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Manager Customer Service

Location:
Las Vegas, NV
Posted:
May 05, 2014

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Resume:

Oralia Sencelebi

**** ****** ******* **

Las Vegas, NV 89130

760-***-****

acdz8e@r.postjobfree.com

OBJECTIVE

Assistant Community Manager

My professional background reflects a wide range of experience and achievements in

residential/management, organizational development, resident relations, customer service

and labor relations.

SKILLS

Detail oriented, great communication skills, Bilingual Spanish, ability to multi task,

experienced at leasing, honest, reliable, friendly, self starter, dedicated, personable,

trustworthy, and a team player.

MSWord, Excel, WordPerfect, Outlook Express, Real Page OneSite, MRI, and Yardi.

HUD and LIHTC experience.

WORK EXPERIENCE

Impro Synergies,LLC, West Palm Beach, FL. $16.83hr

07/11/13-10/01/13

Property Manager

• Oversaw operation of building systems, supervised employees and monitored

contractors who performed routine maintenance and repair work.

• Implemented, monitored, and approved, preventive maintenance programs for the

property.

• Performed regular property inspections and took appropriate action in accordance

with established policies and procedures.

• Routinely communicated with occupants at the property concerning level of

service and other management matters and/or investigated and resolved

residents/tenants complaints.

• Administered the leasing and lease renewal process and/or negotiated or approved

leases.

• Prepared and showed leasable space.

• Performed life-safety and emergency preparedness programs for the property.

• Recommended and/or initiated legal actions for violations of leases, contracts,

including but not limited to evictions. Supervised property collections, including

the handling of property receipts, bank deposits and delinquent accounts. Used

Word, Excel and Yardi for weekly and monthly reports.

• Processed LIHTC paperwork, processed applications, posted notices, showed and

leased units

• Established or maintained and enforced the property's operating policies and

procedures and occupancy/usage guidelines.

.

The John Stewart Company, Los Angeles, CA $14.50hr

07/02/12-5/30/13

Office Assistant Manager

• Oversaw operation of building systems, supervised employees and monitored

contractors who performed routine maintenance and repair work.

• Implemented, monitored, and approved, preventive maintenance programs for the

property.

• Performed regular property inspections and took appropriate action in accordance

with established policies and procedures.

• Routinely communicated with occupants at the property concerning level of

service and other management matters and/or investigated and resolved

residents/tenants complaints.

• Administered the leasing and lease renewal process and/or negotiated or approved

leases.

• Prepared and showed leasable space.

• Performed life-safety and emergency preparedness programs for the property.

• Recommended and/or initiated legal actions for violations of leases, contracts,

including but not limited to evictions. Supervised property collections, including

the handling of property receipts, bank deposits and delinquent accounts. Used

Word, Excel and BostonPost for weekly and monthly reports.

• Processed HUD paperwork, processed applications, posted notices, showed and

leased units.

• Established or maintained and enforced the property's operating policies and

procedures and occupancy/usage guidelines.

JK Management Services, Los Angeles, CA $2,000Mo

02/12-04/12

Resident Manager

• Oversee operation of building systems, supervise employees or monitor

contractors who perform routine maintenance and repair work.

• Implement and monitor, or approve, preventive maintenance programs for the

property.

• Perform regular property inspections and take appropriate action in accordance

with established policies and procedures.

• Routinely communicate with occupants of the property concerning level of

service and other management matters and/or investigate and resolve

residents/tenants complaints.

• Administer the leasing and lease renewal process and/or negotiate or approve

leases.

• Prepare and show leasable space.

• Perform life-safety and emergency preparedness programs for the property.

• Recommend and/or initiate legal actions for violations of leases, contracts,

including but not limited to evictions. Supervise property collections, including

the handling of property receipts, bank deposits and delinquent accounts. Use

Word, Excel.

A. White, INC, Fresno, CA $2,000Mo

Resident Manager

10/11-1/12

• Oversee operation of building systems, supervise employees or monitor

contractors who perform routine maintenance and repair work.

• Implement and monitor, or approve, preventive maintenance programs for the

property.

• Perform regular property inspections and take appropriate action in accordance

with established policies and procedures.

• Routinely communicate with occupants of the property concerning level of

service and other management matters and/or investigate and resolve

residents/tenants complaints.

• Administer the leasing and lease renewal process and/or negotiate or approve

leases.

• Prepare and show leasable space.

• Perform life-safety and emergency preparedness programs for the property.

• Recommend and/or initiate legal actions for violations of leases, contracts,

including but not limited to evictions. Supervise property collections, including

the handling of property receipts, bank deposits and delinquent accounts,

responsible for the payment of vendors. Use Word, Excel.

• Process Tax Credit/HUD paperwork, applications, post notices, show and lease

units.

National CORE, Rancho Cucamonga, CA $2,300Mo

03/11-10/11

Community Manager

Oversee operation of building systems, supervise employees or monitor contractors

who perform routine maintenance and repair work.

Implement and monitor, or approve, preventive maintenance programs for the

property.

Perform regular property inspections and take appropriate action in accordance with

established policies and procedures.

Routinely communicate with occupants of the property concerning level of service

and other management matters and/or investigate and resolve residents/tenants

complaints.

Administer the leasing and lease renewal process and/or negotiate or approve leases.

Prepare and show leasable space.

Perform life-safety and emergency preparedness programs for the property.

Recommend and/or initiate legal actions for violations of leases, contracts, including

but not limited to evictions. Supervise property collections, including the handling

of property receipts, bank deposits and delinquent accounts, responsible for the

payment of vendors. Use Word, Excel and Yardi for weekly and monthly reports.

Process Tax Credit/HUD paperwork, applications, post notices, show and lease units.

Establish or maintain and enforce the property's operating policies and procedures

and occupancy/usage guidelines.

Topa Management, Los Angeles, CA $1,960Mo

07/10- 2/11

Resident Management

Oversee operation of building systems, supervise employees or monitor contractors

who perform routine maintenance and repair work.

Implement and monitor, or approve, preventive maintenance programs for the

property.

Perform regular property inspections and take appropriate action in accordance with

established policies and procedures.

Routinely communicate with occupants of the property concerning level of service

and other management matters and/or investigate and resolve residents/tenants

complaints.

Administer the leasing and lease renewal process and/or negotiate or approve leases.

Prepare and show leasable space.

Perform life-safety and emergency preparedness programs for the property.

Recommend and/or initiate legal actions for violations of leases, contracts, including

but not limited to evictions. Supervise property collections, including the handling

of property receipts, bank deposits and delinquent accounts, responsible for the

payment of vendors. Use Word, Excel and RealPage-OneSite for weekly and

monthly reports.

Process HUD paperwork, applications, post notices, show and lease units.

Establish or maintain and enforce the property's operating policies and procedures

and occupancy/usage guidelines.

ConAm Group of Companies San Diego, CA $1,500Mo

Community Manager 11/09-

07/10

Oversee operation of building systems, supervise employees or monitor contractors

who perform routine maintenance and repair work.

Implement and monitor, or approve, preventive maintenance programs for the

property.

Perform regular property inspections and take appropriate action in accordance with

established policies and procedures.

Routinely communicate with occupants of the property concerning level of service

and other management matters and/or investigate and resolve residents/tenants

complaints.

Administer the leasing and lease renewal process and/or negotiate or approve leases.

Prepare and show leasable space.

Perform life-safety and emergency preparedness programs for the property.

Recommend and/or initiate legal actions for violations of leases, contracts, including

but not limited to evictions. Supervise property collections, including the handling

of property receipts, bank deposits and delinquent accounts, responsible for the

payment of vendors. Use Word, Excel and MRI for weekly and monthly reports.

Process HUD Sec 236 paperwork, applications, post notices, show and lease units.

Establish or maintain and enforce the property's operating policies and procedures

and occupancy/usage guidelines.

G&K Management Co. LLC, Culver City, CA $9.00Hr

04/2007-11/09 Resident Manager

Oversee operation of building systems, supervise employees or monitor contractors

who perform routine maintenance and repair work.

Implement and monitor, or approve, preventive maintenance programs for the

property.

Perform regular property inspections and take appropriate action in accordance with

established policies and procedures.

Routinely communicate with occupants of the property concerning level of service

and other management matters and/or investigate and resolve residents/tenants

complaints.

Administer the leasing and lease renewal process and/or negotiate or approve leases.

Prepare and show leasable space.

Perform life-safety and emergency preparedness programs for the property.

Recommend and/or initiate legal actions for violations of leases, contracts, including

but not limited to evictions. Supervise property collections, including the handling

of property receipts, bank deposits and delinquent accounts. Use Word, Excel and

Real Page One for weekly and monthly reports.

Process HUD Sec 8/236 paperwork, applications, post notices, show and lease units.

Establish or maintain and enforce the property's operating policies and procedures

and occupancy/usage guidelines.

LOWE’S, Bremerton, WA $12.50Hr 9/06-

04/07

Cashier

Customer service, office skills, cashier, and maintenance.

G&K Management Co. LLC, $11.00 Hr

08/01-07/06

Office Assistant

Oversaw operation of building systems, supervised employees and monitored

contractors who performed routine maintenance and repair work.

Implemented, monitored, and approved, preventive maintenance programs for the

property.

Performed regular property inspections and took appropriate action in accordance

with established policies and procedures.

Routinely communicated with occupants at the property concerning level of service

and other management matters and/or investigated and resolved residents/tenants

complaints.

Administered the leasing and lease renewal process and/or negotiated or approved

leases.

Prepared and showed leasable space.

Performed life-safety and emergency preparedness programs for the property.

Recommended and/or initiated legal actions for violations of leases, contracts,

including but not limited to evictions. Supervised property collections, including

the handling of property receipts, bank deposits and delinquent accounts. Used

Word, Excel and Real Page One for weekly and monthly reports.

Processed HUD paperwork, processed applications, posted notices, showed and

leased units.

Established or maintained and enforced the property's operating policies and

procedures and occupancy/usage guidelines.

EDUCATION

The John Stewart Co.

Discrimination/Sexual Harassment

10/12

Fair Housing

08/12

Elizabeth Moreland Tax Credit & Management rules Online training.

08/2012

G & K Management

Kimball, Tirey & St. John LLP, Los Angeles, CA

10/2005

Fair Housing

ConAm

Fair Housing

01/10

National CORE

Fair Housing

05/11

Discrimination/Sexual Harassment

06/11

University Iberoamericana, Tijuana, MX

06/86



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