Kenneth Rivera

**** ******* ****

Beaufort, SC **902

843-***-****

acdyvz@r.postjobfree.com

OBJECTIVE:

To obtain a challenging position at your reputable organization that will utilize both my educational

background and professional experience to contribute to the organization growth

QUALIFICATIONS:

• Served over 6 years honorable military service in the United States Army in both S-4

security Administration and warehouse supply fields

• Served as an officer in the Beaufort County detention center as correctional law

enforcement officer

• Accumulated over five years in the custodial management field managing six schools K-

1 to K12, managing fifty employee’s for the Beaufort County School district custodial

services

• Performed duties in the customer service and hospitality and Customer Service fields

• Speak, read and write Spanish served as interpreter for Beaufort County Court system.

(Registered with the SC centralized list of interpreters)

GCA Services Group Inc – (Beaufort, SC) Custodial Account Manager June 2007 – April 2014

• Responsible for planning, organizing and implementing work schedules and computing

work hours

• Ensure all employee adheres to all HIPAA Guidelines

• Perform routine inspections of assigned work area ensuring cleanliness and adherence to

safety procedures

• Conduct training with custodial staff in the use of equipment and hazardous chemicals

• Submitted recommendations to management for painting, repairs, relocation of equipment

• Perform annual performance evaluations on employees

• Communicate effectively with school staff concerning issues, complaints and follow up in a

timely manner.

• Order and maintained supplies

• Interview and asses potential employees

COUNTY DETENTION CENTER – (Beaufort, SC) Correctional Officer Aug 2002 – June 2007

• Responsible for securing and monitoring inmates on a daily basis

• Patrol all areas for evidence of forbidden activities and infractions of rules

• Uses verbal and listening skills to determine potential inmate problems, such as suicide

risk, intoxications, drug usage, assaultive behavior

• Perform investigations, generated reports and implemented proper disciplinary procedures,

• Writes narrative reports describing incidents that have occurred,, such as confidential

reports, incident and disciplinary reports

• Transports inmates outside the facility, to and from court attorney interviews, medical

screenings, work sites

• Assist nursing staff in accessing behavior and administering of medication to inmates as

deemed necessary

• Respond to all emergencies, incidents and render first aid when necessary

Wyndham El Conquistador Resort - (Fajardo, PR) Front Desk Agent Sept 1998 – July 2002

• Register guests in and out of the resort

• Maintain guest account up to date, posting and securing payments for all incidentals and

charges incurred

• Answer guest’s questions and inquiries concerning facilities and resort activities

• Address guest complaints and resolved issues in a timely manner

• Perform cash, credit card and voucher transactions

• Create reservations and secure payment

MIDWEST EXPRESS AIRLINES- (MILWAUKEE, WI Customer Service Representative May 1996

Sept 1996 – Aug 1998

• Communicates with customers by telephone and Emails to furnish information

regarding fares, schedules, routings and availability

• Loading/towing and unloading mail/cargo/baggage from conveyor belts, carts, trucks

and aircraft to include towing of aircraft and de-icing functions.

• Maintained adequate recordings of daily activities to ensure safety and an exceptional

commitment to maintaining a high quality of standard

EDUCATION:

• High School GED Diploma obtained in San Juan Puerto Rico 1983

• United States Army (Material Storage & Handling Specialist

• Primary Leadership Development Coarse (Ft Hood, TX)

• Texas Vocational Institute (Basic Computer Skill Training) TX 1984

• Correctional Officer Academy 1 (Columbia, SC)

References Upon Request :

Relocation NY 5/14

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