Ivy Rose Deleon

**** **** ***** *******

Plano, Texas, 75074

757-***-****

acdx4m@r.postjobfree.com

OBJECTIVE

An experienced HR/ Administrator professional with over 15 years logical career progression with

increasing human resources development and administration responsibilities, where proven leadership

ability, and management skills will be fully utilized.

MANAGEMENT OVERVIEW

A solid HR/ Administrator professional with proven experience in minimizing operational costs,

increasing productivity for bottom- line improvements while managing departments, teams and projects

to enhance operational excellence. Recognized by executive management as a "true" change agent with

demonstrated abilities to provide performance consulting and execute business strategies.

SUMMARY OF QUALIFICATIONS

• Progressive legal and financial experience with a focus on legal administration, project

management, financial reporting and extensive human resources.

• Strong management skills with the ability to effectively motivate, train, and manage others to

achieve maximum performance.

• History of earning a reputation of professionalism as a dedicated team member skilled in

cultivating productive relationships across all levels.

• Proactive self-starter with sold decision-making and problem solving abilities.

• Resourceful professional adept at coordinating multiple projects in fast-paced, deadline-driven

environment.

• Fluent in English and Spanish.

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.

• Strong analytical skills with the ability to prepare highly-technical reports, financial reports and

legal documentation.

• Conducted assessments to identify the best fit candidates for the job

• Proficient in Ultimate software (UltiPro), Paychex, ADP, Plansource, Needles legal software,

Advantix Great Plains, knowledge of EMR

ACCOMPLISHMENTS

Training

• Designed a training manual increasing employee productivity and legal procedures

knowledge.

• Educated social workers, physicians and mental health providers on Disability claims.

• Prepared and evaluated successful training programs.

• Provided knowledge of the legal requirements in the management of all level of staff

members

Financial Reporting

• Accurately compiled financial reports for accounting/ legal analysis.

• Audited internal financial reports.

• Prepared and formatted financial reports and business/budget outline for monthly review.

• Implemented accounting procedures to eliminate theft.

Business Development

• Developed strategies to improve the HR department.

• Conceptualized the department’s advertisement and recruiting strategies.

• Increased revenue in the department by $500,000 in 2012.

• Key player in department growth from 2 attorneys to 12 in 3 years.

EXPERIENCE

Human Resources Director/ Florida Health Care Services/ April 2013 to April 2014

• Successfully established an HR department for the Practice with over 10 different locations, over

400 employees and 25 mid-level managers

• Review of all policies and practices to assure compliance with OSHA, HIPPA, COBRA, Federal,

State and Local laws and DOL regulations

• Develop and implement programs for Performance Improvement Plans and Performance

Evaluation Plans assuring accurate and timely assessments

• Lead the effort to recruit qualified personnel for the Practice

• Work closely with the Corporate Management team to develop and implement policies and

procedures to promote the success of the Practice

• Analyzed and created salary range methods for better retention and internal equity

• Successfully maintain a working relationship with mid-level and upper- level management and

outside vendors

• Implement HR strategies to address organizational and talent development and other key factors

that affect the Practice

• Coordinate all benefits for over 300 employees

• Successfully manage all grievance process, as well as a key role in Reemployment appeals and/or

arbitrations and employee relations

• Assist with recruitment, employment contracts, contract negotiations and support the Practice’s

salary management negotiating team

• Assist with 401K enrollment and distribution, WC claims

• Educate and develop all managers in the best HR practices for retention and leadership

development

• Develop corporate policies and effectively enforce disciplinary standards

• Motivate employees and managers by keeping communication and be actively involve with their

needs

• Engage all employees in rewarding activities for better work performance

Human Resources Director- Legal Administrator /Kalfus and Nachman/ Norfolk, VA/ September

2007-April 2013

• Recruited and managed a professional staff of over 100 paralegals and 12 attorneys to establish a

Social Security practice

• Attended over 500 Social Security Administration hearings with a high rank of favorable outcome

• Increased department revenue by 5% by improving our marketing strategies and assuring cost

control

• Prepared appeals and briefs to the Appeals Council

• Prepared and conducted weekly meetings to discuss budget and staff issues.

Human Resources Manager Legal Administrator/ Kalfus and Nachman/ Norfolk, VA/ 2003 to 2007

• Represented the Practice in all Unemployment appeals and EEOC claims

• Successfully conducted 90 days and annual review.

• Conducted staff meetings to maintain up to date training.

• Directed employees to find resolutions in the workplace resulting in better work output.

• Created financial reports and supported the planning, budgeting and forecasting procedures.

• Successfully opened investigations on all claims regarding sexual harassment and grievance

• Educated all managers in the best practice to avoid sexual harassment claims

• Examined monetary potential deals and prepared plan of actions based on financial analysis.

• Worked closely with partners on financial issues and implemented new ways to reduce cost.

• Conducted an internal audit discovering a major case of embezzling. Key player of recovering

over a million dollars

• Resolved accounting issues across all the departments.

• Examined all PTO allocation and record keeping

• Maintained and organized all staff files to ensure compliance.

• Conducted 401K and health benefits meetings.

• Ensured all cases documentation and financial reports were current, adequate and completed

timely.

• Monitored staff attendance, overtime and weekly payroll.

Human Resources Assistant/ Bilingual Claims Representative/ Kalfus and Nachman/ Norfolk, VA,

September 2000 to 2003

• Prepared multiple projects simultaneously and able to react to shifting priorities meeting the

Practice’s needs

• Interviewed claimants in need of SSDI benefits and translated legal documents

Loan Processor/ Marketing/ Marine Federal Credit Union/ Jacksonville, NC, March 1998-

September 2000

• Ensured all needed documentation was completed and processed appropriately.

• Conducted loan/ sales presentations between the credit union and its business customers.

• Consistently exceeded the sales presentations

• Utilized processing software to input information from client applications and improved

processing time

• Effectively communicated between borrowers, loan officers, underwriters, builders and realtors

• Ranked #2 among my loan processor peers.

• Responsible for processing loan applications including reviewing complex documents for its

completion and accuracy.

EDUCATION

PHR Trained Projected June 2014

University of Central Florida

SHRM

Campbell University June 2004

Law School (Acceptance)

Saint Leo University/ Campbell University May 2003

Business Accounting, B.A

Bachelor of Art Degree in Business, minor in Accounting

PI Gamma Mu, Academic Honor Society

Dean’s List six semesters, G.P.A of 3.80

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