*** ** ***** ****** ****

Lees Summit, MO *****

acdywm@r.postjobfree.com

913-***-****

Matt J. Kroening

Summary of Well rounded professional with over 11 years of

Qualifications experience with reputable insurance companies,

specializing in property, auto, commercial and

flood claims. I want to maximize my potential and

I am looking for strong leadership to take my

skills to the next level with an established

company.

Experience April 2011- Present

Claims Examiner- National Flood Insurance Program

Direct Servicing Agent for FEMA.

Supervised field claims adjusters during

catastrophic events such as Hurricanes Irene, Isaac

and Sandy.

Provided customer service for those policy holders

during their time of need by answering their

coverage questions, issuing checks and sending

correspondence.

Managed an inventory of over 1000 claims at a time.

June 2002-January 2011 Farmers Insurance Olathe,

KS

Claims Representative - National Catastrophe Center

(June 2002 to June 2003)

Assisted customers throughout the country with

weather related home owners, auto, and commercial

claims.

Guided customers through the entire claims process

and addressed follow-up concerns and issues.

Litigation Specialist Claims Representative (June

2003 to July 2004)

Managed up to 40 claims throughout the country that

were currently in litigation status and saw

resolution to those claims.

Traveled to Chicago and Minneapolis to represent

the company in hearings that related to these

claims.

Senior Claims Representative (July 2004 to July

2006)

Trained new office representatives on adjusting

auto claims and damage recognition.

National Catastrophe Center Traveling Claims

Representative

Traveled throughout the country assisting

homeowners with weather related damage to their

homes and vehicles.

Assisted customers in the Hurricane Rita and

Katrina aftermath.

Supervised eight independent adjusters in the San

Francisco area.

Special Claims Representative (July 2006 to

present)

Added responsibilities including theft, mysterious

disappearance, and lightning claims.

Currently a member of the appraisal team assigned

to oversee claims in the appraisal process.

Trusted to handle up to 40 claims a week.

2000-2002 Lewis Drug Sioux Falls, SD

Retail Floor Manager

Managed entire staff

Regulated inventory and stock for each sales

department.

Education South Dakota State University Brookings, SD

Bachelors of Science in Consumer Affairs

Minor in Human Development

Skills Proficient in Microsoft Works, Lotus Notes, CRN

(claims database), Excel, Microsoft Outlook, Flood

Connect and WYO.

Contact this candidate