Warehouse Manager Supervisor

Kenneth T. Chapman

**** ******* *****

Mansfield, TX 76063

682-***-****

acdxiq@r.postjobfree.com

Accomplished General Warehouse Manager & Supervisor with strong experience

in warehousing strategies, and distribution of product through multiple

logistic channels, database management, report building, conflict

resolution, and communications. Excellent team management and building

skills, analytical and communication skills, annual budget and monthly

forecast. Detailed oriented with high attention to accuracy. Proven

ability to manage multiple projects in a fast paced environment.

o 5 "S" Lean Manufacturing

o Manage Large Teams

o P&L and Budgets

o Inventory Audits / Planning

o Human Resources

o Consumer Products

o Product Research

o Product Distribution

o Customer Satisfaction

o OSHA, DOT, MSDS

o Team Building /Development

Professional Experience

Exel Inc. City of industry, CA March 2012 - August 2013

Operations Warehouse Manager

Operations warehouse manager on site location home delivery logistics

operations for Crate & Barrel

o Manage office staff with 14 delivery teams in home delivery and store

truck deliveries, Cube Route creating and scheduling deliveries daily and

accommodate special request and dispatch operations to the fullest

ability within the 70hr driver guide line rule.

o Supervise and coordinate the activities of the warehouse operations daily

to ensure execution of focused strategies on home delivery customers.

o Always looking for opportunities of productivity improvements and help in

the development of goals and plan projects for the local operation.

o Analyze data on current processes to help meet established, goals in

customer survey; DOT regulations, safety training and future business

develop plans.

o Interact daily with other departments to resolve operational issues.

o Enforce Company Policy and all work rules and procedures keeping Company

Visions and Values

o I lead performance through the performance management process and provide

Management vision, coaching's, and communication to associates along with

an open door policy.

o Daily stand-up meetings to insure safety, and operational needs of the

business.

o Focus on team effort between all Exel associates and our customer

Exel Inc. Grapevine, TX

General Warehouse Operations Manager

Senior warehouse manager on site location home delivery logistics

operations for Sears

o Manage a team of three (3) Office Supervisors with 25 delivery teams

o Ensure Customer contract requirements are understood and utilized to meet

business expectations

o Commit to operate as an impetus for change - be proactive and creative

specific to improving & optimizing changes that enhance the Customer

value proposition

o Recognize/Develop opportunities for growth

o Demonstrate consistent awareness of the business profile as it changes

and understand respective ramifications

o Maximize the performance of the site warehouse management system to

ensure:

o Care, custody and control of Customer inventory

o Productivity and Space utilization (efficient product placement,

etc.)

o Accuracy (to floor and Customer book)

o Proper utilization of systems

o Manage a safe, secure, clean and fair work environment for Associates

o Manage and insure timely associate performance reviews, development,

succession planning, on-boarding and development of the Management Team.

o Ensure site operates to the routines outlined in the Time Allocation

Matrix and SOP's

o Ensure company policies are communicated, administered and enforced (i.e.

accounting, operational, regulatory and administrative)

o Participate in the management, training, development of

Supervisors/Managers as well as, hiring & retention of hourly and

supervisory staff consistent with the site turnover objectives

o Asset control responsibilities to ensure the Associates have required

tools to achieve success against their goals

o Leadership, design & execution of Workshop action plans, projects and

best practice sharing / implementation

o Develop / Achieve agreed budget, revenue, profit (P&L) for site

o Trend & Impact analysis that leads to execution of improvement action

plans regarding service levels to ensure that performance metrics to meet

Customer / vendor, and Exel (Balanced Scorecard) requirements

o Take an active role in site workload planning and volume forecasting

(i.e. staffing, equipment, space)

CONN'S APPLIANCE, Addison, TX March 2009 - april 2011

Service Center Warehouse Operations Manager

Managed a 55,000 square foot facility. Responsible for overseeing large

work teams that repaired electronics and appliances on site as well as

providing in-home service calls. Manage large work teams and oversee all

functions of the service center.

o Manage a team of three (3) department managers with twenty-four (24)

employees

o Distribution of all product through multiple logistic channels

o Responsible for all inventory audits, to include parts, product and

customer product

o Responsible for the inventory flow from vendor, through DC, to the stores

o Promoted within 12 months of being hired to Service Center Manager

o Exceeded customer satisfaction of +90% within two months of promotion,

this had not been met in over 2 years by previous service manager

o Handle all aspects of Human Resources within my service center

o Handle Profit and Loss budget and analysis

Circuit City, Central Mid-West Region april 2003 - april

2009

General Warehouse Operations Manager

Managed, maintained, and operated multiple service repair facilities in

Texas thru Oklahoma regions.

o Oversee team of four department managers with 145 plus employees in a

65,000 square foot facility

o Handle all hiring, terminations, and performance reviews

o Managed and maintain P&L and budgets

o Establish and maintain culture of continuous process improvement

o Set and attained financial targets; managed facility performance measures

o Coordinate cross functionality with retail, distribution, and reverse

logistics to effectively move repaired product throughout the supply

chain

o Influenced OEM's to provide timely support and economically viable repair

programs

o Inventory management of multimillion dollar including monthly cycle

counts and reconciliations

o Receive and repair in excess of 125,000 units yearly

o Cross dock 160+ store locations via multiple logistics channels

o Maintain all OSHA, MSDS and DOT regulations

o Met company KPI's through various production indicators

o Successfully implemented and maintained the 5 "S" philosophies throughout

the service centers

HOWROYD GROUP OF COMPANIES, Glendale, CA 1998-

2003

Inventory/Shipping Receiving Supervisor

THE VONS COMPANIES, INC, Arcadia, CA 1988-

1998

Administrative Services Supervisor

AWARDS

FY2009 - North Star Award Recipient, Circuit City Stores - Excellence in

Employee Engagement and Manager Effectiveness

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