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Customer Service Sales management

Location:
Opa-locka, FL
Posted:
May 01, 2014

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Resume:

Edward Schew

New Port Richey, FL

acdydi@r.postjobfree.com - 727-***-****

Work Experience

Manager

OTKD - Tampa, FL

January 2013 to November 2013

Responsibilities

Duties included; hiring, training, scheduling, advertising, maintaining a fun but safe work environment where employees looked forward to come to work, face to face as well as over the phone customer service and sales, leading a winning staff to exceed quotas, billing and all money transactions

Accomplishments

I was able to increase clientele by 312%, exceeded sales goals not only for myself, but also taught other employees how to do so as well, and lead my team to become overachievers on a daily basis

Skills Used

Lead by example, outside of the box thinking, team work, meticulously organized, always having a can-do attitude

Manager

Wheel Fun Rentals - Tarpon Springs, FL

January 2011 to November 2012

Responsibilities

Duties included for overseeing four different locations; hiring, training, scheduling, advertising, equipment maintenance and research, maintaining a fun yet safe work environment, face to face customer service and sales, leading a winning staff to exceed quotas, and all money transactions

Accomplishments

Expanded the buiseness from two locations to five, and lead my team to become overachievers on a daily basis by leading the SE region of the United States in not only sales but upsells as well for seven consecutive months.

Skills Used

Lead by example, outside of the box thinking, team work, meticulously organized, always having a can-do attitude, and excellent, friendly helpful and knowledgeable customer service.

Manager

Elite MA - Palm Harbor, FL

June 2007 to September 2010

Responsibilities

Duties included; hiring, training, scheduling, advertising, maintaining a fun yet safe work environment, face to face as well as over the phone customer service and sales, leading a winning staff, billing and all money transactions, as well as constant employee evaluations to keep a grade A product and experience.

Accomplishments

I was able to increase clientele every month for my entire tenure, exceeded sales goals not only for myself, but also taught other employees how to do so as well, produced four multi-time national champions, two world champions, I myself represented our company with 12 national titles and one world title.

Skills Used

Lead by example, outside of the box thinking, team work, meticulously organized, always having a can-do attitude; excellent, friendly helpful and knowledgeable customer service and constantly giving positive reinforcement.

Assistant Manager

Blockbuster Video - Clearwater, FL

May 2005 to May 2007

Responsibilities

-Maintain a clean, safe and organized work environment

-Assist the general manager in duties such as; hiring, scheduling, point of sales, hold staff meetings, make employees aware of sales quotas and help them to achieve those goals

-Maintain the highest level of customer service, handle customer concerns and be responsible for store merchandise and transaction activity

Accomplishments

-Lead the state of florida in sales every week for three months

-Always lead our district in sales and upsells

-Promoted to assistant manager after only three months with the company

Skills Used

Lead by example, outside of the box thinking ( literally did 24 back flips in one night to make over 40 sales that night), team work, meticulously organized, always having a can-do attitude, and excellent, friendly helpful and knowledgeable customer service and constantly giving positive reinforcement.

Education

BA in Business Management

St. Petersburg College - Largo, FL

2004 to 2013

Skills

Proficient in all Microsoft Office software, graphic design, webpage design, inventory management, hiring, customer service, scheduling, training, handling cash, making sales, and building clientele.

Thank you for your time, and have a great day.

Edward Schew

727-***-****



Contact this candidate