Dr. Kellie Clemmer
acdx8n@r.postjobfree.com
***** *. ********** *****, ****** Lake, MN, C: 763-***-****
Highly successful business analyst and project management professional with a solid track record; for leading and
executing project completions. Repeated experiences of the due diligence process of elicitation and discovery,
documentation, requirements prioritization, feasibility/risk Identification, relational data mapping, process re-
engineering, and process change management. Delivers projects on time with practiced risk management
providing decisive and effective leadership.
QUALIFIED TO PERFORM:
• •
Understanding of Relational Database Versed in Business Process Reengineering,
Concepts, Familiarity with Software Process Management, Change Process
Development Life Cycle, Resource Allocation Management, and Business analyst elicitation
and Facilitation. to final project completion.
• •
Met aggressive data migration expectations Lead requirements analysis and verification
with CCM projects. Data type included CSV. process, ensuring that requirement statements
Excel, Flat-File, XML, AS400 …prudently are complete, consistent, concise,
managing the data transfers working with comprehensible, traceable, feasible,
several departments to achieve ultimate results. unambiguous, and verifiable, and that they
conform to required standards.
• •
Identified project focus and strategic direction to Lead requirements analysis and verification
upgrade project for data migration components. process, ensuring that requirement statements
Experience with import/export of flat file batch are complete, consistent, concise,
data, integration of ODBC data, relational comprehensible, traceable, feasible,
databases, data review, and mapping. unambiguous, and verifiable, and that they
conform to required standards.
TECHNICAL KNOWLEGE:
• Experience with import/export of flat file batch data, integration of ODBC data, relational databases, data
review, mapping and SQL (custom connector experience)
• Working knowledge of ERP and CRM systems.
• Familiarity with LAN/WAN, Internet and Cloud computing. Provide strategic direction to roll-out and upgrade
networks.
• Client scope is modified and provided as technical documents to engineering. Serving as liaison between two
work groups in resolving conflicts, facilitating productive meetings, and holding teams accountable to
deadlines and delivery.
• Data Integration ODBC, Batch processing, Data transport tables, versed in a variety of CCM databases
• Proficiency with MS Office Suite including (from XP to Windows 8)
EDUCATION:
• •
Bachelors of Science Degree: Psychology, Minor in Sociology Iowa State University,
Ames, IA. 1994 - 1998
• •
Master in Psychology: Thesis: Comparison of Personality Traits and Walden University,
motivation Constructs Minneapolis, MN. 2002-
• •
Doctorate in Organizational Psychology: Dissertation: The Walden University,
Relationship Between Educational Attainment, Sex, and the Minneapolis, MN. 2004 -
Experience of Bullying and its Intensity and Frequency, 2012
RELEVANT PROFESSIONAL EXPERIENCE
Pitney Bowes, Golden Valley, MN 9.2011 - Current
Solution Business Analyst (for MN)
Served as strategic partner to sales, engineering groups, and customers. Analyzed processes, software, and data to
propose requirements tailoring a solution in a highly competitive market.
• Provided leadership, project focus, and strategic direction for the SDLC as part of a new process. I served as
the project lead in resolving conflicts, facilitating productive meetings, and holding teams accountable to
deadlines and delivery. Versed in the internal, external and physical portions of relational databases to
develop the initial logical format for data migration.
• Facilitating meetings with engineers for both CCM and Shipping solutions to Led cross-functional teams of
sales, IT, project managers, solution architects, and installation professionals on scope, solutions
requirements, success, constraints, deployment requirements, and defined risks.
• Versed in Business Process Reengineering, Process Management, Change Process Management, and
Business analyst elicitation to final project completion.
• Provided leadership, project focus, and strategic direction for the SDLC as part of a new process. I served as
the project lead in resolving conflicts, facilitating productive meetings, and holding teams accountable to
deadlines and delivery.
• Lead requirements analysis and verification process, ensuring that requirement statements are complete,
consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform
to required standards and specifications. Experience with import/export of flat file batch data, integration of
ODBC data, relational databases, data review, and mapping.
• Liaison between the business community and the technical community working with IT technical analysts and
business clients to collect, clarify, and translate business requirements into documentation and conceptual
design from which applications and solutions are developed.
• Facilitated the SDLC from inception to completion. Experienced with small, medium and large size business.
• Skilled with CRM, ERP, SQL (select Join Project), and Cloud Computing.
• Insight to anticipate the needs to manage project concerns and project hurtles.
2005 – 2006 (11.3 months)
Lifetouch Portrait Studios
Sr. Technical Operations Analyst
Experiences in Re-engineer entire SDLC processes from inception to completion preventing unneeded overhead and
reporting tools used for measurement of benchmarks and completion of a guided process serving marketing,
engineering, coding, and operations, and distribution.
• Recruited to co-lead enterprise-wide software upgrade and customization of proprietary DOS-based software
deployed to 100+ sites throughout the U.S. and Mexico, reporting directly to Director of Operations.
• Executed project development and delivery, overseeing requirements gathering, IT development,
implementation, BETA testing, distribution, training, and debugging.
• Met aggressive cyclical deadlines, delivering software enhancements every 2-3 months, prudently managing
forecasting accuracy, workflow process, and distribution.
• Achieved success in delivering product enhancements with almost zero repair disks.
• Worked with IT development team, facilitating and leading meetings, prioritizing requests, determining
feasibility and complexity, dictating timeline requirements.
• Collaborated with training documentation specialist, authoring/editing content and providing photography as
needed for documentation and training materials.
• Executed succinct distribution strategy, directing Mailroom/Distribution Center on scheduling, shipping,
logistics, etc.
• Provided extensive classroom and individual instruction.
• Conducted needs assessment through surveys and phone calls, asking effective questions to gather user
requirements from the field and marketing group.
Business Analyst/Faculty in Secondary Education
Anoka-Ramsey Community College, Cambridge, MN 2006- 2010 (3 month break)
Minnesota School of Business, Blaine, MN 2010-2011 (5 month break)
Designed entire semester courses based on field and scholarly research, subject matter experts, student input, faculty
suggestions, and academic freedom.
• Researched, Designed and executive both online curriculum and hybrid courses to adult learners of all ages.
• Developed deeper understanding of diversified learning needs and aptitudes, adapting content, learning
materials, and program delivery to better meet students’ needs.
• Provided continuous research, classroom instruction, one-on-one tutoring, web casts, and e-learning.
• Developed interactive learning environment where content can be applied to everyday careers
1999 - 2003
First World Communications, Denver, CO
Network Business Analyst
Served as strategic partner to network engineers, remote technicians, IT, and user groups; executing a complete
process re-engineering of a remote network. This process re-engineering in that area increased market share.
• Responsible for process re-engineering of SDLC both Agile and Waterfall methodologies
• Facilitated the development of SDLC from inception to completion.
• Provided leadership, project focus, and strategic direction to upgrade project, serving as liaison between two
work groups in resolving conflicts, facilitating productive meetings, and holding teams accountable to
deadlines and delivery.
• Dramatically increased network capacity and traffic utilization for 300-employee Internet provider startup;
overhauling network and equipment.
• Increased network capacity from 100 to 600 users, reorganizing network room and equipment, and optimizing
network by integrating a bundled T-1 solution.
2003 - 2005
Employment Gap Information
• First World went Bankrupt (Telecommunications) 1999 - 2003
• Moved Home to MN from CO 2003
• Archer Management Services, Minneapolis MN 2004
• Ricoh, Mendota Heights, MN 2004-2005