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Customer Service Manager

Location:
Miami, FL
Posted:
May 05, 2014

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Resume:

DEXTER LEWIS

**** ** ***** *****, **** St Lucie, FL 34986

Email: acdz2d@r.postjobfree.com

Cell: 305-***-****

PROFESSIONAL SUMMARY

Dynamic and creative, results oriented Operations Manager with over 10

years of experience in operations management and new business creation. My

work ethic includes a strong desire for building relationships and

exceeding client and management expectations with proven success in the

area of management, customer relations, operations and new product

implementations. A team leader, strong communicator, as well as inter-

department and executive duties with a keen focus on a company's ROI.

Expertise includes but not limited to:

Operations Management

Marketing and Advertising

Quality Assurance

Delivery Management

Strategy and Planning

Warehouse Operations

Customer Relations Excellence

Managing Human Resources

Efficient Labor Scheduling and Deployment Loss

Prevention and Inventory Management

CAREER HISTORY

2007-2014. the assertive group international, inc., Port St Lucie,

Florida

OWNER/MANAGER

. BUSINESS TO BUSINESS DIGITAL ADVERTISING, WEBSITE DESIGNS,

SEO & PRINTING SALES ALONG THE TREASURE COAST.

. MANAGED ALL DAY TO DAY OPERATIONS, INCLUDING REVIEW OF DAILY

SALES, PROOFING OF DESIGNS, HUMAN RESOURCES, ACCOUNTING AND

NEW RESEARCH AND DEVELOPMENT.

. PROVIDED SALES TRAINING AND DEVELOPMENT ON EFFECTIVE

MERCHANDISING AND PROMOTION OF NEW PRODUCTS/SERVICES.

. CONTRACT AND PRICE NEGOTIATIONS.

. CUSTOMER SERVICE.

. CUSTOMER PROBLEM/RESOLUTION

2006-2007. SHARON'S VARIETY PALACE, INC., VERO BEACH, FLORIDA

Owner/Manager

. High-End retail garment store. Managed and trained new sales

employees in the art of retail sales and Customer Service.

. Purchasing and inventory management.

. Bookkeeping

. Showroom layout and design.

2002-2005. FURNITURE POWER, Lauderhill, Florida

Operations Manger

. In charge of managing all warehouse and logistics operations for

eight branches in the Furniture retail business. Managed

customer service, loss prevention, shipping and receiving,

inventory control, delivery routing and scheduling, human

resources, vendors and coordinator between store management and

Owner.

. Managed all imports arriving from the Port of Miami and Port

Everglades, ensuring that containers were released in timely and

cost effective manner. Researched and implemented the

introduction of tracking vessels in real time in order to reduce

operational costs, this new strategy helped save the company

over 2 million in previous delays.

. Maintained and managed inventory in excess of 10 million

ensuring that proper loss prevention strategies were implemented

and that cycle counts were done on a regular basis ensuring that

our customer's needs were always met. Conducted safety meetings

and ensured that all safety procedures were being followed.

. Managed Workman's compensation and payroll for over 50

employees.

. Staff Training and Development. Recipient of Manager's award for

Team work and dedication in 2003.

2000-2002. satcom communication corporation, Miramar, Florida.

Operations Manager

. Helped to create and managed the infrastructure for this

telecommunication start-up company. Managed, training and

developed the customer service and telemarketing teams.

. Managed the Provisioning of customers telephone service (LENS &

IRIS) and ensured that customers received telephone service as

per their request.

. Managed Accounts Payable/Receivable, human resources,

preparation of contracts for dealers and agents.

. Ensure that the company was in compliance with all FCC rules and

regulations in regards to the telecommunication industry.

1998-2000. be aerospace, Miami, Florida.

Quality Assurance Inspector

. Interior design inspector for small to mid size aircrafts.

Functions included, blue print reading, dimensional measurements

using (calipers, micrometers), visual inspection to ensure

contract compliance, identification and testing of materials,

cabin interior inspection, electrical inspections, welding

inspection, non-destructive testing and fabric covering testing.

. First line inspection to final assembly inspection, prototype

inspection.

. Promoted to Final Assembly inspector within first 3 months of

employment and recipient of 2 achievement awards within my first

18 months of employment.

. Lead inspector on a $15M prototype Challenger aircraft design

project. Travelled to different states and conducted inspections

where customers required final airworthy approval on the

company's interior design needs.

. Followed and complied with all FAA rules and regulation.

1996-1998. yours truly inc., Miami, Florida.

Shipping and Receiving Supervisor

. Managed the shipping and receiving, inventory control, invoicing

and general office duties for a wholesale manufacturer of ladies

casual wear garments.

. Visited and delivered samples to vendors and supervised the

garment cutting department.

1991-1996. petrotrin limited., Santa Flora, Trinidad, W.I.

Operations Well Attendant

. Gauges quality of oil in storage tanks before and after delivery

using calibrated steel tape. Regulated flow of products into

pipelines using automated pumping equipment.

. Reads automatic gauges at specified intervals to determine flow

rate of oil or from tanks to determine the amount of oil in

tanks. Operates pumps and mobile radio, collects oil samples,

lowers thermometer into tanks to obtain temperature reading.

Reports leaks or defective valves to maintenance.

. Inspects pipelines, valves and flanges to detect malfunctions

such as loose connections and leaks. Records meter and pressure

readings at oil and gas wells. Records and calculate daily

readings and test results for oil and gas wells using standard

formulas.

. Operate pumps and open valves to regulate flow of oil, tests oil

to determine amount of bottom sediment, water and foreign

material using centrifugal tester.

1986-1990. trinmar limited., Point Fortin, Trinidad, W.I.

Marine Well Attendant

. Regulates flow of products into pipelines using automated

pumping equipment. Operates pumps and mobile radio, collects oil

samples. Reports leaks or defective valves to maintenance.

. Inspects pipelines, valves and flanges to detect malfunctions

such as loose connections and leaks. Records meter and pressure

readings at oil and gas wells. Records and calculate daily

readings and test results for oil and gas wells using standard

formulas.

. Operate pumps and open valves to regulate flow of oil, tests oil

to determine amount of bottom sediment, water and foreign

material using centrifugal tester.

. Maintained large compressor station, checking daily meter

readings and troubleshooting any problems. Travelled by boat to

different platforms.

EDUCATION

Thomson Education Direct

Point Fortin Government Vocational Center, Trinidad W.I.

San Fernando Secondary School Trinidad W.I.

Point Fortin Secondary School, Trinidad W.I.

Areas of Study

. Graduated High School - Passes in Mathematics, English Language,

English Literature, Commerce, Principles of Business, and Principles

of Accounts.

. Advanced Level - Pure Mathematics and Economics.

. Mechanical Engineering Technician.

. Civil Engineering - 1 Year

. Proficient in Microsoft Word, Excel, PowerPoint, Outlook Express,

Various software usage, Internet searches and familiar with Adobe

Photoshop.



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