Ammar M. Albaqali

P.O. Box ***, State University, AR 72467

E-mail address: acdx6x@r.postjobfree.com Cell Phone: +1-480-***-****

Education Background

o Graduate:

Masters of Business Administration (MBA) with concentration in Management Information System

(January 2013 – July 2014) at Arkansas State University. (GPA: 3.60)

o Undergraduate:

BSc (Hons) in Information Technology with specialism in Information System Security (2008 – 2011) at

Asia Pacific University College of Technology & Innovation.

Experience

o Webmaster & Blackboard/IT Support (June 2013 – July 2014) at Interactive Teaching and Technology

Center at Arkansas State University.

Renovated our department ’s website for a more user-friendly interface to faculty members.

Face to face support of faculty members and staff of university with blackboard and computer issues.

MySQL database support with new projects presented by client.

Created and maintained PHP application built as widgets around specific departments.

Help desk support and phone troubleshooting.

o Network Administrator and Project Coordinator (July 2011 – December 2012) at Control Power &

Process Systems.

Provide data network installation and support services including router and switch configuration,

setup, installation and maintenance. Support the installation, configuration and maintenance of the

organization's enterprise systems.

Perform daily maintenance of multiple clients local and wide, wired and wireless area computer

network.

Worked with Cisco 7200/3900/3800 Series Routers and switches, routing protocols ( BGP, EIGRP,

and OSPF).

Performed diagnostics and preventative maintenance to ensure that network systems are operational.

Worked with Windows Server 2008 Active Directory to manage users (authorization and

authentication).

Professional Certificates

o December 2012 - Cisco Certified Network Associate (CCNA) 944/1000.

o November 2012 – Cisco Certified Entry Networking Technician (CCENT) 862/1000.

Skills

o Good ability to install, configure, operate, and troubleshoot medium-size route and switched networks,

including implementation and verification of connections to remote sites in a WAN .

o Good knowledge in router configuration (OSPF, DHCP, EIGRP, SSH, TELNET).

o Maintain, install, configure and troubleshoot firewalls (SSL VPNs, IPSEC).

o Knowledge of troubleshooting all layers of the OSI.

o Extensive knowledge in Windows Operating Systems (windows 98, 2000, XP, Vista, 7, and 8), Microsoft

Office (Word, Excel, Power point, MS Project, VISIO).

o Excellent desktop support and troubleshooting (Windows and MAC).

o Excellent understanding of different business cultures.

o Knowledge in SQL, Java, C#, and VB.NET.

o Wide knowledge in web designing, HTML, CSS, Java Script, Dreamweaver, MS Front page.

Associations

o Member of the IEEE Computer Society.

o Member of the National Society of Leadership and Success, Sigma Alpha Pi.

o The Graduate Association of Business Students (GABS) at Arkansas State University.

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