JOSEPHINE OLIVO

**** ******* *******, *******, ** 32839

acdz75@r.postjobfree.com * 407-***-****

COMPUTER SKILLS: Microsoft Suite (Word, Excel, PowerPoint, Outlook), ACT!Database, and Internet/Email.

PROPERTY MANAGEMENT SOFTWARE: Yardi, OneSite, MRI, Bluemoon, LexisNexis, Safe Rent, Lead2lease,

Resident Works, LRO, and Call Max. Can operate general office equipment, and type 45 wpm. Fully

bilingual/Spanish (can, speak, read, write, and translate) with a professional team oriented spirit. A responsible

conscientious worker, solution oriented, with effective organizational oral/written skills, and comfortable dealing

with higher levels of management.

5/12 – Present: HELPING HANDS STAFFING SPECIALIST, INC - ORLANDO, FL

PROPERTY MANAGEMENT DIVISION

Leasing Consultant: Provide friendly customer service by answering prospects/resident’s inquiries relative to the

community, and company policies. Set up prospective appointments and manage the sales process by showing the

units/community in a compelling way, and overcome objections effectively. Qualify prospective residents by

ensuring that all applications/fees, criminal background checks, rental/employment verifications are conducted

accurately, and in a timely manner for manager’s approval. Collect security deposits upon move in, and prepare

file folders in accordance to the legal requirements/company policy. Enter daily traffic, work orders, memos, and

lease contracts in the system. Interact with team members, close out work orders in said systems. Conduct rental

audits, and serve notices to residents. Collect/post rent checks, and reconcile financial reports. Maintain a solution

oriented approach to resolving resident complaints, while adhering to policies for c ompanies such as: Fore,

American Real Estate Communities, Orlando Housing Authority, Pinnacle, KW, ZRS, GlassRatner, Concord,

Riverstone and the Wilson Company.

6/09 – 4/12: CONTRACTOR – ORLANDO, FL

Customer Service: Handled in/outbound calls for product sales, customer retention, quality control, and

prospected for new clients. Accessed proper tools utilizing in-house programs to execute orders. Maintained client

information for budgets/proposals in MS Excel spreadsheets and the ACT! Database for companies such as: Sol

Melia Vacation Club, REDC Home Auctions, Florida Hospital, and Sherwin Williams Paints.

Administrative Assistant: Answered phones and routed calls/correspondence/fax to appropriate parties with polite

telephone etiquette. Meet/greeted guest, operated general office equipment, ordered supplies, and assisted the

management teams in managing their calendars, conference r oom meetings, and client appointments in MS

Outlook/Lotus Notes. Typed all correspondence in MS Word, and client information in MS Excel for companies

such as: Keiser University, Catholic Charities, O'Donnell Corporation, and Humana.

Recruiter: Staffed for respective client needs, and coordinated applicant’s interview process, and completed all

related paperwork in a timely manner. Conducted phone screens to ensure qualified applicants. Entered

applicant’s and managed the UltraStaff Program. Interacted with higher level of management in the firm, as well

as prospective clients/applicants, and other team members. Handled multiple applicants simultaneously and

prepared new hire paperwork, testing, and counseling to assist in qualifying potential employmen t for staffing

companies such as: Employment Resources, Universal Technical Institute, and Orange Lake Resort.

8/04 – 4/09: PRE-PAID LEGAL SERVICES, INC - ORLANDO, FL

Insurance Sales and Recruiter: Sold legal insurance policies to individuals, families, commercial drivers, and

employees. Assisted clients in understanding their benefits package to ensure customer satisfaction. Performed

all administrative, and customer services duties, purchased marketing/office supplies, made travel arrangements,

maintained personal calendar of all conference calls, meetings and travel itinerates . Conducted follow up

calls/visits to clients for quality control and retention purposes. And conducted personal/telephone interviews

with prospective Associates. And utilized leadership abilities to recruit/train new Associates in product

knowledge, sales, and business development.

EDUCATION: BRONX COMMUNITY COLLEGE, NEW YORK CITY 1991

Major: Liberal Arts – Psychology

62 college credits completed

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