calls and transferring calls to the

appropriate departments. Managing patient's appointments, according to the

doctor's. Make sure employees go to different nursing homes to draw

patients. Data entry tasks coordinating financial arrangements with

collection for nursing homes. Go to nursing homes to draw patients

FANNIN SURGICARE - Houston, TX - April 2006 to November 2007

Opening of the facility. Heavy volumes of patient check in/out. Ran front

office alone. Handling and answering external as well as internal phone

calls and transferring calls to the appropriate departments. Managing

patient's appointments, according to the doctor's schedule. Giving

registration forms to the patients and getting all the necessary

information filled from them. Responsible for verifying benefits and

eligibility on admission inquiries, preparing admission folders, collecting

co-pays/deductibles from patients, assisting with establishing effective

and timely payment plans, coordinating

With utilization review and discharge planning efforts to limit risk of non-

payment, providing ongoing patient benefit information, participating in

patient discharge procedures, and coordinating financial arrangements with

collection personnel. Handling data entry tasks

EDUCATION

San Jacinto College Certificate, 2006 Phlebotomist

Parkview Baptist school Diploma

ADDITIONAL INFORMATION

COMPLETION OF SEVERAL MEDICAL CLASSES

MEDICAL TERMINOLOGY

ANATOMY & PHYSIOLOGY

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