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Customer Service Medical Assistant

Location:
Houston, TX
Salary:
18.00
Posted:
May 03, 2014

Contact this candidate

Resume:

MARIA I. WILSON RMA

***** ******** ***** ***.

Housto, Texas, 77084

281-***-****

acdzdh@r.postjobfree.com

Career Objective

I wish to acquire a position in healthcare or customer service.

Education

Bachelors in Health Science Major 2013

South University Online, Savannah, GA- sophomore

Certificate, Medical Assistant 1999

Ultrasound Diagnostic Schools, Houston, TX - Valedictorian

Externship: Dr. Farris Blount

American Medical Technologist 2000

Registration Exam

Biology Major 1996

Houston Community College, Houston, TX

Biology Major 1996

University of Houston

General Studies Major 1994

Texas A&M University, College Station, TX

H.S. Diploma, Honors 1994

Evan E. Worthing High School, Houston, TX

Health Occupation Education Tech Prep program during high school for

training in the Allied Health field. Education was acquired in the

classroom and clinical Rotations at The Methodist Hospital

Summary of Experience

Twenty two years of professional work experience in such areas as Education

assistance, Clerical duties, Medical Assisting, Phlebotomy, Injections,

Obtaining Vital Signs, Receptionist, 10-Key Data Entry, Calculator,

Computers, Organizational Skills, Public Relations, General Office Duties,

Customer service and Cashiering.

Experience

Dr. James Maher Gastroenterologist: Katy, TX 02/2014-Present

Office Manager/Medical Assistant

Manage daily activities in the practice. Run batch reports, schedule

surgery procedures, room patients when needed, front and back office

duties on occasion, conduct weekly meetings, assist with marketing, assist

owner with human resource needs, handle referrals, schedule appointments,

insurance verification, EMR and triage.

Houston Orthopedic & Spine Hospital: Bellaire, TX 04/2013-02/2014

Radiology Scheduler

Schedule and coordinate patient procedures in Radiology, Obtain orders from

Physician's offices, Ensure proper diagnosis codes, Procedure codes and

Physician signatures. Maintain schedule, Create patient accounts and

document with demographic and insurance information, Answer phone lines and

direct to appropriate person or handle the call, troubleshoot issues and

use problem solving skills.

TMC Orthopedic: Sugarland. TX, 09/2012-03/2013

Patient Liaison

Meet and greet patients, schedule patients for appointments, insurance

verification, room patients, answer phones and route calls to the

appropriate area, track and maintain daily orders for patient orthopedic

orders, perform general clerical duties and assist the Orthotist and

Prosthotist when needed.

Memorial Hermann Hospital: Houston, TX 03/2010-08/2012

OR Coordinator-Scheduling Office

Schedule and coordinate surgical procedures for The Orthopedic Service Line

and all other service lines as needed. Provide answers and address and

concerns to all incoming calls to the surgery call center. Perform all

clerical duties with proficiency and provide excellent customer service

patient care.

Pearland ISD-Challenger Elementary School: Pearland, TX 8/2010-03/2011

HealthCare Assistant

Provide temporary and emergency care for sick and injured students or staff

according to district policy and procedures, under the supervision of a

registered nurse. Administer medication and special procedures to students

according to board policy and district procedures. Maintain CPR/first

aid/EMT certification. Maintain certification in vision and hearing

screening in order to assist RN doing mandated screening. Uphold and

enforce school rules, administrative regulations and state and local board

policy. Assist the nurse in preparing material (typing, copier etc.) Keep

the nurse informed of any special needs or problems of individual students

or changes in prescribed treatments or medications. Work with individual

students or small groups. Maintain clinic records using Skyward health

program. Assist in inventory, care, and maintenance of equipment and

supplies. Participate in in-service training programs including yearly

training on dispensing medicine and special procedures including Unlicensed

Diabetes Caregiver. Perform other duties as may be assigned

The Methodist Hospital: Houston, TX 10/2009-12/2010

Medical Assistant/Patient Care Assistant II (part-time-full-time and PRN)

Administered flu shots during the flu shot campaign. Room patients, obtain

vitals, charted histories, assisted with exams and procedures, ekg's,

obtain blood sugar, assisted patients with their personal needs, ordered

and maintained supplies, patient escort when needed, blood draws when

needed and removal of IV's.

MD Anderson Cancer Center: Houston, TX 02/2009-01/2010

Phlebotomist

Obtain specimen via venipuncture and/or by way of a central line or

catheter, data entry and process specimen in an outpatient clinic setting.

Harris County Hospital District: Ben Taub General Hospital, Houston, TX

12/2007- 10/2009

Radiology Support Specialist

Order Entry using Syngo, Epic, Synapse and IBM. Assist with patient care

before, during and after exams.

Provide clerical support to the Radiology Techs and Staff. Answer phones

and direct them to the appropriate

department or person. Schedule appointments. Digitize films and transfer

patient films onto CD's using the

PACS system. Transport to and from the Radiology Department mostly from the

emergency room. Assist with film processing in the emergency room.

U-Haul International, Phoenix, AZ 4/200- 12/2007

Customer Service Call Director

Answer incoming calls and route them to the appropriate department and

input data from home.

TeleTech @ Home Inc., Englewood, CA 2/2007-6/2007

Customer Service Representative

Obtain customer service calls for Time Warner Cable's billing Department.

Handle resolutions, Process payments, General Customer service issues and

Tech support from home.

Live Ops Virtual Call Center, Palo Alto, CA 11/2006-11/2007

Independent Tele service Agent

Accepting sales calls inbound and outbound for various products offered to

callers throughout U.S. and Canada from home.

Pearland ISD- CJ Harris Elementary School, Pearland, TX 8/2001 - 9/2005

Special Education Aide

Assist with the success of the ED student in the classroom and General

population schools setting. Support with classroom procedures teaching

material, and clerical duties.

References

Nikita Hubert, RT(R)

1102 Fern Terrace

Houston, TX 77075

713-***-****

Monica G. Ashley BSRS, RT(R)

Radiology Supervisor, Ben Taub General Hospital

10926 Whitethorn

Houston, TX 77016

832-***-**** cell



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