NANCY LOEZA
Boynton Beach, FL
acdyax@r.postjobfree.com
EXPERIENCED BRANCH MANAGER, self motivated professional with the ability to identify efficiencies and spearhead
operational improvements resulting in significant cost reductions.
SKILLS & STRENGTHS
Customer Service Focused Service & Product Knowledge Operational Organization
Effective Communicator Team Commitment & Building
Cash Handling Experience Recruitment & Retention
Conflict Resolution Skills Training & Development
EMPLOMENT
Branch Manager, VELOCITY COMMUNITY CREDIT UNION 2013 2013
Managed a cash less branch, giving members more personal service to all other financial needs
Developed staff to exceed branch goals by continuing to ask for the business to reach /exceed individual goals
Continued to do outside marketing to further increase business within the community
Mentored staff individually to strengthen performance and provide tools to work on their challenges
Visited current clients and developed new business to increase memberships and provide additional
services/products
Resolved member complaint/service issues and complied with company policies/procedures
Branch Manager, PRIORITY ONE CREDIT UNION OF FLORIDA, Sunrise, FL 2010 2012
Managed a team of 10 employees with a reputation of motivating staff to exceed monthly goals
Developed new business for the branch through networking and outside contacts
Directed staff to exceed service standards as defined by the credit union and member satisfaction
Exceeded new account goals consistently by reaching 112% 124% each month
Increased penetration of loan volume by 38%
Audited new accounts for review by the state and NCUA examiners
Maintained appropriate levels of security and recorded keeping in accordance with credit union policies/procedures
Resolved issues utilizing member service guidelines and good judgment
Recognized for superior member service excellence and identifying cross sale opportunities
Branch Manager, TROPICAL FINANCIAL CREDIT UNION, Miramar, FL
2003 2010
Headed the opening of three in store branches in Palm Beach County including Wellington, Jupiter and Lake Park
Hired, trained, supervised and motivated staff to achieve established goals
Supervised daily activities to develop staff to fully understand operations and growth objectives of the branch
Generated new business growth through community networking, marketing and on site promotions at the branch
Involved in all aspects of lending, new accounts and cash handling operations
OTHER EMPLOYMENT
Branch Manager & Funding Supervisor, TRIAD FINANCIAL CORPORATION, Margate, FL 2001 2003
Assistant Branch Manager & Funding Supervisor, OXFORD ACCEPTANCE COMPANY, Miami, FL 1996 2001
EDUCATION
Diploma General Studies, North Miami Senior High School Miami, FL
OCCUPATIONAL TRAINING
Notary Public, State of Florida
Florida Department of Financial Services License, Credit Life & Disability
Ron Willingham, Integrity Systems, Integrity Coaching Sessions
CUES Training