HANS J. GIESLER

**** *.*. ****** **** # ***

Kansas City, MO 64116

913-***-**** (Cellular) Primary

913-***-**** (Cellular) Secondary

acdzcs@r.postjobfree.com

WORK EXPERIENCE

Logistics and Expediting

2003 to Current SELF-EMPLOYED

Kansas

City, MO

. I just concluded a one year employment with Renzenberger Inc.

. I have many years of customer service experience dating back to 1990,

I have worked at Gateway 2000 in Customer service/ Technical support,

I have many recommendations, from not only this but other positions

that required a high degree of skill in servicing customer bases.

. I worked for 3 seasons at H&R Block Tax Services doing Customer

service work.

. I worked most recently in the exact type of work that the current job

requires, I have in the recent past worked at Convergys I started

there in February of 2010 and lasted thru the end of 2010. While

employed at Convergys I worked on the "Bank Of America" campaign and

also the Tru Green Campaign as well doing mostly 3rd party collections

and up selling.

. I was employed with Harte-Hanks through Adecco, I worked the Blue

Cross Blue Shield campaign

. I have 10 years of experience working in the capacity of customer

service representative.

. I have owned and operated my own company doing business with regard to

logistics, expedited transportation and courier work.

. I have over 10 years of experience as a warehouse manager with as many

as 158 people under my direct supervision the Dock Facility that I ran

had 14 inbound docks and 14 outbound docks, with an additional 6

multipurpose docks.

. Warehouse shipping and receiving operations regarding processing of

Bills of Lading and Freight Claims.

. Directly responsible for timely and accurate handling, processing and

transporting valuable freight and commodities.

. Compliance with existing Department of Transportation rules and

regulations.

. Resource allocation and distribution of company assets for the purpose

of timely delivery of customer product and inventory.

. Bookkeeping and record handling

Computer Consultant

SELF-EMPLOYED

2001 to 2003

Colorado Springs, CO

. Contract work with regard to all phases of network engineering.

. Hardware and software installation and configuration.

. Online business concern with regard to Computer software, hardware

and related items.

. Research and evaluate current markets and trends pertaining to online

sales in support of speculative purchase of

computer hardware, software, and electronics for resale

Network Engineer

TRI-COR INDUSTRIES

2000 to 7/2001

Kansas City, MO

. Installed and maintained Workstation and Server and network related

hardware to include routers

. switches, hubs, tape backup units and storage area network devices.

. Implementation and rollout of Windows 2000 Professional on entire

user base at GSA Finance section.

. Maintenance of hardware and software inventory with regard to day to

day, and special projects

. Troubleshoot and maintain cable plant and peripheral items.

. Troubleshoot and document any service or end user related issues,

using AHD Ticket software.

. Acted as liaison between hardware and software engineers, to resolve

issues and problems

. Additional job responsibilities included parts and supply ordering

P.O. tracking and disposition.

Computer Repair Technician TANDY

SERVICE CENTER

1999 to 2000

Lenexa, KS

. Diagnose and repair a wide variety of computer equipment and

peripherals.

. Perform warranty repair of desktop and laptop computers, printers, and

fax machines.

. Work with technical support personnel from companies such as Compaq,

Toshiba, Canon,

. Hewlett Packard,

. IBM, Lexmark, Acer, and NEC to resolve problems and achieve customer

satisfaction.

. Utilization of websites, ASP training programs, CD's, Service

Bulletins and Manuals to effect quality repairs.

. Research and document any problems, which might be encountered, for

the purpose of assisting co-workers.

. Perform hardware and software upgrades on customer systems, as well as

company network equipment.

. Provide clients with technical support via telephone or in person to

resolve any issues that they might have.

. Provide the Shop Manager with detailed information, for the purpose

customer problem resolution.

Network Support Technician

CONTRACT FOR HIRE

1997 to 1999

Kansas City, MO

. Setup and maintain network equipment that F.E.M.A. operated for KS 1254

and KS 1258 disaster declarations.

. Create and maintain network, and CC:MAIL accounts for F.E.M.A.

employees.

. Provide end-users with day-to-day help desk support for both hardware

and software.

. Logistical support for the take down and removal of the network when

the disaster was over.

. Implementation of the rollout of Windows 95 on network workstations.

. Performed hardware upgrades for the United States Postal Service (Mid-

America District)

. Troubleshoot and repair hardware in a network environment as well as a

wide variety of peripheral equipment.

. Configuration of workstation PC's according to specifications directly

issued to me by the IS manager.

. Provide end users with hardware and software technical support.

. Responsible for maintaining tape backups of vital Postal Service

information.

. Work with field engineers from Digital Equipment Company to resolve

hardware problems.

. Installation and configuration of Dial up Networking at remote sites.

Computer Consultant

SELF-EMPLOYED

1994 to 1997

Kansas City, MO

. Design and construction of small LAN's in accordance with customer

specifications.

. Build customized computers and upgrade existing units.

. Provide customers with on-site and telephone technical support.

. Research customer informational requests and provide solution-based

findings.

. Speculative purchase of technological items for resale.

LICENSES/CERTIFICATIONS

A+ Certification -Verification # D52DTT3810

Compaq Computer Factory Certified Technician (Laptop and

Desktop)

Canon USA Factory Certified Technician

Tandy Corporation Network Technician Level I and II

International Society of Certified Electronics Technicians

(Journeyman's License in Industrial, Digital, and Computer

Classifications)

FCC General Radiotelephone Operator's License with Radar

Endorsement

Technician Class Amateur Radio License

Microsoft MCSE (in progress)

EDUCATION

1988 to 1991 Associate Degree: Electronic Telecommunications

Western Iowa Technical Community College

Sioux City, Iowa

References available upon request

Contact this candidate