ERIC T. MERCHANT

**** ********* ****

Clearwater, FL 33755

727-***-**** (Cell)

SUMMARY

Nearly twelve years direct experience in inside and outside sales with outstanding results.

Consistently and continually awarded for year-over-year revenue and customer base increases.

Over twenty-seven years’ experience in real estate, mortgage banking and the financial industries.

Eight years direct experience in project management, supervision, budgeting, and managerial duties.

Highly analytical, detail-oriented and possess strong PC Skills.

WORK EXPERIENCE

STOUT LAW GROUP, PL, Clearwater, FL 2011-2014

Case Manager, September, 2011 to April, 2014

Took inbound calls from homeowners seeking assistance in modifying their mortgage loan and/or

prevent their home from going into foreclosure, provided consultation and offered assistance.

Maintained pipeline of clients seeking assistance in filing claims against the BP Oil Spill.

Reviewed client financial information to ensure ability to qualify for a claim or loan modification.

Ensured collection of all scheduled payments to the law firm.

WHOLESALE RES, LLC, Carlsbad, CA 2008-2011

Virtual Marketing Assistant – February, 2008 to September, 2011

Completely set-up and manage website and contact management system utilizing Myers and

SalesForce. This includes creating all content for the site, consistently updating listing information,

creating links, and the complete search engine optimization of the website (ranking in top 3 for many

search keywords).

Complete due diligence on purchase packages by reviewing various tax assessor and valuation

websites, contacting Realtors and various municipalities as necessary.

Complete loan and purchase documents as needed.

Create and post ads on all properties and continue marketing efforts until the property is sold.

Find and recommend various opportunities for purchasing properties at below market value.

Creation of various forms, editing of photos in Photoshop and other duties as assigned.

BEAUTIFUL PLANNING MARKETING GROUP, Jersey City, NJ 2007-2008

Virtual Marketing Assistant – December, 2007 to February, 2008

Search various website such as Craigslist.org, Elance.com, Freelance.com and Guru.com.

Submitted bids on projects related to Search Engine Optimization (“SEO”), business plans, press

releases, sales letters, web design and other opportunities to promote the business.

Maintained follow-up to ensure adequate tracking and maximize the closing process.

PRIORITY MORTGAGE CORPORATION, Clearwater, FL 2007-2007

Asst. Vice President (Loan Officer) – June, 2007 to September, 2007

Handle all duties associated with prospecting, marketing & selling of residential mortgage loans.

Eric T. Merchant

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THE FLYER MAGAZINE, Clearwater, FL 2004-2007

Real Estate Sales Specialist – April, 2005 to June, 2007

Residential Sales Specialist – October, 2004 to April, 2005

Take inbound & make outbound sales calls.

Increase weekly revenue through follow-up and prospecting for new clients.

Make recommendation and assist clients in developing effective marketing campaigns.

2005 Rookie-of-the-Year Recipient for outstanding performance.

CHARLES RUTENBERG REALTY, Clearwater, FL 2002-2006

Real Estate Sales Associate / Realtor – October, 2002 to December, 2006

Handle all duties associated with prospecting, marketing & selling of residential real property.

FLAGSHIP CAPITAL SERVICES CORPORATION, Largo, FL 2000-2002

(a/k/a “INTEGRATED CREDIT SOLUTIONS”)

Operations Manager - Debt Management Services - September, 2000 to October, 2002

Loan Analyst II (Loan Underwriter and Processor) – February, 2000 to September, 2000

Established and implemented various policies, procedures and databases to effectively track new enrollments.

Grew department to handle 5,000 or more new enrollments per month, from a starting point of approximately

200 enrollments per month.

Coordinated with outside Vender to ensure proper tracking and accounting of new enrollments.

Managed department of 20+ employees.

Assisted in development of marketing tools.

Prepared and distributed various board reports outlining the companies business.

Processed, Underwrote and Closed 2nd lien Debt Consolidation/Home Improvement loans and Military Pension

Loans.

Responded timely and effectively to investor suspense conditions to insure quick loan funding.

Matched production levels of seasoned loan underwriters within first month of employment, while maintaining

a lower withdrawal rate once the loan went to closing.

Established and maintained excellent rapport with customers.

Repeatedly commended for excellent quality within loan files.

MORTGAGE INVESTORS CORPORATION, St. Petersburg, FL 1999-2000

Manager, Document Control and Records Management – March, 1999 to February, 2000

Reduced delinquent final documentation (loans 120 to 700 days old) by nearly 14,000 documents within a one

year time-frame.

Resolved a multitude of complex documentation deficiencies utilizing a diverse understanding of mortgage

lending, title agency guidelines, and recording practices.

Implemented multiple quality control measures improving the tracking of final documentation and loan files.

Conducted periodic group and individual training meetings to educate and assist non-experienced clerical

employees to perform their duties in accordance to industry standards.

Supervised complete Document Control and Records Management areas.

EDUCATION

St. Petersburg Junior College - Real Estate/Management

Harvest Temple Christian School - High School Graduate

Various correspondent courses in management, mortgage banking and real estate

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