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Customer Service Project

Location:
Minneapolis, MN
Posted:
May 05, 2014

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Resume:

EDUCATION:

UNIVERSITY OF SAINT THOMAS St. Paul, Minnesota

College of Arts and Sciences

Bachelor of Arts Degree in Psychology May

2013

SEMESTER AT SEA Multiple Countries August 2012

December 2012

Co Producer on Documentary

• Filmed and interviewed local residents.

• Constructed and presented film to professors.

EXPERIENCE:

Retirement Service Representative Wells Fargo February 2014 Current

• Phone communications: Answer all incoming calls. Answer questions regarding investment

and different money types. Assist with transferring, distributing and adding money to or

from accounts by following IRS and plan specific guidelines.

• Online Customer Service: Assist participants with getting online to view accounts.

Dispatch Minnesota Mulch & Soil August 2013 December 2013

Phone and E mail Communications: Answer all incoming calls. Process incoming orders.

Coordinate trucking, set up meetings and schedule for business owner, contractors and

truckers. Send quotes and project updates through e mail. Create spreadsheets to track

active projects.

Marketing and Sales: Create binders for projects. Send out post cards and flyers. Calculate

order amounts and run credit cards.

Managing Projects from Start to Finish: Find drivers with the right equipment. Coordinate

deliveries with contractors. Determine amount of product needed and where to obtain it

using inventory reports. Figure out number of drivers needed, sign drivers in and out, map

best route to get to the project. Prepare daily reports and keep track of load counts to

evaluate status of project.

Cafeteria Worker University of Saint Thomas February

May 2012

Prepared and served food.

Checked students into “The View.”

Maintained a clean work environment.

IRT University of Saint Thomas August 2011 May

2013

Helped students, faculty and public patrons find research articles.

Assisted and fixed technology in the OSF Library.

SKILLS AND ABILITIES:

Skilled in Microsoft Word, Microsoft Excel, Microsoft PowerPoint, SharePoint, Summon,

ClicNet. Research Databases: PsycInfo, JSTOR.

Presented Research at Midwestern Psychological Association 2013

ACTIVITIES:

Biking, yoga, traveling, skiing, reading. Involved in "Maysha: Hope Beyond Medicine," a non profit

organization.



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