DAVID M KENNEDY

*** ****** *** # **, ********, CT, 06105 - Cell: 860-***-****

acdyu0@r.postjobfree.com

Professional Summary

Responsible Network Technician with comprehensive experience scheduling conversions and cutover. Extensive experience

monitoring, tracking, and evaluating global IT infrastructure incidents.

Work History

Technical Support representative, 02/2012 to Current

ACE WIRELESS ZONE – Hartford, CT

Evaluated and responded to incoming sales leads and requests for technical support assistance.

Installed software, modified and repaired hardware and resolved technical issues.

Provided base level IT support to non-technical personnel within the business.

Managed call flow and responded to technical support needs of customers.

Resolved customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers at all times.

Identified and solved technical issues with a variety of diagnostic tools.

Created cases and claims for damaged, lost or displaced packages.

Resolved problems with malfunctioning products.

Followed up with clients to ensure optimal customer satisfaction.

Conducted research to address customer concerns.

Activated accounts for clients interested in new services.

Remained up-to-date on the latest technologies and solutions applicable to company products.

Telecom Consultant, 06/2011 to 12/2011

SITEGTELECOM – Dubai, United Arab Emirates

Member of the local management team and the technical management team of AZUR RCA Conduct performance

appraisal and reviews.

Draw up and manage the OPEX and CAPEX budget.

Lead, motivate and guide the engineers.

Provide technical input for the monthly board report.

Responsible for the technical KPI's of the GSM network.

Provide GSM audit support for the internal and external financial auditors for SITEG.

Spearhead the new services & technology solutions introduction projects.

Commission/integrate 2G/3G network elements such as MSOFTX3000,UMG, HLR,BSC600, PS routers, switches

and etc.

Core Network Dimensioning and Performance Measurement CN Netw.

Assessed vendor products and maintained positive vendor relations.

Reviewed sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions.

Network Quality Coordinator, 08/2009 to 05/2011

COMIUM GSM – Monrovia, Liberia

Collecting and analyzing core network market information in NA region, make the business development strategy

proposal for the management.

Sites Acceptance using acceptance procedure and recommendation base on the acceptance report.

Preparing of Technical weekly, Monthly and Annual Report for Top Management.

Revision of daily Network KPI's, underline problem and recommend for KPI's Improvement.

Prepared Monthly Cellwise Evaluation report network wise.

Planning and supporting the brand promotion activities, such as workshop, forum, and expo getting involved in

key projects as the technical expert, such as customer visit, solution proposal, and technical clarification.

Core Network Architecture & Standards.

CS-Core and PS-Core nodes Management and associated knowledge Core Network.

Performance Analysis and quality measurement.

SS7, SIGTRAN, IP signaling analysis, Network Integration and Configuration Management.

Core Network Operation and Maintenance, Process Development and Management CBS.

Senior Core Network Planning Engineer, 10/2008 to 07/2009

COMIUM GSM – Monrovia, Liberia

Huawei Project) SW/HW upgrades Analyze the new software releases of core network elements Survey the impact

of new network element integration on performance, grade of service, and capacity.

Network expansion Include in the plan links to radio, POIs, VAS, other MSCs, HLRs, IP network, and billing

interfaces Perform core network dimensioning and design plans Define major elements needed for expansion phases, and

within network.

Define basic requirements of transmission capacity Network Database Define traffic routing schemes between core

network and external interfaces.

Include in the databases switching DB, routing DB, numbering plan, Switch related radio DB, and switch related

VAS DB.

Perform regular integrity checks of implemented DB versus planning data Generate and analyze regular statistical

evaluation reports with respect to subscriber's profiles, evolution of traffic, capacity requirements and grade of service.

BSS Engineer, 07/2007 to 10/2008

LIBERCELL GSM – Monrovia, Liberia

BSC32, BSC 6000, BTS3006C, BTS 3012 hardware, software configuration and troubleshooting BSS maintenance

using BSC Local maintenance terminal (iManager).

Integrating BTS Cell sites on BSC and making required parameter changes on the BSC.

Supervised Hardware Acceptance Test and functional conformity tests for BTS.

Performed Sweep test using Anritsu Site master.

Rectification of sites.

Quality evaluation of site.

Weekly/Daily analysis and troubleshooting of sites with constant performance degradation issues based on KPIs

and alarm reports.

Making and submission of health reports for different BSCs based on KPIs using KPI tools and Microsoft excel.

Core Network Level 1 Support, 01/2005 to 06/2007

HUAWEI TECHNOLOGIES – Conakry, Guinea

Huawei Level three (3) Support Engineer (Huawei Project) West Africa ( Sierra Leone - Guinea and Liberia) Core

network engineer/ Network Services Division Integration knowledge on Data configurations of Hardware and module,

local office, Mc interface, interworking with PSTN, MSC,BSC,RNC and HLR.

In depth knowledge on signaling link configuration, Number analysis, office trunk and circuit group

configuration, and BICC data configurations Working knowledge in IGWB operation and maintenance and Alarm

management operations.

Performs troubleshooting and case analysis on cause codes encountered.

Also uses and analyze using the MSOFTX3000 message trace tool for user and signaling trace.

Knowledgeable in codec level requirements during integration to new network elements.

Analysis, Global Title Analysis, End of Selection Analysis, Circuit group creation and modifications and Digit

Analysis among MSC, GMSC, MGW and HLR.

IT Manager & M& E Coordinator, 01/2003 to 01/2005

Adventist Development Relief Agency – Conakry, Guinea

Translated business goals, feature concepts and customer needs into prioritized product requirements and use

cases.

Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and mobile web

applications.

Collaborated with the sales, marketing and support teams to launch products on time and within budget.

Maintained and monitored the server room, the wireless network and other server infrastructure.

Set up staff workstations with PCs, Macs, phones and laptops.

Drove market research and built early-feature prototypes using wireframes and mock-up tools.

Established criteria for each milestone within the product roadmap as a means to measure developmental progress.

Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer

advisory board sessions.

Led communication with stakeholders regarding product goals and progress made.

Tested and implemented new technology-based global projects such as PADRAS.

Education

Bachelor of Science: Computer Science, 2001

University of Kofi Annan Guinea - Guinea, Conakry

Continuing education in Telecommunication

High School Diploma: 1998

St John River Secondary School - Monrovia, Liberia

Bachelor in Mathematics and Computer Science

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