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Manager Customer Service

Location:
Lake Worth, FL
Posted:
May 01, 2014

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Resume:

NANCY LOEZA

Boynton Beach, FL

561-***-****

acdyax@r.postjobfree.com

EXPERIENCED BRANCH MANAGER, self motivated professional with the ability to identify efficiencies and spearhead

operational improvements resulting in significant cost reductions.

SKILLS & STRENGTHS

Customer Service Focused Service & Product Knowledge Operational Organization

Effective Communicator Team Commitment & Building

Cash Handling Experience Recruitment & Retention

Conflict Resolution Skills Training & Development

EMPLOMENT

Branch Manager, VELOCITY COMMUNITY CREDIT UNION 2013 2013

Managed a cash less branch, giving members more personal service to all other financial needs

Developed staff to exceed branch goals by continuing to ask for the business to reach /exceed individual goals

Continued to do outside marketing to further increase business within the community

Mentored staff individually to strengthen performance and provide tools to work on their challenges

Visited current clients and developed new business to increase memberships and provide additional

services/products

Resolved member complaint/service issues and complied with company policies/procedures

Branch Manager, PRIORITY ONE CREDIT UNION OF FLORIDA, Sunrise, FL 2010 2012

Managed a team of 10 employees with a reputation of motivating staff to exceed monthly goals

Developed new business for the branch through networking and outside contacts

Directed staff to exceed service standards as defined by the credit union and member satisfaction

Exceeded new account goals consistently by reaching 112% 124% each month

Increased penetration of loan volume by 38%

Audited new accounts for review by the state and NCUA examiners

Maintained appropriate levels of security and recorded keeping in accordance with credit union policies/procedures

Resolved issues utilizing member service guidelines and good judgment

Recognized for superior member service excellence and identifying cross sale opportunities

Branch Manager, TROPICAL FINANCIAL CREDIT UNION, Miramar, FL

2003 2010

Headed the opening of three in store branches in Palm Beach County including Wellington, Jupiter and Lake Park

Hired, trained, supervised and motivated staff to achieve established goals

Supervised daily activities to develop staff to fully understand operations and growth objectives of the branch

Generated new business growth through community networking, marketing and on site promotions at the branch

Involved in all aspects of lending, new accounts and cash handling operations

OTHER EMPLOYMENT

Branch Manager & Funding Supervisor, TRIAD FINANCIAL CORPORATION, Margate, FL 2001 2003

Assistant Branch Manager & Funding Supervisor, OXFORD ACCEPTANCE COMPANY, Miami, FL 1996 2001

EDUCATION

Diploma General Studies, North Miami Senior High School Miami, FL

OCCUPATIONAL TRAINING

Notary Public, State of Florida

Florida Department of Financial Services License, Credit Life & Disability

Ron Willingham, Integrity Systems, Integrity Coaching Sessions

CUES Training



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