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** ******* *****. ***** ****. Hockley. Birmingham.B18 5PH.

Mobile: 078********

acdz34@r.postjobfree.com

Profile

I am a flexible and adaptable individual who is capable of working

within any team environment. I always adopt an enthusiastic approach

to learning new skills through continued development as an individual

and I am looking to apply my existing skills in a position where I can

progress and prove myself as a hard working, honest and reliable

person.

I am an enthusiastic and dedicated professional personal who is well-

organised and reliable with extensive experience in customer service

and sales. Accustomed to working with a team environment but can also

work alone without close supervision using own initiative, meticulous,

someone who pays attention to details, a passion to learn the business

and get involved in all tasks, and able to work in the dynamic

environment.

Key Skills

. I have got excellent communication skills French (native) and English

(fluent), excellent oral and written communication skills, with high

fluent level and professional.

. I have got experience and skills in sales and customer service,

excellent telephone manner.

. Good attention to details, methodical approach when putting customer

data, experience of working in international environment.

. Experience using Microsoft office application and good knowledge of

the Sage 50 account

. I have got degree in business enterprise from university of Birmingham

. I'm a car owner with full UK driving Licence, can commute easily to

work.

Education and Qualifications

2009-2010: BA (Hons) top up degree in business enterprise at Birmingham

University. Subjects studied: strategic management, marketing for small

businesses, business risk management, strategic human resources,

2006-2008: HND Business Management at Birmingham City University.

2006: I.T in ECDL from City College (Excel, Database, Word, internet,

emails, PowerPoint), ITQ Level 2, Sage Line 50.

2005: ESOL from City College: subject: English

1987-1993: Baccalaureate in commercial and administrative science including

math, French, English, finance and accounting.

Work experiences

August 2013-March2014: French Speaking Agent with WIS International: Doing

interpretation and translation, data entry, inbound and outbound calls and

working as Business Consultant for different organisations.

Jun 2012- July 2013 :RentalCars.com: French Speaking Customer Service and

sales agent: Liaising with customer's over the phone and online via emails,

fax and phone, and selling company products to the clients and taking

transaction over the phone, quotation and quote chase.

Answering customer's queries and liaising with suppliers over the phone,

emails and fax.

July 2011-Jun 2012: Doing interpretation and translation in different

places solicitors, police, register office, court justice.

September 2009-july 2011: British Red Cross: Working as orientation

officer. Responsibilities: French and English interpreter, also doing

translation, inbound and outbound call, face to face customer service,

training new staffs and volunteers joining the teams, taking ownership of

the service users cases and advice them at the British Red Cross.

012********. Bradbury House, Lowe Street. Birmingham.

My specialists languages are: French (Native) and English (fluent)

July 2008- September 2009: Vodacom

Customer Consultant (contact centre)

My responsibilities and achievement were:

. Handled customer complaints by telephone and emails) in the contact

centre and selling company products on the phones.

. Data entry of all transactions made at the end of the day's operation

. Selling over the phone company products.

February 2005- July 2008: Webasto Ltd, Minworth, Sutton Coldfield, B76 9DL

West Midlands (UK), 012********: French consultant

My responsibilities and achievement were:

. Liaising with companies from France

. Ordering part for the company from France

. Inbound and outbound call to France, and also replying by emails.

. Interpreting and translating any document from French to English.

January 2003- January 2005:French interpreter at hospital, Police,

Solicitor, Immigration.

April 2001- December 2002: I Force (Extra Personnel), responsibilities:

Working in the busy warehouse, picking and packing customer's orders,

printing out orders, dispatching orders and invoices.

April 1997- December 2000: Sales Assistant, Celtel

Responsibilities and achievement were:

. Selling face to face and over the phone mobile phone to customers

. Dealing with customers complaints on the phone and face to face.

. Taking transactions and answering customer's queries over the phone

and emails.

Contact this candidate