Dhayalini Senthil Kumar

Contact # 818-***-****/ acdz1m@r.postjobfree.com

http://www.linkedin.com/in/dhayalinisenthilkumar

Professional Summary

6+ years of QA/Testing experience including Testing Web Applications,

Client Server, Database Testing and GUI Applications

. 6+ years of creating Test Plans & Test Cases, Team Management,

Onsite/Offshore co-ordination roles, Resource planning, Scheduling,

Work allocation, and preparation of Status/progress reports.

. 6+ years Strong SQL queries experience - Performed both white and

black box backend testing

. Performed Functional System Integration Testing, Interface Testing,

Regression Testing, Compatibility, Usability, End to End Testing, User

Acceptance Testing (UAT Testing)

. Have exposure to Automation framework and executed QTP scripts as part

of regression testing.

. Has Working knowledge of Waterfall & Agile development methodology

. Expert in HP Quality Center and HP Quick Test Professional.

. 4 years of experience with System Test Metrics - Collect data and

analyze metrics. Refine process to enhance test effectiveness &

product quality.

. Worked with Technology partners and established test process guideline

across various organization

. Strong communication skills with experience in leading teams, offshore

coordination, client communication

. Self-starter, independent, along with the ability to accept

responsibilities and meet tough deadlines

. Competent liaison between Technology Group, Business and personnel

with excellent communication, presentation, analytical and problem

solving skills

. Holds Masters in Business Administration.

Professional Experience

* BlueCross BlueShield (HCSC) - Richardson, TX Aug-Dec 2013

Senior QA Analyst

Project Details (Team Size: 5 Associates)

Inclusion of Montana State into HCSC umbrella - Phase 2 (Retail/Commercial

line of business)

- Migration of Montana member into HCSC system

- Verification of HCSC system updates to include existing Montana

members

- Creation of new business for Montana members in HCSC systems

- Letter validation for updates to Montana members

Impacted Systems: Providers Network (iEXCHANGE), BCBS Health Associates

(Alineo), Aris and KI

Responsibilities:

. Participated in BRD/HLD Walkthrough with Analysis team.

. Created Test plan for the project

. Created test scenario/test case for the entire application.

. Conducted test case walkthrough session among team members

. Created Traceability Matrix.

. SIT & Regression testing of application

. Be a point of contact for query escalation/consolidation/resolution

working with Test coordinator

. Generated QC Dashboard reports for requirement coverage and defect

mapping to test cases.

. Participated in Defect meeting during SIT execution phase.

* Bank of America - Plano, TX August 2012 - July 2013

Senior QA Analyst/Test Lead

Worked as Senior QA Analyst at the Mortgage division of Bank of America.

Lead test effort for their Retails Sales line of business application -

Home Loans Partner Relationship Management and Nationally Declared Disaster

Area database

Project Details (Team Size: 5 Associates)

. Home Loans Partner relationship Management (HLPRM)

o Migration of HLPRM to web platform

. UI & Functional validation

. Backend Validation - Packages

o Enabling Use it or lose it functionality (UILI)

o BAND 7 Compatibility/Migration

o SalesPulse TQ job migration to HLPRM

o W ID retirement - Migrate to permanent W DB project (Validated 26

Packages)

o HLPRM integration issues to RDR

o HLPRM integration with Bank by Appointment (Referrals OUT) -

iOrginate

o Mortgage Referrals and Appointment IN to Home Loans

. Nationally Declared Disaster Area database

o Validate several fix related to FEMA Services

o SSO - Single Sign on Migration

o BAND 7 Compatibility/Migration

Responsibilities:

. Onsite QA Point of Contact for HLPRM & NDDB Applications

. Conduct and Manage project delivery across Test Planning and Execution

phase working with offshore QA team and Onshore Analysis and

Development team

. Participated in BRD/HLD/LLD walkthrough with Business, SA & Dev team

and determine testability and coverage.

. Prepare Project Test Plan & Test Strategy to outline environment,

setup, risks, scope, assumptions, dependencies, and strategy

. Engage in SWAG estimates and detail estimation for planning,

development and execution of test efforts.

. Responsible for project test delivery and test capacity management -

functional (black box and white box), system and regression testing.

. Conduct Defect Management and Project status meeting.

. Worked with DEV/SA to resolve all offshore queries.

. Perform Test suite review of offshore deliverables - Test cases & Test

Results

. Facilitated Test case walkthrough with LOB/SA/DEV resources.

. Conduct daily call with offshore testing resources.

. Ensure necessary Regression Test coverage.

. Executed QTP Scripts for Regression.

. Developed Traceability Matrix to ensure test case coverage.

. Extensive SQL exposure to validate Package and executing scripts.

. Participated in SIT and UAT testing.

. Facilitated Lessons learnt session among various stakeholders.

* BenefitMall- Dallas, TX May 2012 - June 2012

QA analyst

BenefitMall (http://www.benefitmall.com) - It's a nation's leading general

agency that provides health and non-health insurance coverage's from more

than 125 leading insurance providers to companies with 100 employees and

less.

Project Details (Team Size 3 Associates)

. ESE Redesign - As part of the initiative, We revamped the entire

Employee Service exchange UI

o Functionality & GUI Validation

o Print Validation

o Uploaded & executed Test cases out of Test Manager 2010

o Data validation using BMAS Database

o Functional & Database Testing

. Performed Test Management using Test Manager 2010

. We followed agile development/test methodology.

Responsibilities

. Participate in Scrum meeting & Daily status meeting with Technology

team

. Rewrite the existing test cases to make them more descriptive for the

enhanced application by running the current application & new ESE

application side by side

. Created new test cases for missing validation from the existing test

suite

. Created Traceability Matrix for requirement coverage

. Performed Manual testing, Functional testing, and Regression Testing

. Interacted with developers for status of the bugs and re-tested the

fixed Bugs.

. Analyzed the defects and categorized them based on severity.

. Responsible for prioritizing the defects and assigning to development

. Used Test Manager for Test execution and defect tracking

. Performed test execution for various user roles - BMall Employee,

Admin & Broker.

* 21st Century Insurance - Woodland Hills, CA February 2008 -

August 2011

Test Consultant /Test Engineer

21st Century Insurance (http://www.21st.com/) is part of the AIG family

that deals with personal auto insurance. The Client has operations based

out of Woodland Hills, CA and Wilmington, DE.

Project Details (Team Size 20 Associates)

. Re-Branding - As part of the 21st Century Insurance takeover effort by

AIG. The entire client facing web applications, Internal Corporate

application, and Call Center application had been rebranded with the

new logo. As part of this effort, tested the eQuote application.

o Make Sure all the intranet and internet portal has the latest

logo

o Validate that all print forms has the new logo and signatory

o Check to ensure that realigned positions are showing up

correctly both in mail that go out to customer and the document

archive in the application.

. Conversion - For States that 21st Century Insurance had strong

footprints in like CA, it was decided to convert those policies from

the DRC system (Legacy AIG) to the 21st Century System. Also as part

of consolidation, moved all of the states from APS to DRC system.

Ensured all policy details and billing details were updated correctly

on destination system.

o Ensure policy at renewal are getting converted to new systems

o Rate the application before conversion and ensure that rating

after conversion is within the desirable range of variation.

o Ensure all the renewal packages are getting generated from the

new system and not going from the old system

o As part of document validation ensure that new renewal packages

along with rebranded logo /new corporate address are validated.

o Work with LOB/Dev to take stock of policy that are about to

renew and make sure these numbers tie up during SIT window

o Participate in all the LOB Session to brainstorm various error

reports that needs to be created to facilitate conversion

o Validate the converted policy on all the new systems

o Ensure that the system allows amendment to converted policy

. eService redesign -Internet customer policy service (like printing

duplicate ID cards, billing) application redesigned with new look and

feel, to be faster and more responsive. Validate the POS functionality

that let users to renew policy and pay for the new term online. Ensure

the credit card payments are validated and cross checked in the

billing Enterprise Billing System (EB). Validate the functionality

that permits auto pay mode for custom billing.

. Documentum Upgrade - New printer install. 21st Century brought in new

printer setup and replaced the old legacy system. This project

resulted in testing all the print document that goes to customer.

o Validate to ensure the new format for all the forms that was

mailed out

o Ensure all the items that needs to go as part of Package

(Welcome Kit or Renewal Package) contain all the items that

needs to be sent to customer

o Check to ensure that sequencing of the forms within a package

was in correct order

o More than 200 forms were tested as part of this effort

. Tested all the Quarterly and Monthly releases

. Performed Test Management using HP Quality Center.

. Executed QTP scripts to generate test data for Policy team and

validate regression test cases.

Responsibilities:

. Participated in BRD/Use Case/LLD walkthrough with Business, SA & Dev

team.

. Performed Use Case Analysis with SA & QA team

. Prepared Project Test Plan & Test Strategy.

. Estimation and Resource Loading.

. Acted as point of contact for any Issue Escalation from offshore.

. Interacted with IT Development, Business and Infrastructure teams to

facilitate project delivery.

. Participated in Defect Management and Project status meeting.

. Worked with client SA to resolve all offshore queries.

. Wrote Test Scenario / Test Cases based on the Functional

Specification/Requirement document.

. Developed Traceability Matrix to ensure test case coverage.

. Generation of Test data requirement from Test cases.

. Executed Functional and Regression testing.

. Defect Analysis and Tracking of Defects.

. Provided metrics around project status and defect status.

* 21st Century Insurance - Woodland Hills, CA March 2006 - April

2007

Test Consultant /Test Engineer

Project Details (Team Size 80 Associates)

. Wave 1 (3 States) & Wave 2 (7 States) - As part of this initiative,

21st Century was establishing footprints in 10 additional States. This

was the biggest release executed with more than 25000 test cases.

o 21st Century decided to do this as two phase approach where

Phase 1 was targeted in 3 states and Phase 2 in 7 additional

states. The applications was tailored to individual state need

and their rating engine was programmed to provide custom rates

based on various criteria.

o Extensive test focus on Web application testing, Call Center App

testing and backend testing.

o End to End testing from Quote Generation, Policy Administration

(REPVIEW), Enterprise Billing System (EB), testing of all the

Middle tier web service like CreditCard authorization, DMV

Service calls, CLUE Service enquiry.

Responsibilities:

. Participated in BRD/Use Case/LLD walkthrough with Business, SA & Dev

team.

. Performed Use Case Analysis with SA & QA team

. Effort estimation and capacity planning

. Interacted with IT Development, Business and Infrastructure teams to

facilitate project delivery.

. Participated in Defect Management and Project status meeting.

. Worked with client SA to resolve all offshore queries.

. Wrote Test Scenario / Test Cases based on the Functional

Specification/Requirement document.

. Conducted test case walkthrough with Client and offshore team.

. Generation of Test data requirement from Test cases.

. Participated in SIT and UAT testing

. Performed End to End Testing along with other teams

. Executed Test cases using HP Quality Center

. Defect Analysis and Tracking of Defects.

. Created QC Dashboard reports for the team/management

. Participated in Lessons learnt session with other stake holders

Technical Summary:

Operating System: Windows, UNIX

Web Designing: HTML & DHTML, CSS

Internet Technologies: J2EE, .Net, XML

Databases: Oracle, SQL Server 2008, MS Access, DB2

Defect Tracking Tools: HP Quality Center 10, & 11, Test Director,

Bugzilla, Test Manager 2010

Other Application/Tools: MS Office, SQL, WinMerge, Toad, HP Quick Test

Professional (QTP) 11

Education:

Master of Business Administration - University of Madras

Training and Seminars:

Diploma in Net-Centric Computing from NIIT

Work Authorization:

US Citizen

Contact this candidate